# Collections Team Lead **Company**: HP **Location**: Tlaquepaque, Jalisco **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Collections-Team-Lead_3165615-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_01477de2-f77 ## Description As a Collections Team Lead/Resolver, you will coordinate the collections analyst and provide operational support in escalations and other business-related topics, acting as back-up for the Manager, accelerating the collector's ability to build a strategic relationship with customers. Support the collectors so they can understand our customer’s business models, identify challenges in the payment process, and find solutions on how to accelerate cash flow. **Responsibilities:** - Responsible for overall team metrics and performance. - Mentor and coach team to effectively resolve aged issues. - Ensure the team is effectively communicating with internal and external partners. - Subject matter expert and frontline contact for the manager on team-related issues. - Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results. - Lead escalation reviews and meetings with collectors, and internal and external partners. - Provide feedback on team members for training and review purposes. - Monitor the technical competence of each team member. - Leads by example living the HP Way Now and always displaying the Leadership Attributes. - Acts as Operational backup of the manager. - Makes sure that the team is using the appropriate collections systems and processes at the expected level. - Provides guidance and coaching to team members on how to utilize collection systems to their full potential. - Displays leadership skills in direct discussions and provides advice and guidance to the team on operational issues. - Uses alternative communication methods to obtain response/action for the issues brought up by the team: calls, conference calls, face-to-face meetings. - Keeps up-to-date internal partner’s contacts list for the entire team portfolio (BU Ops, AR, BU Finance, Controllership, OM, etc.) and shares it with the team. - Has regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners. - May develop team motivation and cohesion by proposing and coordinating team activities. - May contribute to or lead the VIA score improvement actions at the team level. **Requirements:** - Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 4-7 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-5 years of work experience. **Skills:** - Strong leadership skills, and ability to easily onboard and develop people. - Capable of elevating the performance through execution and innovation. - Be strategic enough to anticipate and define changes. - Knowledgeable of collections processes. - Strong Communication skills. - Passion to work in a team environment. - Demonstrated high-performance track record. ## Skills ### Required - leadership - collections processes - communication - team work - performance improvement --- Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Collections-Team-Lead_3165615-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)