# Global People Support - Team Lead

**Company**: Stripe
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: HR
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7553098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01ef3030-c8b

## Description

## Job Overview

We are seeking a Global People Support - Team Lead to join our Stripe Delivery Center (SDC) strategy team, which provides operational leverage and expands Stripe's portfolio of operational capabilities. As a Team Lead, you will provide strategic HR leadership to HR Operations and effectively manage, develop, and engage our global team.

## Key Responsibilities

- Provide strategic HR leadership to HR Operations and manage the global team

- Ensure an exceptional employee experience by simplifying key processes

- Lead and implement HR initiatives and projects aligned with HR and Centers of Expertise (COE)

- Coordinate and lead key projects for improvement across HR

- Identify best practices to improve work tasks and processes

- Deliver service improvement activity across HR through process improvement methodologies and innovative thinking

- Promote and lead change

- Support the administration and maintenance of HR systems while driving process and data integrity across the HR landscape

- Participate in and/or lead projects aimed at expanding centralization, leveraging technology to improve the employee experience, and discovering actionable insights and recommending solutions

- Drive process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements

- Serve as the escalation point for HR Operations, guiding root cause analysis, resolution, and communication protocol

- Manage the case management system (Ops ticketing system) and team to establish service level agreements

- Partner with the HRIS team supporting HR technology upgrades

- Develop and maintain team standard operating procedures

- Oversee relevant employee data management to ensure data security and consistency with company policies and privacy regulations

## Requirements

- Minimum 5+ years of people and operations management experience

- Education - Grad/Post Grad in human resources or a related discipline

- Desired 8+ years of experience in People Operations

- Experience with HR systems such as Workday, Greenhouse, Confluence, and Salesforce

- Ability to manage multiple projects simultaneously with minimal supervision

- Excellent leadership skills, data analytical & presentation skills, Written & Communication skills

- Understanding of overall HR lifecycle – Core HR, Benefits, Talent Mobility, Equity, Compensation, Exits, etc.

## Skills

- Proficiency in verbal & written communication in English

- Good working knowledge of MS Office, MS Outlook; MS Excel

- Strong attention to detail

- Ability to analyze and identify patterns in large data sets

- Decision-making aptitudes based on given guidelines and in ambiguous contexts

- Comfortable working with large data sets

- Very good knowledge and experience in internet navigation and research

## Skills

### Required
- MS Office
- MS Outlook
- MS Excel
- English communication
- Data analysis
- Decision making
- Internet navigation
- Research

### Nice to have
- Workday
- Greenhouse
- Confluence
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7553098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)