# Regional Associate, Cross Border (Sea Freight)

**Company**: Ninja Van
**Location**: Subang Jaya, Selangor
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics

**Apply**: https://jobs.lever.co/ninjavan/cb57f1df-26ef-42fd-b01f-82db565e9658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_00d32322-acd

## Description

Ninja Van is seeking a Regional Associate, Cross Border (Sea Freight) to join their operations team. The successful candidate will act as the primary operational liaison for sea freight and cross-border trucking shipments between internal commercial/sales teams, external customers, and logistics vendors.

Responsibilities:

- Coordinate end-to-end daily sea freight operations, covering freight bookings, haulage, B/L draft preparation, customer billing, and value-added services.

- Provide customers with accurate and up-to-date information on shipment status, schedules, and documentation requirements.

- Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.

- Coordinate with internal departments to ensure smooth execution of orders.

- Update FMS system timely.

- Validate supplier/agent invoice and submit to finance timely.

- Build and maintain strong relationships with customers to encourage repeat business.

- Handle customer complaints and complex issues, providing effective and timely resolutions.

- Ensure all necessary documentation is completed accurately and submitted on time.

- Prepare and review import/export customs clearance documentation, ensure all shipments comply with local customs and regulatory requirements and company policies.

- Monitor and improve the overall customer service process to enhance efficiency and customer satisfaction.

- Provide feedback to management on ways to improve customer service processes and procedures.

- Handle standard operational disruptions and first-level customer escalations independently.

- Work closely with other departments to resolve any shipment-related problems.

- Assist in gathering weekly/monthly operational data and preparing basic reporting slides.

- Identify recurring operational bottlenecks and suggest practical workflow improvements to enhance customer satisfaction.

Requirements:

- 1–2 years of operational or customer service experience in sea freight/freight forwarding.

- Good understanding of basic import and export documentation and sea freight workflows.

- Familiarity with Malaysia customs clearance processes and hands-on experience preparing customs declaration documents is a strong plus.

- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.

- In-depth knowledge of international sea freight shipping regulations and documentation.

- Good problem-solving skills.

- Ability to work under pressure and manage multiple priorities.

- Customer-focused with a commitment to delivering high-quality service.

- Detail-oriented, eager to learn, strong organizational and analytical skills.

- Proactive and self-motivated with a strategic mindset.

## Skills

### Required
- sea freight
- cross-border trucking
- customer service
- logistics
- supply chain management

### Nice to have
- Malaysia customs clearance processes
- customs declaration documents
- Royal Malaysian Customs Department procedures
- Mandarin

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/ninjavan/cb57f1df-26ef-42fd-b01f-82db565e9658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)