# Renewals Manager

**Company**: Mixpanel
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/8240617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0130274f-774

## Description

## Job Summary

As a Renewals Manager at Mixpanel, you'll own the commercial success of your assigned book of business, taking a proactive, 12-month approach to renewal planning, customer value, stakeholder alignment, and negotiation.

## Responsibilities

- Own the commercial health of an assigned book of business, maintaining a clear, current view of where your business will land, the key risks and opportunities, and the actions required to hit quarterly and annual targets.

- Build and maintain a documented renewal strategy for every priority account, aligning with Account Executives and Customer Value Architects on customer priorities, risks, and growth opportunities.

- Protect the commercial baseline by considering the long-term impact of pricing, concessions, contract changes, and commercial commitments before they are agreed.

- Lead commercial negotiations with confidence and discipline, developing pricing and packaging strategies aligned to customer value, defending Mixpanel's commercial position, and achieving the best long-term outcome for both the customer and the business.

- Achieve the standard renewal uplift and convert single-year renewals into multi-year commitments where appropriate.

- Maintain an accurate weekly forecast that reflects the true commercial position of the business, with disciplined CRM hygiene and no surprises at quarter end.

- Build trusted relationships with customer stakeholders well ahead of renewal, equipping champions and executive sponsors with the commercial and value messaging they need to articulate Mixpanel's impact internally.

- Lead the cross-functional renewal motion, coordinating Customer Value, Account Executives, Deal Desk, Finance, Legal, Product, and Marketing while driving accountability across the plan.

- Own the commercial position of your accounts throughout the lifecycle, ensuring any amendments, restructures, credits, or mid-term negotiations support the long-term renewal strategy.

- Complete every renewal with a thorough handover and post-renewal success plan, and contribute negotiation tactics, risk patterns, and process improvements back to the team playbook.

## Requirements

- 2+ years of experience in SaaS renewals, account management, or a commercial customer-facing role, with a track record of retaining and growing revenue across a book of business.

- Proven ability to own a multi-stakeholder commercial motion end-to-end, from early planning through negotiation to contract execution.

- Strong commercial instincts and negotiation skills, with the ability to develop value-based pricing and packaging strategies and defend a commercial position with senior stakeholders.

- Disciplined forecasting and CRM hygiene.

- A value-led mindset.

- Confidence working cross-functionally.

- Excellent communication and stakeholder-management skills.

- A proactive, ownership-driven approach.

- Active use of AI tools.

## Nice to Have

- Experience managing renewals or commercial motions across APAC markets.

- Experience structuring multi-year and multi-product commercial agreements.

- Familiarity with Salesforce and commercial tooling.

- Experience with Mixpanel or other product analytics tools.

- Speaking multiple languages relevant to the APAC region.

- Background in analytics, data, martech, or developer tools ecosystems.

- Experience working in high-growth SaaS environments.

## Benefits

- Comprehensive Medical, Vision, and Dental Care.

- Mental Wellness Benefit.

- Generous Vacation Policy & Additional Company Holidays.

- Enhanced Parental Leave.

- Volunteer Time Off.

## Skills

### Required
- SaaS renewals
- account management
- commercial customer-facing
- negotiation
- forecasting
- CRM hygiene
- value-led mindset
- cross-functional work
- communication
- stakeholder management
- AI tools

### Nice to have
- APAC markets
- multi-year and multi-product commercial agreements
- Salesforce
- commercial tooling
- Mixpanel
- product analytics tools
- multiple languages
- analytics
- data
- martech
- developer tools ecosystems
- high-growth SaaS environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/8240617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)