# Analyst, Technical Customer Manager - FSI

**Company**: Qualtrics
**Location**: Toronto, Ontario
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $68,000-$83,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8384735?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/analyst-technical-customer-manager-fsi-01d5a8d3-5d5/

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As an Analyst, Technical Customer Manager - FSI, you will play a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.

**Responsibilities**

- Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle

- Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities

- Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance

- Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution

- Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements

- Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health

**Requirements**

- 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes

- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale

- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience

- Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation

- Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers

**Benefits**

- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents

- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement

- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays

- The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader

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## Skills

### Required
- Qualtrics platform
- technical implementation
- project management
- consulting
- customer engagement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8384735?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)