# Customer Success Specialist

**Company**: ICIS
**Location**: Frankfurt
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: €42,400 - €70,800
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Germany---Frankfurt-Baseler-Platz/Customer-Success-Specialist-m-f-d_R119761?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0277b2f2-8f9

## Description

We are seeking a Customer Success Specialist to join our team in Frankfurt, Germany or London, UK. As a Customer Success Specialist, you will proactively manage customer relationships throughout the lifecycle, driving onboarding, product adoption, engagement, and long-term satisfaction.

Key accountabilities include:

- Building trusted relationships with key stakeholders and understanding customer objectives, challenges, and business needs

- Delivering effective onboarding, product training, and enablement sessions to maximize customer value

- Analyzing customer engagement data to identify opportunities, improve adoption, and mitigate retention risks

- Partnering with Account Managers to support renewals, customer retention, advocacy, and potential growth opportunities

- Collaborating with Sales, Product, Support, Marketing, and Editorial teams to address customer needs and share valuable insights

The ideal candidate will have:

- Excellent relationship-building, communication, and stakeholder management skills

- Strong presentation and training skills, with the ability to engage customers effectively

- Analytical and solution-oriented mindset, with the ability to interpret customer data and identify opportunities

- Collaborative team player who works effectively across departments and adapts to changing business needs

- Customer-focused, with a passion for delivering value, continuous learning, and improving customer experiences

Requirements:

- Bachelor's degree

- 3-5 years of client-facing experience in Customer Success, Account Management, Consulting, Customer Enablement, or related fields

- Fluency in English and at least one additional language

- Familiarity with Salesforce or similar CRM platforms is an advantage

- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams

We offer a competitive salary range of €42,400 - €70,800 per year, depending on location, and a range of benefits. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply.

## Skills

### Required
- English
- Salesforce
- Microsoft Office
- customer service

### Nice to have
- Spanish
- Portuguese
- French
- German
- Italian
- Polish
- Czech
- Ukrainian
- Mandarin
- Japanese
- Korean

---

Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Germany---Frankfurt-Baseler-Platz/Customer-Success-Specialist-m-f-d_R119761?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)