# Customer Support Engineer

**Company**: Vercel
**Location**: Remote - Australia
**Work arrangement**: remote
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/vercel/jobs/6230763004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_01099d09-87f

## Description

Vercel is looking for a Customer Support Engineer to assist customers with technical problems and questions when using Vercel products and services.

The ideal candidate will be an excellent communicator who can earn customers' trust and understand technical problems quickly. They will have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes.

Responsibilities include:

- Handling cases for all Vercel customers

- Handling customer issues outside of regular case channels

- Working with the community to provide advice and assistance

- Developing and improving internal tools alongside engineering

- Completing engineering work on a regular basis

- Specializing in a specific product area and owning that within the team

- Improving internal documentation, processes, and policies

- Assisting Customer Success Managers with Enterprise requests

Requirements:

- Frontend development experience, ideally with React and Next.js

- A firm understanding of cloud technologies and serverless computing

- A desire to engineer solutions for problems to resolve root causes

- Exceptional communication skills, both written and oral

- Comfortable working with a fully remote, globally distributed team

- Availability to work within a weekend and on-call rota

- A passion to deliver a customer experience second to none

Nice to have:

- Experience working with backend development, especially Node.js

- Experience with CDNs and setting up cloud infrastructure

- Understanding of DNS and ability to explain it clearly to others

- Experience with incident management and procedural communication

- Ability to mentor other members of the team

Benefits include:

- Competitive compensation and stock options

- Flexible working style - 100% remote, with teammates located throughout the globe

- Opportunities for learning and growth, including mentorship and event attendance

- Unlimited PTO - 4 weeks recommended per year

- Generous Gear Credit

## Skills

### Required
- frontend development
- cloud technologies
- serverless computing
- exceptional communication skills

### Nice to have
- backend development
- Node.js
- CDNs
- cloud infrastructure
- DNS
- incident management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/vercel/jobs/6230763004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)