# RECEPTIONNISTE H/F

**Company**: Accor
**Location**: Bagnolet, IDF
**Experience**: senior
**Job type**: part-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000157134369-receptionniste-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_008ffac7-73d

## Description

The Novotel Paris Est Centre de Conférence, a major hotel in eastern Paris, is seeking a part-time Receptionist.

**Job Overview** The hotel features 609 spacious rooms, 18 meeting rooms, an amphitheatre, a bar, and a restaurant, making it a unique venue.

**Key Responsibilities**

- Provide a warm, efficient, and quality welcome to guests

- Perform computer and administrative procedures for check-in/check-out on the hotel's system

- Verify client guarantees and reservations

- Monitor guest stays by communicating important information to colleagues and superiors

- Respond to phone calls and take bookings

- Manage personal cash register

- Respond to client requests and ensure follow-up for their satisfaction

- Inform clients about tourist information

- Work on projects assigned by management

- Apply brand and hotel policies for client control and security

- Ensure special client requests are transmitted to relevant services

- Embody the Heartist spirit in interactions with clients

**Commercial/Sales**

- Know the hotel services, inform clients, and encourage them to use these services

- Propose bookings to clients

**Cross-Functional**

- Collaborate closely with hotel services

- May temporarily replace team leaders in their absence

**Hygiene/Safety/Environment**

- Maintain workspace cleanliness and equipment functionality

- Know and apply fire evacuation procedures

- Understand and apply Planet21 program policy

- Apply safety rules for client reception, especially for disabled clients

**Requirements**

- Mandatory English proficiency

- Second language proficiency an asset

- Customer service and hospitality mindset

- Computer skills (word processing, spreadsheets, OPERA CLOUD)

- Excellent communication and interpersonal skills

- Ability to work effectively in a team and show initiative

- Organised and rigorous with flexibility and versatility

**What We Offer**

- Performance-based bonuses

- Heartist card for Accor benefits worldwide

- Meal allowance

- Staff cafeteria with subsidised meals

- Internal laundry and work uniform cleaning

## Skills

### Required
- English
- computer skills
- OPERACLOUD
- customer service
- communication

### Nice to have
- second language

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000157134369-receptionniste-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)