# Customer Experience Program Manager Assistant – Stage (6 mois) Janvier 2027 (F/H/NB)

**Company**: Ubisoft
**Location**: Paris, IDF
**Job type**: internship
**Category**: Other
**Industry**: Game Development

**Apply**: https://jobs.smartrecruiters.com/Ubisoft2/744000154935819-customer-experience-program-manager-assistant-stage-6-mois-janvier-2027-f-h-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01bcaf2e-475

## Description

Join Ubisoft's Customer Experience (CX) Program Management team as an intern and gain hands-on experience in an international and dynamic environment. You will contribute to planning and deploying effective live operations, prioritizing player experience, and protecting the company's franchises and reputation.

Responsibilities:

- Assist in planning and managing live operations: identify, plan, and execute live operations for Ubisoft games and services to ensure launch readiness and operational excellence.

- Contribute to continuous improvement and process evolution: collaborate with internal partners to gather feedback, document key learnings, and track improvements.

- Knowledge management and capitalization: create and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools.

- Data collection and analysis: collect, clean, and analyze data from past live operations to extract actionable insights and support process improvement.

- Participate in cross-functional projects: contribute to initiatives aimed at improving collaboration within global publishing and beyond.

Qualifications:

- Currently pursuing a project management specialization or equivalent.

- Ideally have prior experience in project management or live operation organization in a collaborative environment.

- Enjoy teamwork and gathering feedback to contribute to continuous process improvement.

- Organized, rigorous, and structured with a focus on priority management, workflow optimization, and problem-solving.

- Proficient in Excel for data collection, structuring, and analysis; exposure to KPI tracking is a plus.

- Familiarity with knowledge mapping, basic understanding of ITIL principles, or experience with BPMN flows is advantageous.

- Fluent in English, enabling you to thrive in an international environment.

- An interest in the video game industry, whether you're a gamer or not!

Additional Information:

- Recruitment process: phone exchange with a Campus team representative, followed by an interview with your future supervisor and the Customer Experience Director.

- Benefits: internship grant based on education level, Swile meal vouchers, 50% reimbursement of transportation costs, 1 RTT per month, discounted tickets to concerts and shows, access to Ubisoft's gym at preferential rates.

- Ubisoft strives to develop an inclusive work environment reflecting the diversity of its gaming community.

## Skills

### Required
- Project management
- Live operation organization
- Collaboration
- Data analysis
- Excel
- Confluence

### Nice to have
- ITIL principles
- BPMN flows
- Knowledge mapping
- KPI tracking

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Ubisoft2/744000154935819-customer-experience-program-manager-assistant-stage-6-mois-janvier-2027-f-h-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)