# Senior Manager of Customer Program Management (Strategic Engagements)

**Company**: Synopsys
**Location**: Sunnyvale
**Experience**: senior
**Job type**: employee
**Salary**: $198000-$297000
**Category**: General Management
**Industry**: Technology
**Ticker**: SNPS
**Wikidata**: https://www.wikidata.org/wiki/Q2303478

**Apply**: https://careers.synopsys.com/job/sunnyvale/senior-manager-of-customer-program-management-strategic-engagements/44408/93550761328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0240a284-beb

## Description

### Job Summary

We are seeking a senior manager of customer program management to lead a team of program managers supporting IP engagements and customer success. The ideal candidate will have deep expertise in program management, hands-on experience managing SoC design flows, and the IP ecosystem.

### Responsibilities

- Lead a team of program managers supporting IP engagements and customer success

- Shape the strategic direction of customer experience for your region

- Drive end-to-end customer journeys from pre-sales through silicon success

- Collaborate with cross-functional teams to ensure customer satisfaction

- Manage escalations and resolve issues proactively

- Partner with sales to support contract closure

### Impact

- Enhance customer satisfaction and IP integration success

- Improve Synopsys products through customer feedback

- Resolve escalations efficiently to maintain strong relationships

- Lead and inspire a high-performing team

- Drive operational excellence and strategic improvements

- Support key business and customer objectives

### Requirements

- B.S./M.S. in Electrical Engineering or related field

- Experience working with SoC design flows and the IP IC Design ecosystem

- 15+ years in engineering or program management roles

- 10+ years of people management experience

- Experience with contract negotiations

- Strong communication and leadership skills

### Who We Are Looking For

- Strategic, customer-centric, and agile

- Collaborative and inspirational leader

- Excellent communicator and problem solver

### The Team You'll Be A Part Of

Join the Customer Engagement and Success team, working with global partners and cross-functional Synopsys groups to deliver IP integration and customer satisfaction.

## Skills

### Required
- SoC design flows
- IP IC Design ecosystem
- program management
- customer success
- contract negotiations
- communication
- leadership

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Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/sunnyvale/senior-manager-of-customer-program-management-strategic-engagements/44408/93550761328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)