# Host/Receptionist - Mandolin Aegean Bistro **Company**: Mandolin Aegean Bistro **Location**: North America **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Hospitality **Industry**: Hospitality **Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5033959101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/host-receptionist-mandolin-aegean-bistro-02c94222-c14/ ## Description At Mandolin Aegean Bistro, a Host is one of the first points of contact for guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organisational and people skills which often create an infectious and positive experience from the moment anyone arrives until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professionalism, and organisational efficiency. A successful Host may be responsible for training other reception team members on process and service standards. As an experienced Host, you are required to master the phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation's arrival. Main Duties: - Ensure every member and guest is welcomed by name and new guests are welcomed with open arms and in a hospitable manner. - Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, and amenity availability/pricing. - Create reservations for the club/restaurants and assist F&B Managers on the floor with service standards and service execution. - Punctuate all calls and interactions with friendliness, accuracy, and discretion. - Work with the reception team to ensure excellent service for members and have open dialogue to manage expectations properly. - Build relationships with members and guests and communicate red flags and positive feedback to management. - Influence a fun and positive atmosphere by being approachable and professional. - Perform other duties as assigned by the supervisor/manager. Required Skills/Qualifications: - Minimum of 3+ years' experience in a similar role. - Must have Resy and MICROS experience. - Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities. - Problem-solving skills and bring conflict resolution to any anticipated or current matter. - Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment. - Strong communication skills and ability to understand and follow written and verbal instructions. - Flexible schedule and ability to work nights, weekends, and holidays (as needed). Physical Requirements: - Must be able to seize, grasp, turn, and hold objects with hands. - Must be able to work on your feet for at least 8-10 hours. - Fast-paced movements occasionally required to go from one part of the club to others. - Must be able to understand and communicate clearly with guests, members, and coworkers. - Must be able to reach and handle the computer, keyboard, and desktop items. - Occasionally kneel, bend, crouch, and climb as required. Benefits: - Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match. - Paid Time Off: Full-Time Employees have sick days + vacation days. - Career Development: Opportunities to progress your career domestically or internationally as well as managerially or technically. - Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability. - Learning & Development: An extensive range of internally and externally run courses are available for all employees. - Cookhouse & House Tonic: Celebrating a passion for food and drink. - Team Events: From fitness sessions to cinema screenings and art classes, each month a series of fun events are held. - Team Meal: Whilst on duty in Houses & Restaurants, a substantial meal is provided free of charge. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Resy - MICROS - high-volume phone lines - problem-solving - conflict resolution - multi-tasking - strong communication --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5033959101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)