# Operations Manager, Stripe Delivery Centre

**Company**: Stripe
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8053011?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_02dfcb38-bbd

## Description

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.

Responsibilities:

- Recruit, manage, coach, and develop a new team of in-office Operations Associates

- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact

- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks

- Build a great culture and ensure team members are happy, effective, and growing in their career

- Set clear goals and direction, and provide regular feedback on team members' performance

- Be data-driven in your analysis of performance, and in your decision making

- Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Minimum requirements:

- At least 8+ years experience leading operations support teams

- Experience working cross-functionally with multiple teams to deliver high impact initiatives

- Experience in delivering weekly and monthly business metrics and reporting

- Excellent written and verbal communication skills

- An ability to partner effectively with internal stakeholders

- Background of identifying and remediating quality gaps in team performance

- Passion for process improvement and innovation

- Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

## Skills

### Required
- operations management
- team leadership
- process improvement
- data analysis
- communication

### Nice to have
- building and scaling new teams
- operational background
- new process launches
- service delivery in a high growth technology company

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8053011?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)