# Portfolio Administration Team Member

**Company**: Royal Bank of Canada (RBC)
**Location**: Burlington, Ontario
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/BURLINGTON-Ontario-Canada/Bilingual-Customer-Service-Agent_R-0000190776?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01cbc1ed-a9e

## Description

We are seeking a Portfolio Administration Team Member to provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners.

**Responsibilities:**

- Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services

- Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience

- Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution

- Maintain a proactive approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible

- Work to identify specific client care problem sources through effective listening, probing and clarifying and refer to appropriate department/functional environment for resolution

- Answer calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met

**Requirements:**

- Strong knowledge of Ambit, MS Office (Excel and Word), ECM, Express OS

- Strong knowledge of lease, financing and ancillary documentation

- Superior understanding of PPSA laws across the country

- Excellent negotiation skills

- Excellent written and verbal communications

- Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task

- Detail-oriented and able to understand the terms and conditions of the contracts

- Ability to work well within a team and independently

- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs

**What's in it for you?**

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- Opportunities to do challenging work

## Skills

### Required
- Ambit
- MS Office
- ECM
- Express OS
- PPSA laws
- negotiation
- written and verbal communications
- organizational skills
- time management
- multi-tasking
- detail-oriented
- contract understanding
- team work
- independence
- French

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/BURLINGTON-Ontario-Canada/Bilingual-Customer-Service-Agent_R-0000190776?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)