# Manager, SMB Account Management

**Company**: Block
**Location**: Sydney, Australia
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5373378008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_021e7378-ede

## Description

The Account Management organisation is seeking a results-driven and people-focused leader to manage a team of SMB Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square’s SMB merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes.

You will report directly to the Head of Account Management for APAC. As a team leader, you will oversee a high-performing group of 8-10 Account Managers, driving results in revenue expansion, software adoption, and churn reduction.

Key responsibilities:

- Build and develop a high-performing team: lead 8–10 Account Managers focused on growth and retention for SMB merchants, with a strong emphasis on coaching, development, and career growth for your team members.

- Drive real outcomes by owning upsell, retention, and customer satisfaction results through strong pipeline management and hands-on coaching.

- Establish clear performance expectations and accountability through structured 1:1s, deal reviews, and team cadences.

- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.

- Support leadership in executing team OKRs and implementing program improvements.

- Level up the whole team. Spot enablement opportunities and share best practices that raise the bar across the group.

- Serve as a senior escalation point for complex or high-impact merchant situations.

- Travel approximately once per quarter for team events or customer meetings.

Requirements:

- 8+ years of experience in Account Management, Sales, Business Development, or Marketing.

- 3-5 years of direct people management experience in a quota-carrying or performance-driven environment.

- A track record of consistently exceeding revenue and retention goals.

- Experience working with SMB or Mid-Market businesses.

- Strong coaching skills with demonstrated ability to improve performance across a team.

- Experience working cross-functionally to resolve issues and improve processes.

- Excellent written and verbal communication skills.

## Skills

### Required
- Account Management
- Sales
- Business Development
- Marketing
- Coaching
- Leadership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5373378008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)