{"data":{"company":{"name":"TaskUs","slug":"taskus","logo_url":"https://logos.yubhub.co/taskus.com.png","canonical_domain":"taskus.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":257,"categories":[{"category":"customer service","count":122},{"category":"human resources","count":44},{"category":"it","count":27},{"category":"operations","count":19},{"category":"data science","count":12},{"category":"engineering","count":10},{"category":"security","count":5},{"category":"education","count":4},{"category":"other","count":3},{"category":"finance","count":3},{"category":"facilities & maintenance","count":3},{"category":"sales","count":2},{"category":"logistics & supply chain","count":2},{"category":"physical security","count":1}],"experience_levels":[{"level":"senior","count":85},{"level":"mid","count":26},{"level":"entry","count":15},{"level":"executive","count":5}],"work_arrangements":[{"arrangement":"onsite","count":45},{"arrangement":"remote","count":20},{"arrangement":"hybrid","count":5}],"top_titles":[{"title":"Customer Care Specialist","count":26},{"title":"Content Moderator","count":22},{"title":"Teammate","count":17},{"title":"Team Leader","count":12},{"title":"Learning Experience Leader","count":11},{"title":"IT Support OJT (Student Trainee)","count":8},{"title":"HR Generalist","count":6},{"title":"Customer Support Representative","count":6},{"title":"IT Support Student Trainee","count":5},{"title":"Team Lead","count":4},{"title":"Senior Operations Manager","count":4},{"title":"Quality Analyst","count":4},{"title":"Operations Manager","count":4},{"title":"IT Service Desk Intern","count":4},{"title":"HR Supervisor","count":4}],"locations":[{"location":"thessaloniki","count":41},{"location":"pasig, ncr","count":26},{"location":"imus, cavite","count":16},{"location":"meycauayan, bulacan","count":11},{"location":"quezon, ncr","count":10},{"location":"angeles, pampanga","count":10},{"location":"cairo","count":9},{"location":"remote, usa","count":8},{"location":"piraeus","count":7},{"location":"navi mumbai, india","count":7}],"skills":[{"skill":"Communication","required":64,"preferred":1,"total":65},{"skill":"Problem-solving","required":60,"preferred":1,"total":61},{"skill":"English","required":59,"preferred":0,"total":59},{"skill":"Critical Thinking","required":46,"preferred":0,"total":46},{"skill":"Microsoft Office","required":43,"preferred":1,"total":44},{"skill":"Google Applications","required":43,"preferred":0,"total":43},{"skill":"Customer Support","required":36,"preferred":1,"total":37},{"skill":"Communication Skills","required":35,"preferred":0,"total":35},{"skill":"Interpersonal Skills","required":33,"preferred":0,"total":33},{"skill":"Technical Support","required":25,"preferred":7,"total":32},{"skill":"Windows OS","required":31,"preferred":0,"total":31},{"skill":"Analytical Skills","required":29,"preferred":0,"total":29},{"skill":"Zendesk","required":20,"preferred":5,"total":25},{"skill":"Empathy","required":24,"preferred":0,"total":24},{"skill":"Written Communication","required":22,"preferred":0,"total":22},{"skill":"Customer Service","required":17,"preferred":4,"total":21},{"skill":"Information Technology","required":19,"preferred":2,"total":21},{"skill":"Apple OS","required":20,"preferred":0,"total":20},{"skill":"Slack","required":20,"preferred":0,"total":20},{"skill":"Computer Science","required":18,"preferred":2,"total":20}],"salary_stats":{"count":27,"min":1050,"q1":32000,"median":68000,"q3":130000,"max":195000},"job_types":[{"type":"full-time","count":212},{"type":"part-time","count":19},{"type":"internship","count":1}],"latest_jobs":[{"id":"job_c32e1d0c-d37","title":"People First Strategist","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Gurugram-India/People-Strategist_R_2212_15826","location":"Gurugram, India","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Human Resources","description":"<p>We&#39;re seeking a People First Strategist to provide leadership, planning, project coordination, and management of HRIS initiatives in support of our organisation&#39;s goals and practices, specifically for HR Technologies.</p>\n<p>As a People First Strategist, you will serve as the primary interface between HR and Corporate Applications, software vendors, Finance, and Payroll to ensure the integrity of the HR system. You will handle all sites of TaskUs and partner with HR Operations, HR Leadership, Corporate Applications, Finance, and Payroll to manage the delivery and utilisation of the company&#39;s HRIS resources.