As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development. We're seeking an energetic and driven Enterprise Customer Success Manager to build relationships with clients and turn them into happy users.
\nReporting to the Customer Success DACH Team Lead, you will drive Synthesia's future growth by educating clients on a new way to create video content and working closely with sales to create a cohesive onboarding experience for new users.
\nKey responsibilities include:
\nIn addition to being a part of a great team, working in a fun and innovative environment, we offer a competitive salary + stock options in our fast-growing Series E start-up, paid parental leave, 25 days of annual leave + public holidays, regular socials, private medical insurance, a generous referral scheme, pension contribution/salary sacrifice, work from home set up, and a huge opportunity for career growth.
","enriched_at":1777997776632},{"id":"job_3b28ab3b-957","title":"Digital Designer (mid-level)","source_url":"https://jobs.ashbyhq.com/synthesia/f16a63d9-4418-4ad3-b7e9-003e0bd1f051","location":"Austin; Remote","job_type":"Full time","experience_level":"mid","work_arrangement":"remote","category":"Design","description":"We seek a highly skilled and creative Mid-weight Designer to join our Customer Services Content Creation Team. As a key player in our mission to empower everyone to make video content without cameras, microphones or studios, you will be responsible for crafting corporate templates and leveraging your skills to unlock bespoke visual storytelling.
\nOur Customer Services Content Creation Team is at the heart of our business and responsible for the creation of a brand-new lineup of products that will empower some of the world's largest companies to create video entirely in their browser.
\nImagine joining Airbnb, Stripe, or Figma when they had product-market fit, but the world hadn’t completely realized it yet. That’s where Synthesia is today. We hire the smartest, kindest, and most unrelenting people and let them do their best work,without distractions.
","enriched_at":1777561784066},{"id":"job_a908c857-eb2","title":"GRC Analyst","source_url":"https://jobs.ashbyhq.com/synthesia/28845500-da6a-433d-b31b-c9cccbb934cf","location":"Europe; London; UK Remote","job_type":"Full time","experience_level":"mid","work_arrangement":"remote","category":"Engineering","description":"We're looking for a GRC Analyst to help us run and evolve our governance, risk, and compliance program in a way that is credible with technical teams and useful for the business.
\nAs a GRC Analyst, you will work closely with Engineering, DevOps/Platform, Security, Legal, and customer-facing teams to keep us audit-ready, reduce risk in practical ways, and support the next wave of compliance efforts.
\nYou will own and continuously improve our GRC program across ISO 27001, SOC 2, ISO 27701, and ISO 42001, including control mapping and evidence expectations. You will partner with control owners to make compliance repeatable and low-friction - evidence as a habit, not a scramble.
\nYou will drive audit readiness: artifacts, timelines, action tracking, and clear control demonstration. You will improve policies, standards, and procedures so they reflect how we actually operate.
\nYou will build strong working relationships with DevOps/Platform and engineering teams. You will evaluate technical implementations - branch protection, CI/CD, Kubernetes, cloud architecture, monitoring - well enough to ask good questions and validate evidence.
\nYou will translate technical reality into clear audit narratives without losing accuracy. You will contribute to risk identification and assessment across technical, operational, and vendor domains.
\nYou will maintain risk registers and track mitigations to closure. You will support leadership reporting by surfacing themes and trends that lead to real decisions.
\nYou will evaluate and prepare for ISO 22301, and potentially HITRUST and FedRAMP as business needs evolve. You will identify gaps early and propose pragmatic roadmaps that engineering teams can execute.
\nWe're looking for someone with a hands-on technical background (engineering, DevOps/SRE, IT management, or similar) and understanding of how cloud environments work, especially AWS. You should be able to follow technical conversations well beyond what a traditional auditor can - you understand how the sausage is made.
\nYou should have experience supporting audit cycles and know what good evidence looks like. You should be organised, proactive, and able to drive multiple workstreams independently - with clear, thoughtful communication across both technical and business audiences.
\nYou should have technical aptitude: comfortable writing a simple script when needed, and experienced using AI and LLM tools in your work.
\nBonus points if you have direct experience with ISO 27001, SOC 2, ISO 42001, or ISO 27701, or have worked in ISO 22301, HITRUST, or FedRAMP environments.
","enriched_at":1777561735681},{"id":"job_bdd18348-a3d","title":"Workplace Manager","source_url":"https://jobs.ashbyhq.com/synthesia/e26a0e68-576a-481f-8484-f293d5026376","location":"New York City","job_type":"Full time","experience_level":"mid","work_arrangement":"hybrid","category":"Operations","description":"As a Workplace Manager for the NYC Office, you will build, run, and take care of our new workplace. You are passionate about employee satisfaction, productivity, and high-quality workplace facilities. You will own the day-to-day workplace experience in NYC and ensure the office consistently reflects our values. You thrive in a fast-paced environment, are a proactive self-starter, and are highly solutions-driven.
\nBase Salary: $75,000 - $85,000. The final compensation package will be determined based on your experience, qualifications, and location.
","enriched_at":1777471803415},{"id":"job_d524be2c-95a","title":"Principal Partner Manager, GSIs","source_url":"https://jobs.ashbyhq.com/synthesia/50f95534-e9a7-4c76-bf1f-408ea02c6188","location":"London","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"As a Principal Partner Manager, GSIs, you will be responsible for building and growing a repeatable GSI motion that drives partner-sourced and partner-influenced pipeline at the strategic enterprise tier, focused initially on Sales Transformation practices and expanding into adjacent transformation practices over time.
