# Air Import Agent

**Company**: Expeditors
**Location**: Franklin, WI
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000153878571-air-import-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/air-import-agent-01b014f1-4ee/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities:

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operating system

- Track and trace Air Import files as required

- Use Workflows on daily basis

- Ensure timely delivery of freight to customers for Import shipments

- Ensure documents are timely sent to customer or broker for customs purposes

- Ensure accurate and timely client and Service Providers billing

- Interact with our customers in arranging their international shipments, meeting customer service standards

- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

- Meet compliance at all times to regulations

- Understand department process flow, constantly looking for areas of improved efficiency

- Ensure all customers' standard operating procedures are followed and updated

- Meet KPI standards, as per the company procedures

- Overseas communications, timely responses to emails and requests (internal and external)

QUALIFICATIONS:

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

- Understanding of air documentation process a plus

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

- Pro-active, strong organizational skills

- Good computer skills (Excel, Word, PowerPoint)

- IATA certification (preferred)

- Fluent in English

ADDITIONAL INFORMATION: Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

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## Skills

### Required
- English
- interpersonal skills
- organizational skills
- computer skills (Excel, Word, PowerPoint)

### Nice to have
- IATA certification
- understanding of air documentation process

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000153878571-air-import-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)