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Managing the HRIS day-to-day activities to support HR, Payroll, and other interrelated functions</li>\n<li>Fostering and maintaining positive relationships with HRIS constituents, including management and the HRIS customer base</li>\n<li>Serving as an interface between internal/external customers and functional team members to ensure effective definition and delivery of HRIS applications</li>\n<li>Promoting proactive approaches using the HR system to solve business needs/problems while enhancing understanding and acceptance of HRIS capabilities</li>\n<li>Coaching and leading the HRIS team, providing guidance to HR team members, and ensuring the system is utilised efficiently</li>\n<li>Maintaining system, database files, and data with a focus on integrity and accuracy</li>\n<li>Ensuring data fields, workflows, and integrations are functioning appropriately</li>\n<li>Managing activities around quality assurance to ensure accurate data entry and workflow approvals</li>\n<li>Partnering with internal IT Security Team to ensure the HR system is configured to align with global security standards</li>\n<li>Managing HRIS team members&#39; employee development, including performance reviews, coaching, training, etc.</li>\n<li>Handling special projects as assigned</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>AB/BS degree or equivalent work experience in Information Technology or Human Resources, or a related field</li>\n<li>Minimum of five (5) years of HR experience, preferably with HRIS management experience or a related field</li>\n<li>Strong experience in evaluating system options, managing data integrity, and leading projects to optimise utilisation</li>\n<li>Proficient analytical and problem-solving skills</li>\n<li>Strong project management skills, especially with system implementations</li>\n</ul>","enriched_at":1793643433772},{"id":"job_cd72d7b4-b77","title":"Teammate (India)","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/IND---Gurugram---Jamboree/Customer-Care-Executive---Onsite_R_2311_12390","location":null,"job_type":null,"experience_level":null,"work_arrangement":null,"category":"Customer Service","description":"<p>TaskUs is seeking a Teammate to provide world-class service to clients in an accurate, efficient, and respectful manner. As a Teammate, you will handle calls, emails, and live chats while meeting and exceeding client-mandated KPIs.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide excellent customer service to clients</li>\n<li>Meet and exceed client-mandated KPIs</li>\n<li>Ensure consistent performance based on a continuous improvement model</li>\n<li>Participate in internal and external mandated trainings and/or seminars</li>\n<li>Maintain knowledge of the functional area and company policies and procedures</li>\n<li>Provide feedback to management concerning possible problems or areas of improvement</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in phone, email, and live chat support</li>\n<li>Strong verbal and written communication and comprehension skills</li>\n<li>Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications</li>\n<li>Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns</li>\n<li>Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction</li>\n<li>Ability to multitask and high attention to detail</li>\n<li>Self-motivated and able to work independently as well as contribute to cross-functional and global teams</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive industry salaries</li>\n<li>Comprehensive benefits packages</li>\n<li>Inclusive environment and positive impact on the community</li>\n<li>Internal mobility and professional growth opportunities</li>\n</ul>","enriched_at":1793643399592},{"id":"job_e7cb1571-e18","title":"Learning Experience Leader","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/IND---Navi-Mumbai---MUM/Learning-Experience-Leader_R_2401_729","location":"Navi Mumbai, MUM","job_type":null,"experience_level":null,"work_arrangement":null,"category":"Human Resources","description":"<p>TaskUs is seeking a Learning Experience Leader to create and maintain a positive and professional learning environment in the organization. As a Learning Experience Leader, you will design and expand training and development programs aligned with product-specific training methodologies and initiatives.