# Customer Success Manager, DACH

**Company**: GitLab
**Location**: Remote, Germany
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8452256002
**Canonical**: https://yubhub.co/jobs/job_0079581b-5f0

## Description

We are seeking a Customer Success Manager to join our DACH team. As a Customer Success Manager, you will partner with our customers in taking what was established in the pre-sales command plan, and turning the customers' desired positive business outcomes into actionable objectives.

Key responsibilities include:

- Partner with our customers to define and achieve business outcomes

- Guide the customer on future adoption and ensure ongoing and ever-improving customer return-on-investment

- Act as the GitLab liaison for GitLab questions, issues, or escalations

- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Requirements include:

- Understanding of Git and typical branching strategies

- Knowledge of software development lifecycle and development pipeline

- Understanding of continuous integration, continuous deployment, DevSecOps

- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention

- Experience partnering with customers to define and achieve business outcomes

- Familiarity working with customers of sizes relevant to the assigned segment

- Exceptional verbal, written, organizational, presentation, and communications skills

- Detailed oriented and analytical

- Strong team player but self-starter

- Project management experience & skills

- Strong technical, analytic, and problem-solving skills

- Alignment with our values, and willingness to work in accordance with those values

- Willingness to travel if needed and comply with the company's travel policy

- Fluent German

## Skills

### Required
- Git
- Software development lifecycle
- Development pipeline
- Continuous integration
- Continuous deployment
- DevSecOps
- Customer success
- Project management
- Technical skills
- Analytic skills
- Problem-solving skills