# Ecosystem Operations Specialist

**Company**: GitLab
**Location**: Remote, Canada; Remote, United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $86,400-$146,400 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8907694002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01c2553d-c37

## Description

GitLab is seeking an Ecosystem Operations Specialist to support the execution of its Ecosystem go-to-market strategy. The successful candidate will be a trusted operational resource and first point of contact for sellers, Ecosystem Sales Managers, partners, and cross-functional teams.

The Ecosystem Operations Specialist will be responsible for:

- Executing partner-sourced and partner-influenced workflows, including intake, account and opportunity setup, deal registrations, and post-sales operational support

- Processing partner quote requests and preparing opportunities for closure with Sales, Deal Desk, Billing, and Finance

- Guiding partners, distributors, sellers, and Ecosystem Sales Managers through operational questions and identifying exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions

- Executing and improving partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, and channel price files

- Monitoring Salesforce and partner-management data for missing links, incorrect ownership, and recurring defects

- Building and presenting dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health

- Investigating recurring friction and manual work, documenting root causes and operational requirements, testing process or system changes, and supporting automation and scalable self-service improvements

The ideal candidate will have:

- Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment

- Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context

- Experience with Salesforce and partner-management systems or portals

- Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools

- Hands-on experience using generative artificial intelligence (AI) tools to improve operational productivity, quality, or scale

- Strong problem-solving skills, attention to detail, and the ability to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner

GitLab offers a range of benefits, including flexible paid time off, team member resource groups, equity compensation, and employee stock purchase plans.

The base salary range for this role is $86,400-$146,400 USD.

## Skills

### Required
- partner operations
- sales operations
- deal desk
- order management
- finance operations
- enterprise quote-to-cash processes
- configure, price, quote tools
- Salesforce
- partner-management systems
- analytical skills
- dashboard building
- generative artificial intelligence (AI) tools
- problem-solving skills

### Nice to have
- Impartner
- SQL
- Snowflake

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8907694002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)