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Set standards and expectations through conduct, work ethic, integrity, and character</li>\n<li>Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams</li>\n<li>Deliver technical preparatory training covering basic skill requirements</li>\n<li>Accomplish projects and motivate trainees through effective training</li>\n<li>Continuously improve training programs and learning opportunities</li>\n<li>Amend and revise programs as necessary</li>\n<li>Act as a content expert and maintain relevant training documents and materials</li>\n<li>Develop and create effective induction programs</li>\n<li>Monitor and review trainees&#39; progress</li>\n<li>Ensure statutory training requirements are met</li>\n<li>Research and present new technologies and methodologies in workplace learning</li>\n<li>Ensure all trainees adhere to the company&#39;s Code of Conduct</li>\n</ul>\n<p>The company offers competitive industry salaries and comprehensive benefits packages, prioritizing employees&#39; well-being and a People First culture.</p>","enriched_at":1793643384730},{"id":"job_fca4ca57-eea","title":"Team Leader","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Gurugram-India/Team-Leader_R_2403_3998","location":"Gurugram, India","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Customer Service","description":"<p>As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Managing and coaching teammates to provide superior customer experience</li>\n<li>Conducting team huddles, coaching sessions, and recognising weaknesses to help teammates improve and grow</li>\n<li>Creating reports of team performance and documenting feedback from clients</li>\n<li>Effectively managing issues that may arise, including HR-related ones</li>\n<li>Acting as a liaison between management and your team</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>At least 1 year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Above-average technical know-how</li>\n<li>Previous experience working on phone, email, and live chat customer support roles is a plus</li>\n<li>Familiarity with E-Commerce, ZenDesk, or other CRM tools is desirable</li>\n<li>Flexibility to work different shifts</li>\n</ul>\n<p>We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees&#39; well-being. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.</p>","enriched_at":1793643355563},{"id":"job_d3b70dbd-9d4","title":"Transport Specialist","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/Transport-Specialist_R_2512_17511","location":"Cairo","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Logistics & Supply Chain","description":"<p>We are hiring for a Transport Specialist role at TaskUs in Cairo, Egypt.</p>\n<p>The Transport Specialist will manage all processes, operations, and schedules of vendors, develop and implement policies, procedures, and standards for fleet operations, and monitor and analyze costs associated with the fleet.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage all processes, operations, and schedules of vendors</li>\n<li>Develop and implement policies, procedures, and standards for fleet operations to ensure compliance with all relevant laws and regulations</li>\n<li>Develop and manage fleet costs, including costs of security uses and other relevant costs</li>\n<li>Monitor and analyze costs associated with the fleet, including fuel consumption, maintenance, and identify opportunities for cost savings</li>\n<li>Ensure that all vehicles are in good working order and meet safety and environmental standards</li>\n<li>Oversee drivers, ensuring they have necessary training and are aware of company policies and procedures, and adhere to safe driving practices</li>\n<li>Monitor vehicle usage and performance to optimize resource use and identify areas for improvement in cost and efficiency</li>\n<li>Ensure compliance with all applicable insurance and legal requirements</li>\n<li>Develop and maintain accurate records of fleet operations</li>\n<li>Collaborate with other departments to ensure the fleet meets business needs while staying within budget and cost targets</li>\n<li>Track vehicles using functional systems</li>\n<li>Coordinate with teams and vendors to ensure proper distribution of routes</li>\n<li>Share regular updates with Egypt management on transport status and incident management</li>\n<li>Ensure necessary steps are taken for prevention of accidents</li>\n<li>Research