# IT Support Engineer

**Company**: ElevenLabs
**Location**: New York
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/750a8325-7ce1-45ea-b0b1-61dab78a456e/it-support-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0127242a-2a1

## Description

We’re looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.

### Responsibilities

- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

- Office IT support: provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts

- AV support: ensure meeting rooms and AV equipment are running reliably

- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout

- Onboarding: run IT onboarding calls for new joiners

- New IT projects: contribute to IT initiatives

- Automation and tooling: build automations and Slack bots to streamline repetitive work

- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

### Requirements

- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems

- Strong organisational skills, attention to details and a proactive mindset

- Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)

- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)

- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management

- A willingness to learn new tools and technologies quickly

- Clear written and verbal communication skills with a knack for writing helpful documentation

### Nice to Have

- Prior experience in a high growth / startup environment

- Experience in a customer or public-facing role

- Experience with Agentic AI tooling

- Familiarity with bash scripting

### Benefits

- Stock options; we want you to have ownership in the company and share the successes that lie ahead

- Extraordinary team; we favor ambitious, smart people striving for outsized impact

- Competitive compensation and stock options

- Annual company off-sites

## Skills

### Required
- IT fundamentals
- MDM platform
- Okta
- access management
- communication skills

### Nice to have
- high growth/startup experience
- customer/public-facing role
- Agentic AI tooling
- bash scripting

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/750a8325-7ce1-45ea-b0b1-61dab78a456e/it-support-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)