# Technical Account Manager, Terminal

**Company**: Stripe
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7366283?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_001c436d-65d

## Description

Stripe is seeking a Technical Account Manager, Terminal to partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments.

The successful candidate will support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.

### Responsibilities

- Run focused technical engagements for assigned Terminal customers , pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.

- Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.

- Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.

- Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.

- Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.

- Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks.

- Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments.

- Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.

### Requirements

- 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements.

- Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.

- Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.

- Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions.

- Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.

- Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements.

- Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.

- Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.

### Preferred Qualifications

- Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics.

- Ideal experience in the payments industry.

- Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes.

- Some exposure to SQL for quick reconciliation or data checks is a plus.

- Prior experience running pilots or short rollouts and handing off to longer-term operational teams.

## Skills

### Required
- point-of-sale hardware
- contactless/EMV acceptance
- retail deployments
- hardware + SDK + API integrations
- REST APIs
- webhooks
- mobile (iOS/Android) or web SDKs for payments
- troubleshooting skills for networking
- device pairing
- cross-system payment flows

### Nice to have
- Postman
- xCode/Android Studio
- basic scripting (Python/shell)
- SQL
- payments industry

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7366283?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)