and suggest cost-effective transit methods</li>\n<li>Conduct regular safety audits on vehicles and equipment</li>\n<li>Organize training sessions for employees</li>\n<li>Stay up-to-date with safety regulations and local law and compliances</li>\n</ul>\n<p>Requirements and skills:</p>\n<ul>\n<li>Minimum 3-5 years of experience working in the fleet management field or a related industry</li>\n<li>Great verbal and written communication in English</li>\n<li>Strong analytical and problem-solving skills, with a focus on cost control</li>\n<li>Proficient in the use of fleet management software and other relevant technology</li>\n<li>Good communication and interpersonal skills</li>\n<li>Ability to work collaboratively with other departments</li>\n<li>Strong organizational and time-management skills</li>\n<li>Bachelor&#39;s degree in any stream or related field</li>\n</ul>","enriched_at":1793628837823},{"id":"job_ac499627-ad6","title":"VP, Quality","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/VP--Quality_R_2601_304","location":"Pasig, NCR","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Operations","description":"<p>As a VP, Quality at TaskUs, you will drive effortless customer experience by ensuring teams deliver actionable insights. Your primary responsibility will be to build a strategy to improve overall customer experience by reducing pain points, friction, and repeat calls from customers across channels.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Manage a team to meet contractual audit compliance requirements and capture hygiene and suspected fraud red flags</li>\n<li>Lead strategic initiatives and tactical actions to support operations teams in meeting and exceeding CSAT and FCR targets</li>\n<li>Work with site operation leaders, client services, and internal and external teams to drive alignment and execution of the customer experience strategy</li>\n<li>Deliver on specific client customer experience goals as a team effort spanning multiple teams</li>\n<li>Build and develop talent within the Process Excellence team</li>\n<li>Drive all relevant Line of Business quality, CSAT, and FCR processes across global operations</li>\n<li>Provide insight to inform and provide leadership in the development of strategic plans</li>\n<li>Help the executive management team set direction and find solutions to address business opportunities and challenges</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Strong leadership presence and passion for leading quality teams and implementing processes across the globe</li>\n<li>Experience in leading quality control/quality analysis organizations or leading cross-functional quality improvement projects and teams</li>\n<li>Experience in capturing business insights and driving process changes and improvements in the contact center industry</li>\n<li>Global experience of a minimum of 5 years in supporting other geographies in a BPO/contact center environment/ITES delivery organization</li>\n<li>Minimum of 15 years of demonstrated management ability across diverse functions</li>\n<li>Six Sigma Black Belt certification is required</li>\n<li>Proven track record of collaborating with cross-functional groups to produce results</li>\n<li>Demonstrated ability to perform well in a rapidly changing and extremely global team</li>\n<li>Excellent English communication skills, both written and verbal</li>\n</ul>","enriched_at":1793626749355},{"id":"job_365d96d8-53c","title":"Network Operations Center Specialist","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/NETWORK-OPERATIONS-CENTER-SPECIALIST_R_2512_17492","location":"Imus, Cavite","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>TaskUs is seeking a Network Operations Center Specialist to ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Validate alerts and escalate to appropriate IT technicians</li>\n<li>Investigate issues, resolve problems, and communicate status</li>\n<li>Perform routine health checks to ensure quick detection of service-affecting issues</li>\n<li>Respond to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring</li>\n<li>Provide analysis to proactively identify network issues</li>\n<li>Monitor the ticket queue for incoming service requests and respond/resolve issues as required</li>\n<li>Engage in regular network troubleshooting activities and resolve network connectivity issues</li>\n<li>Generate periodic reports on network performance</li>\n<li>Ensure