# Lead Customer Success Specialist

**Company**: Dialpad
**Location**: Pasig City, Metro Manila
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8623375002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_02354723-ca3

## Description

As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills and the ability to build rapport and develop situational awareness in customer interactions.

Your Role:

- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.

- Act in a team lead capacity, handling escalations and supporting the greater CSM team.

- Provide Mentoring and coaching, and support the development of CSM’s.

- Act as the voice of the customer within Dialpad.

- Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.

- Retain long-term partnerships with customers by independently renewing successful customers.

- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

- Manage customer escalations by documenting open issues, facilitating regular status meetings, and collaborating cross-functionally to resolve them.

- Track accounts to identify churn risks and proactively mitigate them.

Skills you’ll bring:

- 3-5 years of experience in Customer Success.

- Previous Lead Experience preferred.

- Experience with telecommunication or SaaS providers required.

- A real passion for providing top-notch account management.

- Strong written communication skills.

- Excellent time management and organizational skills with the ability to track numerous details.

- A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

Why Join Dialpad:

- Work at the center of the AI transformation in business communications.

- Build and ship agentic AI products that are redefining how companies operate.

- Join a team where AI amplifies every employee’s impact.

- Competitive salary, comprehensive benefits, and real opportunities for growth.

## Skills

### Required
- Customer Success
- Telecommunication
- SaaS
- Account Management
- Communication

### Nice to have
- Lead Experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8623375002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)