# AI Enterprise Customer Success Manager

**Company**: Podium
**Location**: Lehi, Utah
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/podium81/jobs/7542672?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_011f9b3f-e77

## Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

As an AI Enterprise CSM, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform.

Responsibilities:

- Serve as the primary post-sales point of contact for a variety of Enterprise business customers.

- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products.

- Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.

- Help clients set performance goals and obsess over their success.

- Proactively anticipate and address potential challenges to ensure a seamless customer experience.

- Assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects.

- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.

- Tracking cases, bugs, and ongoing projects.

- Work cross-functionally to relay product feedback.

Requirements:

- 3+ years of Enterprise Customer Success experience.

- Experience in Automotive, Home Services, or a similar industry.

- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.

- Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes.

- Ability to identify and highlight customer ROI and business value.

- Strong ability to think at scale while balancing customer experience outcomes.

- Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.

Benefits:

- Work in Podium HQ in Lehi, UT, 5 days a week.

- Open and transparent culture.

- Life insurance, long and short-term disability coverage.

- Paid maternity and paternity leave.

- Fertility Benefits.

- Generous vacation time, plus three 4-day summer holiday weekends.

- Excellent medical, dental, and vision benefits.

- 401k Plan.

- Bi-annual swag drops with cool Podium gear and apparel.

- A stellar HQ (Utah) gym with local professional coaches and classes offered.

- Onsite HQ (Utah) child care center, subsidized for employees.

## Skills

### Required
- AI technologies
- LLMs
- Voice AI
- automation platforms
- Customer Success

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/podium81/jobs/7542672?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)