all activities are documented and tracked through the ticketing system</li>\n<li>Execute established procedures for event, incident, and change management</li>\n<li>Adhere to escalation procedures, task procedures, and troubleshooting processes</li>\n<li>Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere</li>\n<li>Perform duties in a flexible fashion as the Network Operations Center is open 24x7x365</li>\n<li>Participate in NOC continuous improvement activities</li>\n</ul>\n<p><strong>Required Qualifications:</strong></p>\n<ul>\n<li>Minimum of 1 year Network Administration experience</li>\n<li>Knowledge of Cisco IOS, network design and load balancers, CCNA certification</li>\n<li>Understanding of the ITIL framework is a plus</li>\n<li>Experience in creating, utilizing, and maintaining technical documentation</li>\n<li>Good English communication skills</li>\n<li>Confident and goal-oriented attitude</li>\n<li>Ability to work in a fast-paced environment with dynamic priority evolution</li>\n<li>Able to execute responsibilities with a high sense of urgency</li>\n<li>Able to work under pressure to meet deadlines</li>\n<li>Able to work well independently and in a team environment</li>\n<li>Experience in administering and managing SolarWinds tools</li>\n<li>Familiarity with industry-standard tools such as Wireshark</li>\n<li>Accuracy and excellent attention to detail</li>\n<li>Amenable to working on shifting schedules</li>\n</ul>\n<p><strong>Education / Certifications:</strong></p>\n<ul>\n<li>A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field</li>\n</ul>","enriched_at":1793626697619},{"id":"job_875eb3d7-e10","title":"Business Insights Analyst","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Barranquilla-Atlantico-Colombia/Business-Insights-Analyst_R_2602_2260","location":"Barranquilla, Atlantico","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Data Science","description":"<p>As a Business Insights Analyst at TaskUs, you will play a critical role as a strategic advisor to business functions and leaders across the company.</p>\n<p>You will provide business leaders with key insights and recommendations and surface both successes and opportunities for improvement.</p>\n<p>This will require you to use data, create and define metrics, measure performance, develop reports, build models, forecast outcomes, run experiments, and perform deep diagnostic analysis.</p>\n<p>The role requires both strong technical data skills and business acumen.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Power Bi reports, and write SQL scripts.</li>\n<li>Extract insights from these data activities to inform business decisions.</li>\n<li>Use descriptive and diagnostic analytics to develop specific, actionable recommendations for business leaders.</li>\n<li>Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.</li>\n<li>Manage relationships and small projects with cross-functional stakeholders.</li>\n<li>Map business processes to their corresponding data flows.</li>\n<li>Proactively identify and surface opportunities to improve efficiency for Operation and Internally as well.</li>\n</ul>\n<p>Qualifications / Requirements:</p>\n<ul>\n<li>3+ years of experience in data science, data analysis, analytics, business intelligence, or reporting.</li>\n<li>2+ years&#39; experience working with Power BI and in SQL; experience with R, Python is a plus.</li>\n<li>Experience in doing exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance.</li>\n<li>Track record of linking data and analytics to business strategy and operations to drive real impact.</li>\n<li>Exceptional written and verbal communication skills, including the ability to explain complex issues in a simple and intuitive way.</li>\n<li>Must be at a C1 English level in verbal and written communication to be considered for this role.</li>\n</ul>","enriched_at":1793626664441},{"id":"job_d832eebe-337","title":"Fleet Response Quality Analyst","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Taipei-Taiwan/Quality-Analyst_R_2605_6938","location":"Taipei","job_type":"full-time","experience_level":null,"work_arrangement":null,"category":"Customer Service","description":"<p>We are seeking a Fleet Response Quality Analyst to join our team. As a Quality Analyst, you will be responsible for reviewing Fleet Response Specialist tool-to-vehicle interactions and assessing response accuracy and adherence to standard operating procedures.