# Senior Project Manager, Client Connectivity -Global Payments Solutions

**Company**: Corp & Inst Banking
**Location**: Chicago, NY
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612591723?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01d2a28e-17f

## Description

We’re looking for a Senior Project Manager to join our Client Change Management team within Client Connectivity and Global Payment Systems. You’ll be responsible for end-to-end delivery of complex client change initiatives, working with stakeholders across business, technology, and external partners to turn requirements into clear plans and measurable outcomes.

As a Senior Project Manager, Client Connectivity -Global Payments Solutions, you will:

- Own end-to-end delivery of client change initiatives across planning, execution, risk, and issue management

- Partner with business units and clients to gather requirements, define scope, and agree clear deliverables

- Develop and maintain project plans, timelines, and status reporting for clients, internal stakeholders, and senior sponsors

- Run user training sessions and create supporting documentation to support adoption and ongoing satisfaction

- Oversee setup and onboarding of new financial products and client connectivity solutions

- Coordinate delivery across global and U.S.-based teams, acting as a central point of contact for the client

- Design and execute system integration approaches across internal systems and third-party platforms, including SWIFT, ISO 20022, APIs, and host-to-host

- Manage testing of payment and receivables files in industry-accepted formats and coordinate outcomes across regions where required

- Resolve technical integration issues by partnering with IT vendors and business teams while maintaining momentum to delivery

- Monitor and optimise file and connectivity performance post-launch to support continuous improvement

You’ll likely have the following qualifications to succeed in this role:

- Proven experience in systems implementation and integration, preferably within financial services

- Strong project management delivery experience with clear evidence of completing work on time and within scope

- Project delivery methods supported by PMP, PRINCE2, Agile, or equivalent certification or equivalent demonstrable experience

- Technical knowledge of integration tools, APIs, and data mapping to shape practical implementation plans

- Clear communication with clients and internal stakeholders, including senior leaders, and maintain transparent status reporting

- Structured problem-solving and process optimisation approaches to evaluate issues and risks

- Knowledge of U.S. compliance, data privacy, and security practices through the implementation lifecycle

- Effective work across multicultural, global teams and coordinate delivery across time zones and stakeholder groups

- Attention to detail while keeping sight of the broader client outcomes and delivery milestones

As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a robust Wellness Hub, all in a welcoming and inclusive work environment.

## Skills

### Required
- project management
- system integration
- SWIFT
- ISO 20022
- APIs
- data mapping
- problem-solving
- process optimisation
- U.S. compliance
- data privacy
- security practices

### Nice to have
- PMP
- PRINCE2
- Agile

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612591723?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)