# Desktop Support Technician

**Company**: Accenture
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Hong-Kong/Digital-Core---Onsite-IT-Support-Engineer_14679155?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_027ab665-d32

## Description

We are seeking a Desktop Support Technician to provide technical assistance to internal users. The successful candidate will be responsible for installing, configuring and troubleshooting computer hardware and software.

Key responsibilities include:

- Resolving day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing and meeting room equipment

- Collaborating with other IT teams to troubleshoot and resolve network, server and related infrastructure issues

- Supporting IT asset management, incident management and change management activities

The ideal candidate will have:

- Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting

- Strong customer service mindset and communication skills

- Proficiency in Windows operating systems, Microsoft Office and standard office equipment

- Ability to independently install computer operating systems, troubleshoot issues and ensure timely delivery of desktop services

- Familiarity with IT service management tools and relevant hands-on experience

Preferred qualifications include:

- Experience with systems such as IP telephony and video conferencing

- Experience with workflow automation, Microsoft Power Platform or similar automation tools and AI tools

- Experience in IT operations delivery management and team management

## Skills

### Required
- Windows operating systems
- Microsoft Office
- desktop support
- troubleshooting
- customer service
- IT asset management
- incident management
- change management

### Nice to have
- IP telephony
- video conferencing
- workflow automation
- Microsoft Power Platform
- AI tools
- IT operations delivery management
- team management
- macOS
- IT service management tools

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Source: [Apply at accenture.wd103.myworkdayjobs.com](https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Hong-Kong/Digital-Core---Onsite-IT-Support-Engineer_14679155?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)