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Evaluate TMs tool-to-vehicle interactions to assess response accuracy</li>\n<li>Participate in stuck rubric grading alignment sessions to further improve rubric dimensions and Fleet Response quality</li>\n<li>Assist with the compilation and analysis of driverless Self Driving Car interactions</li>\n<li>Generate simulation scenarios to determine the most effective Fleet Response Specialist action to take to resolve the scenario</li>\n<li>Coach agents for performance improvement</li>\n<li>Report performance for aligned span on a daily/weekly/monthly basis</li>\n<li>Provide inputs, basis audits, for briefings and training need identification</li>\n<li>Partner with TLs in leading Team Meetings for metric improvement</li>\n<li>Participate in strategic projects for the campaign/LoB</li>\n<li>Identify and escalate any potential quality issues per defined process</li>\n<li>Isolate and report defects; verify defect fixes</li>\n<li>Suggest process/system improvements based on common customer concerns</li>\n<li>Accomplish other responsibilities assigned by management</li>\n<li>Drive quality initiatives, contests and campaigns for the assigned span</li>\n<li>Be updated on knowledge and serve as SME for the campaign/LoBR</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Demonstrated expertise in Fleet Response Specialist systems with at least 3 months experience in the Fleet Response Specialist role</li>\n<li>Full understanding of fleet response best practices and escalation policies</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Excel at independent and group based tasks and projects</li>\n<li>Superb Fleet Response Specialist metrics for the past 90 days</li>\n<li>Must be DO and Stuck Specialist certified</li>\n<li>Quality Analyst will be on a probationary period for the first 30 days in this role</li>\n<li>Must consistently meet stuck rubric alignment expectations</li>\n<li>Able to sit for long periods of time</li>\n<li>Detail-oriented with an ability to effectively complete work that can be repetitive in nature</li>\n<li>Meets all Fleet Response Specialist (PHX/DTW) requirements, including drug testing and driving record checks.</li>\n<li>Exceptional Time Management</li>\n<li>At least 2 years in college (BS or BA preferred)</li>\n<li>Minimum of 1-year experience as Quality Analyst (preferred)</li>\n<li>Basic excel/google sheets skills</li>\n<li>Problem-solving skills</li>\n<li>Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.</li>\n</ul>\n<p><strong>Soft skills:</strong></p>\n<ul>\n<li>Strong customer centricity</li>\n<li>Ability to provide constructive feedback in an assertive manner</li>\n<li>Good written and verbal communication skills</li>\n<li>Logical thinking</li>\n<li>Ability to manage conflicts</li>\n<li>Attention to detail</li>\n<li>Ability to work with minimal supervision and demonstrate initiative and good judgment</li>\n<li>Versatility and ability to work on multiple projects</li>\n<li>Ability to establish and maintain effective working relations with a wide variety of individuals</li>\n<li>Ability to work with a diverse team</li>\n<li>Continuous improvement mindset</li>\n</ul>","enriched_at":1793626575280},{"id":"job_54f7e7dc-bec","title":"Customer Care Specialist","source_url":"https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/English---Customer-Care-Specialist--Tier-1-_R_2610_13258","location":"Piraeus","job_type":"full-time","experience_level":"entry","work_arrangement":null,"category":"Customer Service","description":"<p>As a Customer Care Specialist at TaskUs, you will be the backbone of the company, providing world-class customer experience to premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Track and follow cases to ensure they are closed in an efficient and timely manner</li>\n<li>Maintain high customer satisfaction, representing a major brand</li>\n<li>Provide technical-based customer assistance through voice, chat, email, and other channels</li>\n<li>Escalate unresolved cases by contacting 2nd level support Interaction Experts</li>\n<li>Problem-solve and think critically, with a passion for problem-solving with the customer&#39;s interest and satisfaction being the primary goal</li>\n<li>Be adaptable and flexible, demonstrating abilities to work with process and information changes</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Fluency in English (C1/C2) speaking and