\nYou will land and grow strategic agreements with top-tier GSIs (Deloitte, Accenture, Capgemini, and select peers), with a primary focus on their Sales Transformation practices.
\nYou will get Synthesia Skills written into the GSI's standard methodology, point-of-view documents, and transformation playbooks, so consultants recommend Skills as part of every relevant engagement.
\nYou will build and own executive relationships with Practice Leads, Alliance MDs, and consulting Partners at named GSIs; quarterback exec-to-exec engagement at Synthesia.
\nYou will drive partner-sourced and partner-influenced pipeline that contributes materially to quarterly bookings; you own the number, not the activity.
\nYou will build the joint GTM playbook: solution plays, joint propositions, account-mapping motions, co-sell rules of engagement, and a clear path from GSI engagement to Synthesia bookings.
\nYou will stand up partner enablement that ships: practice-specific demos, certified consultants, and battlecards that move opportunities through the funnel.
\nYou will coach Synthesia field teams on co-selling with GSIs, including economic buyer access, multi-threading, and resolving channel conflict.
\nYou will negotiate commercial constructs (referral fees, rev share, MSAs, deal registration) with Legal and Finance.
\nYou will run the operating rhythm: forecasts, partner scorecards, QBRs with each GSI, and CRM hygiene on every partner-touched opportunity.
\nThis is a high-impact role at the center of Synthesia's Skills go-to-market strategy.
","enriched_at":1777385717279},{"id":"job_bea8b211-c6b","title":"Product Manager, Analytics","source_url":"https://jobs.ashbyhq.com/synthesia/7fc7f0ac-7a05-4dba-9036-ffdb99b6a704","location":"London; Europe","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"Synthesia is seeking a Product Manager to own the end-to-end analytics product for its enterprise learning and development platform. The ideal candidate will have 5+ years of experience in product management, with direct experience owning an analytics, reporting, or data product. They will be responsible for defining the product roadmap, working closely with the engineering manager and designer, and partnering with teams working directly with customers on programme design.
\nThe Product Manager will be responsible for:
\nThe ideal candidate will have strong written communication skills, experience working in an early-stage roadmap environment, and a deep understanding of analytics products and their role in decision-making workflows.
\nIn return, Synthesia offers a competitive salary, equity, and a generous benefits package, including flexible working hours, 25 days of annual leave, and regular team offsites.
","enriched_at":1777385696862},{"id":"job_7d9045ee-15a","title":"Workplace Manager","source_url":"https://jobs.ashbyhq.com/synthesia/31cb7a20-f88e-4fde-88e0-b32e6d11db46","location":"London","job_type":"Full time","experience_level":"mid","work_arrangement":"hybrid","category":"Operations","description":"As Workplace Manager for our London office, you will own and elevate the day-to-day workplace experience. You'll ensure the office runs seamlessly while continuously improving how the space supports our people, culture, and ways of working.
\nYou are proactive, highly organized, and take pride in creating a workplace that feels welcoming, efficient, and reflective of our values. You're comfortable working independently, making decisions, and identifying opportunities to improve the employee experience without needing direction.
\nAs AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organisations.
\nThe Services Manager at Synthesia will spearhead our pilot projects and onboarding processes, ensuring that new clients are seamlessly integrated into our platform. This role is critical in helping customers leverage the full potential of Synthesia’s offerings through tailored onboarding experiences and strategically planned pilot projects.
\nAs a Sales Development Representative at Synthesia, you will drive the company's growth through inbound and some prospecting activities, generating leads that will turn into opportunities and closed business. You will educate and work on leads through inbound or outbound activities via phone calls, emails, social media, events, webinars, and campaigns. You will develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and Account Executive hand-off. You will create and activate email sequences, make cold-calls to map and penetrate accounts, and conduct follow-up calls and emails until meetings are set.
\nYou will be keenly interested in Software/SaaS solutions/Consulting/Web3/Other-tech-stuff, have interpersonal and presentation skills, a bachelor's degree from an accredited institution in a relevant field, and the ability to thrive in a fast-paced, high-growth, rapidly changing environment. You will also have attention to detail and outstanding communication skills, including phone skills, listening skills, and writing skills. You will be self-driven with the desire to help Synthesia grow, and you will have the support and autonomy to create scalable processes for success.
\nPrior experience using Sales Automation/Prospecting Tools (Amplemarket, Salesloft, Outreach) & CRM (Salesforce) is a bonus point, as well as having worked at a fast-growing startup and acing cold calling and relationship building.
","enriched_at":1777036792568},{"id":"job_9a7e7735-547","title":"Product Marketing Manager, Release Marketing","source_url":"https://jobs.ashbyhq.com/synthesia/c9784e0b-1ca1-4b17-815e-c232837ce2fd","location":"London","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"We're looking for a systems-minded release marketer to own how we bring products to market , from the earliest signal out of product planning to the moment a feature lands in a customer's hands.
\nThis role sits at the intersection of product, marketing, and go-to-market enablement. You'll build the processes that make launches predictable and repeatable, help centralize and manage the product roadmap, and make sure field teams always have what they need to speak confidently about what we're building.
\nYou should be someone who thinks in systems , always looking to build repeatable, scalable processes rather than one-off outputs. Someone who gets genuinely excited about finding a smarter way to do something: automating a manual workflow, connecting tools so information flows without chasing, or shaving a week off a launch cycle.
\nYou'll reach instinctively for tools like Claude, Notion, Slack, and Linear to get things done faster , and you'll bring that same instinct to how the team operates. You'll use AI tooling not just to market our product, but to do your own best work.
\n**Key Responsibilities:"
\n**Requirements:"
\n