# Agent-Order Management

**Company**: Expeditors
**Location**: Kowloon Bay
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159790479-agent-order-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-order-management-0033cc9d-c88/

## Description

As an Agent-Order Management professional at Expeditors, you will serve as the primary point of contact for customers, handling general shipping enquiries and providing timely support.

Your responsibilities will include:

- Reviewing customer Standard Operating Procedures (SOPs) to ensure compliance with documentation and operational requirements

- Preparing and submitting shipping instructions to carriers, and coordinating payment requests for local charges when required

- Generating and processing shipping documentation, including invoices, Bills of Lading (B/L), and Forwarder's Cargo Receipts (FCR)

- Verifying commercial documents and accurately preparing container manifests in accordance with customer requirements and service timelines

- Maintaining electronic records by scanning and uploading documents into the document management system with accuracy and efficiency

- Monitoring and following up on outstanding Cash-on-Delivery (COD) invoices to ensure timely payment collection

- Identifying and escalating operational discrepancies, exceptions, or irregularities to the supervisor promptly

- Supporting the team with additional assignments and cross-functional responsibilities to meet business and departmental objectives

To qualify, you should have:

- A tertiary education graduate (Associate/HD/Bachelor's Degree) with 1-2 years of working experience in the freight forwarding industry

- Fresh graduates with less experience will also be considered

- Strong interest in pursuing a long-term career in the logistics solutions industry

- Proficiency in PC knowledge

- Good communication skills and ability to communicate in English and Chinese (Cantonese and Mandarin)

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## Skills

### Required
- English
- Cantonese
- Mandarin
- PC knowledge

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159790479-agent-order-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)