writing</li>\n<li>Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions</li>\n<li>Great communication skills, written and oral</li>\n<li>Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)</li>\n<li>Ability to work independently and as a remote team player</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Private Health and Life insurance with Generali</li>\n<li>Transportation allowance: 65€ gross/month</li>\n<li>Meal allowance: 85€ net/month</li>\n<li>Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)</li>\n<li>Salary: 1050 EUR gross monthly (14 salaries per year)</li>\n</ul>","enriched_at":1793625357633}],"category_normalised":[{"category":"customer service","count":122},{"category":"human resources","count":44},{"category":"it","count":27},{"category":"operations","count":19},{"category":"data science","count":12},{"category":"engineering","count":10},{"category":"security","count":5},{"category":"education","count":4},{"category":"finance","count":3},{"category":"facilities & maintenance","count":3},{"category":"sales","count":2},{"category":"logistics & supply chain","count":2},{"category":"physical security","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-26","count":257}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":257,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":71500,"industry_median":null,"percentile":null,"sample_size":22,"by_region":[{"region":"Unknown","company_median":68000,"industry_median":null,"sample":10},{"region":"Remote","company_median":135000,"industry_median":null,"sample":8},{"region":"United Kingdom","company_median":20320,"industry_median":null,"sample":3}],"transparency_pct":11,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":257,"industry_total":257,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.409,"skill_weighted_score":0.701,"top_exposed_titles":[{"title":"Customer Care Specialist","count":26,"score":0.701},{"title":"Team Leader","count":12,"score":0.069},{"title":"HR Generalist","count":6,"score":0.403},{"title":"Customer Support Representative","count":6,"score":0.701},{"title":"Senior Operations Manager","count":4,"score":0.138},{"title":"Quality Analyst","count":4,"score":0.204},{"title":"Operations Manager","count":4,"score":0.138},{"title":"HR Supervisor","count":4,"score":0},{"title":"Associate Data Engineer","count":4,"score":0.288},{"title":"IT Support Specialist","count":3,"score":0.469}],"top_exposed_skills":[{"skill":"Windows OS","count":9,"score":0.701},{"skill":"Apple OS","count":9,"score":0.701},{"skill":"Slack","count":9,"score":0.701},{"skill":"English Language","count":9,"score":0.701},{"skill":"French","count":3,"score":0.701},{"skill":"Critical Thinking","count":28,"score":0.701},{"skill":"Social Media Savvy","count":3,"score":0.701},{"skill":"Technical Support","count":26,"score":0.701},{"skill":"Spanish","count":4,"score":0.701},{"skill":"German","count":3,"score":0.701}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":170,"share_pct":66.9},{"region":"India","count":29,"share_pct":11.4},{"region":"United States","count":27,"share_pct":10.6},{"region":"APAC","count":12,"share_pct":4.7},{"region":"Remote","count":8,"share_pct":3.1},{"region":"United Kingdom","count":4,"share_pct":1.6},{"region":"EU","count":3,"share_pct":1.2},{"region":"Latin America","count":1,"share_pct":0.4}],"emerging":[{"region":"Unknown","recent_30d":170,"prior_30d":0,"growth_pct":100},{"region":"India","recent_30d":29,"prior_30d":0,"growth_pct":100},{"region":"United States","recent_30d":27,"prior_30d":0,"growth_pct":100},{"region":"APAC","recent_30d":12,"prior_30d":0,"growth_pct":100},{"region":"Remote","recent_30d":8,"prior_30d":0,"growth_pct":100},{"region":"United Kingdom","recent_30d":4,"prior_30d":0,"growth_pct":100},{"region":"EU","recent_30d":3,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":8,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"VP, Quality","location":"Pasig, NCR","posted_at":"2026-11-02"},{"title":"Senior Director of Workforce","location":"Angeles, Pampanga","posted_at":"2026-11-02"},{"title":"Senior Director / Vice President, Autonomous Vehicle & Robotics Operations","location":"San Antonio, Texas","posted_at":"2026-11-02"},{"title":"Director of Operations- Fleet Response","location":"Detroit, Michigan","posted_at":"2026-11-02"},{"title":"Vice President, Talent Acquisition - SEA","location":"Pasig, NCR","posted_at":"2026-11-02"}]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":0}}}}