# Customer Success Manager, Director

**Company**: Salesforce
**Location**: Chicago, Illinois
**Experience**: senior
**Job type**: full-time
**Salary**: $171,200 - $273,000 annually
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Customer-Success-Manager--Director_JR367325?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-director-01baddf3-e41/

## Description

We are seeking a Customer Success Manager, Director to partner directly with the Global VP of Slack Success and Support and the leadership team. They will drive alignment across cross-functional teams, lead executive prep for critical engagements, own internal communications and planning, and ensure reliable execution across highest strategic priorities.

**Key Responsibilities:**

- Track priorities, commitments, decisions, and risks. Flag conflicts, prep gaps, and open decisions early.

- Come with a recommendation. Use AI and agents to synthesize inputs and draft fast.

- Turn programs, initiatives, and priorities into coordinated engagements, prep milestones, decisions, and follow-ups.

- Work with the leadership team, account teams, product leaders, and exec admins to prepare for customer meetings, briefings, and strategic engagements.

- Write concise briefs: relationship history, priorities, objectives, key messages, and needed decisions.

- Make sure the right people attend, prep is on time, and customer commitments have clear next steps and owners.

- Keep continuity across engagements so the Global VP has the context to build strong customer relationships.

- Align the two teams on shared customers, priorities, and escalations, and surface where they need to work better together.

- Drive Slack culture- Celebrate Success and share learnings.

- Coordinate internal and external messaging, timing, and approvals.

- Own content for Open Doors, exec meetings, talk tracks, and comms.

- Run the rhythm of the business: leadership meetings, All Hands (ATC), planning sessions, and the team V2MOM.

- Drive comms for global initiatives (customer health, attrition, operational excellence).

- Prepare content for high-stakes business reviews, working with Business Partners so CS metrics are accurate.

- Coordinate with customer marketing - whitepapers, blogs and customer videos.

**Requirements:**

- 7+ years in business operations, CS/Support strategy, or program management in SaaS

- Credibility and influence with VPs and above, plus data-driven input to decisions

- Excellent writing, and the ability to turn complexity into concise briefs and executive-ready Google Slides

- Sound judgment, discretion, and comfort with ambiguity

- A proactive, solution-oriented approach in a fast-paced environment

**Nice to Have:**

- Customer Success or Support background

- Knowledge of Salesforce products

- Ability to translate technical knowledge

- Fluency in Google Workspace, Slack, and AI tools

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- AI
- Google Workspace
- Slack
- program management
- business operations
- CS/Support strategy

### Nice to have
- Customer Success
- Support background
- Salesforce products
- technical knowledge

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Customer-Success-Manager--Director_JR367325?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)