# Senior AI Deployment Consultant

**Company**: Fin, part of Salesforce
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8152224?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_02777c20-e04

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Senior AI Deployment Consultant, you'll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform.

## Responsibilities

- Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin.

- Hold projects to scope, schedule, and budget that align with each customer's unique goals and support model.

- Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.

- Own the hands-on configuration of the Fin platform,spanning automation, workflows, and analytics.

- Partner with Forward Deployed Engineers to solve complex technical hurdles.

- Coordinate technical readiness activities, including integrations, data migrations, and security reviews.

- Run projects with operational precision.

- Partner with Sales, Customer Success, Product, and R&D.

- Contribute to the evolution of our Deployment Services methodology, templates, and best practices.

- Apply AI tooling to your own delivery work.

## Requirements

- 5+ years of experience in customer-facing implementation, deployment, or professional services roles.

- A track record of delivering large, complex, multi-stakeholder projects on time and on budget.

- Hands-on technical capability.

- Exceptional communication and relationship-building skills.

- Strong judgment under ambiguity.

- Daily use of AI tooling in your own workflow.

- Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.

## Skills

### Required
- project management
- technical configuration
- AI tooling
- communication
- relationship-building

### Nice to have
- Intercom Helpdesk
- Zendesk
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8152224?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)