# Salesforce Solution Architect Specialist

**Company**: Ford
**Location**: Bangkok
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/67436?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_00c16e8b-efb

## Description

This is a regional role based in Bangkok, Thailand, reporting to the IT Product Line Manager, CRM (Sales). As a Salesforce Solution Architect (CRM – Sales), you will act as the regional design authority for the CRM platform,owning end-to-end solution architecture across business process design, Salesforce capability roadmap, data and integration architecture, security, and scalability.

You will partner with business and technology stakeholders to shape requirements into enterprise-grade Salesforce solutions, identifying opportunities to standardize and re-engineer processes to improve efficiency, customer experience, and data quality across markets.

## Responsibilities

**1) Regional Architecture Ownership & Standardization**

- Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).

- Establish architecture principles/guardrails, reference patterns, and governance.

- Lead cross-market fit-gap and standardization decisions.

**2) Automotive Cloud (Sales) Solution Architecture , Year 1 Scope**

- Lead Management: define capture channels, routing/assignment rules, lifecycle stages, deduplication approach, conversion governance, and auditability.

- Opportunity Management: define opportunity lifecycle/stages, pipeline governance, required data and controls, and handoffs across sales, dealer, and back-office processes.

- Price & Product Configuration: define product catalog strategy, configuration governance, and lifecycle management.

- Account & Contact Management: define standard model, relationship patterns, stewardship responsibilities, and data quality controls.

- Vehicle & Asset Management: define entity strategy, lifecycle/state model, and relationships to accounts/contacts/leads/opportunities.

- Demand Forecast: define pipeline governance, forecast logic/inputs, operational cadence, and downstream integration/analytics needs.

- Workflow & Approvals: design scalable approval frameworks, exception handling, audit trails, and policy controls across markets.

- Reporting & Dashboards: define KPI governance, role-based dashboard strategy, and “single source of truth” principles.

**3) Agentforce Architecture (Responsible AI for Sales)**

- Define AI use-case portfolio and guardrails for prioritized sales scenarios.

- Define grounding strategy leveraging Data Cloud and approved enterprise sources.

- Define access controls and safety requirements.

- Establish evaluation and monitoring framework.

**4) Enterprise Integration & Security Architecture**

- Facilitate MuleSoft API-led standards.

- Define integration strategy and reconciliation approach.

- Define integration approach.

**5) Delivery Governance & Stakeholder Leadership**

- Run architecture and design reviews.

- Partner with Product Owner(s) on backlog readiness and release scope decisions.

- Coach delivery teams/SI partners on standards and patterns.

- Own documentation quality.

## Qualifications

- Bachelor’s degree in relevant discipline.

- Salesforce Certified Administrator: Salesforce Certified Sales Cloud Consultant are required.

- Automotive Cloud; Data Cloud; MuleSoft; Agentforce/Salesforce AI credential (as available) are preferred.

- 6–9+ years Salesforce delivery experience with solution architecture ownership for complex programs.

- Strong experience across integration landscape: MuleSoft.

- Strong architecture competencies: Salesforce security, data modeling, automation patterns, SDLC, DevOps/release governance, and operability.

- Agile delivery fluency and strong stakeholder leadership.

## Skills

### Required
- Salesforce
- Solution Architecture
- Automotive Cloud
- Data Cloud
- MuleSoft
- Integration
- Security

### Nice to have
- Agentforce
- Salesforce AI
- SAP
- dealer/DMS ecosystems
- AD/SSO
- enterprise data platforms

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/67436?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)