# (English C1, remote) Technical Support Consultant, Networking

**Company**: SupportYourApp
**Location**: Bogotá, Bogota
**Work arrangement**: remote
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/A0CBE9901B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-remote-technical-support-consultant-016701f0-cc9/

## Description

We are seeking a Technical Support Consultant to join our community and thrive in a multicultural and multilingual environment while enjoying your home office. As a Technical Support Consultant, you will deliver outstanding technical support via emails and chats, build strong and lasting customer relationships, and maintain deep understanding of client solutions and meet KPI.

Responsibilities:

- Deliver outstanding technical support via emails and chats;

- Build strong and lasting customer relationships;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists.

Requirements:

- Excellent English communication skills (at least C1 level);

- Experience in a technical support role;

- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);

- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);

- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard);

- Ability to read log files;

- Familiarity with operating Windows, Linux, MacOS, Android and iOS;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Networking
- Technical Support
- English
- Windows
- Linux
- MacOS
- Android
- iOS
- OpenVPN
- IKEv2
- WireGuard

### Nice to have
- AWS
- Azure
- IDP/SSO
- G-Suite
- Azure AD
- Customer facing experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/A0CBE9901B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)