# Client Administrator

**Company**: Howden
**Location**: Birmingham
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Birmingham---3-Devon-Way/Client-Administrator_R0020237-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-administrator-017028af-fcd/

## Description

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full-time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis.

Key accountabilities:

- Builds and maintains strong professional relationships with clients and other stakeholders as required.

- Has full responsibility for the provision of client management services to an assigned portfolio of clients.

- Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.

- Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.

- Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.

- Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes.

Skills and experience:

- Minimum of GCSE Grade “5” or “C” in Maths and English are essential. Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.

- Relevant Financial Services experience or a background in DC or DB pension administration is a requirement.

- A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.

- Good communicator with appetite to develop these skills further.

What do we offer in return? At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new

- We support each other in the small everyday moments and the bigger challenges

- We are determined to make a positive difference at work and beyond

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- Excel
- Word
- Outlook
- Pension Administration
- Financial Services

### Nice to have
- Certificate in Pension Calculations (CPC)
- PMI qualifications

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Birmingham---3-Devon-Way/Client-Administrator_R0020237-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)