# Case Management Specialist

**Company**: International Rescue Committee (IRC)
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $28-$29.5/hourly
**Category**: Human Resources
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Seattle-WA-USA/PIR-Case-Management-Specialist_JR00005439-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_00e2cdd6-00f

## Description

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency in ORR's Program for Initial Resettlement, or PIR.

Responsibilities include:

- Coordinating timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, and access to transportation, and is oriented to their new environment.

- Helping clients find and apply for permanent housing and supporting them through the move-in process.

- Conducting intake services with clients to assess needs and developing individualized self-sufficiency plans and SMART goals in partnership with each client.

- Providing services that are relevant to the client's goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.

- Assessing and monitoring client progress to support their attainment of established goals, addressing challenges, and ensuring that available resources are utilized.

- Detailing each client interaction in accordance with program requirements and inputting client information into IRC's case documentation database, ETO.

- Collaborating effectively with coworkers and partner organizations, and building and maintaining relationships with area service providers for the benefit of clients.

- Using a personal, insured vehicle to travel and transport clients and materials as needed throughout the service delivery area.

Requirements:

- Bachelor's degree in social work or related field of study preferred.

- Experience working with refugee and/or immigrant populations strongly preferred.

- Strong relationship building, diplomacy, and networking skills.

- 1-3 years of experience working in an administrative role.

- Ability to work independently and as a team member in a fast-paced, cross-cultural environment.

- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

- Attention to detail and accuracy in work product.

- English proficiency, both spoken and written, and professional proficiency in relevant languages preferred (i.e., Dari, Pashto, Swahili, Arabic, Ukrainian, Russian, Tigrinya, Spanish).

- Proficient in Microsoft Office applications (Teams, Word, Excel, Outlook, PowerPoint).

- Valid driver's license and access to a personal, insured vehicle (mileage reimbursement available).

Benefits:

- Competitive salary ($28-$29.5/hourly)

- Comprehensive and competitive benefits package, including 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

## Skills

### Required
- case management
- trauma-informed services
- client assessment
- goal setting
- Microsoft Office

### Nice to have
- Dari
- Pashto
- Swahili
- Arabic
- Ukrainian
- Russian
- Tigrinya
- Spanish

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Seattle-WA-USA/PIR-Case-Management-Specialist_JR00005439-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)