# End User Support Engineer

**Company**: IT Infrastructure
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755956682846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01273489-31b

## Description

End User Support Engineer

About Millennium Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium's mission is to deliver results for our investors.

What You'll Do

- Deliver high-quality, courteous, and professional technical support to end users, resolving issues promptly and effectively.

- Support daily helpdesk operations, including maintaining appropriate telephone coverage and ensuring tickets are assigned and progressed without delay.

- Identify high-priority incidents and manage them in line with established escalation processes.

- Partner with the team to troubleshoot and resolve technical issues using a logical, methodical approach.

- Identify and drive opportunities to improve end-user services through the practical use of AI technologies, while staying current on developments in the AI space.

- Develop and maintain technical documentation and share knowledge to strengthen team capability and service consistency.

- Identify process gaps and improvement opportunities, recommending and supporting enhancements to procedures and Infrastructure automation.

- Contribute to local, regional, and global IT projects and support the wider team's day-to-day activities with professionalism and technical expertise.

What You Bring

- At least three years of enterprise IT support experience; experience supporting a financial-services environment and trade floors is preferred.

- Strong troubleshooting, analytical, and problem-solving skills, with the ability to assess situations quickly and adapt effectively.

- Proficiency in developing and refining AI prompts, with experience using AI agents to automate repetitive work or generate business insights.

- Working knowledge of Microsoft Windows and Windows infrastructure, including DNS, DHCP, TCP/IP, Microsoft Office, Citrix, RSA, Bloomberg, and printing technologies.

- Knowledge of PC hardware, technical standards, remote-user support, and mobile technologies, including BES, Microsoft Intune, Android, and iOS.

- Experience supporting Cisco IP phones, Webex video conferencing, and ITIL-based service-management processes; ITIL certification is a plus.

- Excellent written, verbal, interpersonal, and customer-service skills, with the tact and diplomacy to support a broad range of users.

- Ability to work independently and collaboratively in a fast-paced environment, prioritize competing demands, manage time effectively, and proactively improve processes.

## Skills

### Required
- Microsoft Windows
- Windows infrastructure
- DNS
- DHCP
- TCP/IP
- Microsoft Office
- Citrix
- RSA
- Bloomberg
- PC hardware
- technical standards
- remote-user support
- mobile technologies
- BES
- Microsoft Intune
- Android
- iOS
- Cisco IP phones
- Webex video conferencing
- ITIL-based service-management processes
- AI prompts
- AI agents

### Nice to have
- financial-services environment
- trade floors
- ITIL certification

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755956682846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)