# Customer Experience (CX) Marketing

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Salary**: $174,600.00 - $235,000.00
**Category**: Marketing
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Customer---Partner-Advisory-Boards-Lead_2027355-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_029b8839-294

## Description

You will design and curate advisory board programs, orchestrate high-value feedback loops, and transform insights from customers and partners into actionable intelligence that shapes product roadmaps and validates positioning.

Responsibilities include:

- Customer Advisory Board Strategy and Execution: Define, develop, and manage a global CX Customer Advisory Board program. Manage and nurture a community of customers as trusted advisors.

- Partner Advisory Board Strategy and Execution: Define and champion a CX Partner Advisory Board across geographies.

- Community Engagement: Engage with and nurture practitioner programs like Cisco Communities and Ask Cisco IQ. Drive the engagement from CX Product Management and Marketing into the practitioner communities.

- Actionable Intelligence: Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence. Drive stronger understanding of customer needs across CXPM, and synthesize customer and partner feedback to guide executive decisions and planning.

Minimum Qualifications:

- Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience

- Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organisation.

- Demonstrated experience building and implementing customer and/or partner advisory programs.

- Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.

Preferred Qualifications:

- Excellent cross-functional collaboration, serving as a trusted advisor to executive leadership.

- Strong communication skills and proven ability to drive measurable impact through customer-led initiatives.

- Strategic thinker who prioritises customer points of view and uses data/AI to synthesise insights.

- Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity.

The starting salary range posted for this position is $174,600.00 to $235,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

## Skills

### Required
- strategic program management
- customer advisory board management
- partner advisory board management
- community engagement
- data-driven intelligence

### Nice to have
- cross-functional collaboration
- communication skills
- strategic thinking
- data/AI synthesis

---

Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Customer---Partner-Advisory-Boards-Lead_2027355-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)