# Executive, Enterprise Business Operations-2 **Company**: Prudential **Location**: Kuala Lumpur **Experience**: executive **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Enterprise-Business-Operations-2_26050269-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_00767535-263 ## Description Prudential is seeking an Executive, Enterprise Business Operations-2 to support the processing of New Business and Renewal portfolios through accurate, timely, and compliant policy administration. The successful candidate will be responsible for: ### Policy Administration & Operations - Processing New Business and Renewal policy administration activities accurately and within agreed turnaround times. - Handling policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements. - Managing more complex or non-standard cases independently, including exceptions and clarifications. - Ensuring all processing is properly documented and compliant with operational guidelines. ### Email & Case Management - Managing and responding to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases. - Providing timely, clear, and professional responses to internal stakeholders, Financial Consultants, and business partners. - Tracking, prioritizing, and following up on email requests to ensure service level commitments are met. - Escalating urgent, complex, or high-risk cases appropriately while maintaining ownership of follow-through. ### Quality Control & Compliance - Performing quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness. - Identifying and flagging discrepancies, risks, or gaps early, and supporting timely resolution. - Adhering to internal controls, audit requirements, and regulatory standards. - Supporting internal and external audits by providing documentation and case clarification when required. ### Process Improvement & System Support - Identifying recurring issues from daily processing or email enquiries and proposing practical improvement ideas. - Participating in process reviews, SOP updates, and continuous improvement initiatives. - Supporting User Acceptance Testing (UAT) by executing test cases and validating outputs. - Adapting to new systems, tools, and automation initiatives aimed at improving turnaround time and reducing manual work. ### Stakeholder Communication & Team Support - Liaising with internal stakeholders on case matters. - Providing clear status updates, requirements, and resolutions through email and system notes. - Supporting team leads and managers by contributing to workload management and escalation handling. - Sharing knowledge, best practices, and learnings to support consistent service delivery across the team. ### Ad-hoc & Business Support - Participating in assigned projects, initiatives, or ad-hoc tasks to support business needs and operational priorities. **Requirements:** - Good understanding of policy administration processes and insurance fundamentals. - Strong attention to detail with a commitment to accuracy and quality. - Ability to handle high email volumes while managing processing deadlines effectively. - Comfortable working in a fast-paced operational environment. - Strong written and verbal communication skills, especially in managing email correspondence. - Good problem-solving skills with sound judgment on escalation. - Positive, adaptable, and open to process and system changes. **Working Experience:** - 2-4 years' experience in insurance or insurance-related operations. - Experience in Employee Benefits schemes is desirable. - Knowledge of Group Insurance products (e.g., term life, hospital & surgical plans) is required. - Proficient in MS Office applications. **Education:** - Diploma or Degree **Language:** - English ## Skills ### Required - policy administration - insurance fundamentals - email management - quality control - process improvement - stakeholder communication - MS Office applications ### Nice to have - Employee Benefits schemes - Group Insurance products --- Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Enterprise-Business-Operations-2_26050269-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)