# Senior Customer Success Architect - Singapore

**Company**: GitLab
**Location**: Singapore
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8648304002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_02a1e324-6c0

## Description

GitLab is looking for a Senior Customer Success Architect to serve as a trusted strategic advisor and technical authority to its most complex and high-value Enterprise and Government customers across Singapore.

As a Customer Success Architect, you'll drive and shape how our largest customers adopt GitLab's intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes.

Responsibilities:

- Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement.

- Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.

- Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans.

- Prepares executive-ready reporting conducted on a regular basis with clear accountability for outcomes.

- Provides deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models, platform consolidation strategy.

- Owns the full lifecycle of your account portfolio's adoption, retention, and expansion outcomes.

- Leads end-to-end resolution of critical, cross-functional account escalations.

- Designs and delivers technical enablement programs at scale.

- Advises key customers stakeholders on cloud and platform architecture decisions.

- Guides customers on GitLab platform best practices.

- Provides hands-on technical enablement and onboarding.

- Engages customers on cloud platform architecture decisions.

- Advises customers on DevSecOps consolidation value.

- Collaborates with Professional Services, Sales, and internal teams to identify expansion opportunities.

Requirements:

- Must be a Singapore Citizen and based in Singapore

- Mandatory English and Chinese language (Mandarin) proficiency

- Hands-on experience building or owning CI/CD pipelines end to end.

- A career built across different direct customer facing engagement roles.

- A long-standing demonstrated track record as the person other senior people call when an account is in genuine crisis.

- Credible judgment earned by personally owning the outcomes of dozens of complex enterprise customer account engagements.

- A consistent track record of being trusted by customer executives and internal leadership to operate with minimal oversight.

- Deep, hands-on expertise in DevSecOps practices.

- Expert-level understanding of Git, merge request workflows and delivery lifecycles.

- Demonstrated experience with infrastructure as code, GitOps, Cloud and on-premises environments.

- Demonstrated experience partnering with customers to turn business requirements into actionable success plans.

- Demonstrated ability to drive product adoption, dive deep into the accounts assigned and scale out the level of influence in the account.

- Demonstrated ability to build and defend executive-level business cases.

- Demonstrated ability to operate with autonomy in ambiguous, high-stakes situations.

## Skills

### Required
- CI/CD pipelines
- DevSecOps
- Cloud platforms
- GitLab
- Technical Account Management
- Business Development
- Consulting
- Professional services
- Infrastructure as code
- GitOps
- Cloud and on-premises environments
- Networking
- Identity and access management (IAM)
- Secrets management
- Deployment considerations for regulated or high-security environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8648304002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)