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The Brand &amp; Creative Strategy Lead translates company priorities, product strategy, and market context into clear creative direction across System, Scale, and Story. This role ensures all work is grounded in a coherent narrative, aligned to business goals, and executed with clarity and intent.</p>\n<p>Key responsibilities include:</p>\n<p>Defining and evolving Replit&#39;s brand positioning, narrative, and messaging architecture Translating company and product strategy into clear audience frameworks, value propositions, and communication principles Establishing and maintaining the strategic foundation for how Replit is understood across key audiences and markets Developing and leading creative briefs that articulate objectives, audience, insight, and strategic direction Ensuring consistency of positioning and messaging across System, Scale, Story, and Services Partnering with Strategy, Design, Product, and Marketing to align brand, product, and go-to-market narratives Guiding the development of campaigns, launches, and key initiatives from a strategic perspective Providing direction and feedback on work to ensure it aligns with brand strategy and positioning Partnering with external agencies on strategy, positioning, and campaign direction Identifying opportunities to strengthen differentiation, clarity, and relevance in the market Driving alignment across stakeholders, ensuring all work ladders up to a coherent brand and business narrative</p>","enriched_at":1777385691826},{"id":"job_eddcde8e-4ee","title":"Staff Software Engineer, Enterprise Platform","source_url":"https://jobs.ashbyhq.com/replit/61cfbcb7-cd1e-49ab-82a1-e93c3962e343","location":"Foster City, CA (Hybrid) In office M,W,F","job_type":"Full time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Join our Enterprise Platform team and build the infrastructure foundations that enable the world&#39;s largest organisations to run Replit within their security and compliance boundaries.</p>\n<p>As a Software Engineer on this team, you&#39;ll design and implement the deployment flexibility, networking capabilities, authorisation systems, and data controls that enterprises require, from single-tenant architectures and private connectivity to custom policy enforcement and customer-managed encryption.</p>\n<p>You&#39;ll work at the intersection of cloud infrastructure and enterprise requirements, partnering with Platform Engineering, Security, and Sales to ship capabilities that unlock adoption at demanding organisations.</p>\n<p>**Key Responsibilities:&quot;</p>\n<ul>\n<li>Build enterprise deployment infrastructure: Design and implement single-tenant and dedicated deployment options, enabling customers to run Replit with the isolation guarantees their security posture requires.</li>\n</ul>\n<ul>\n<li>Implement private networking capabilities: Build VPC peering, private connectivity, and static IP configurations that allow enterprises to integrate Replit into their existing network architectures.</li>\n</ul>\n<ul>\n<li>Design authorisation services: Build the authorisation infrastructure that enforces custom enterprise policies; enabling fine-grained access controls, custom permission models, and policy enforcement that integrates with customers&#39; existing identity and governance systems.</li>\n</ul>\n<ul>\n<li>Ship data protection features: Implement bring-your-own-key (BYOK) encryption, customer-managed keys, and data residency controls that give enterprises ownership over their most sensitive data.</li>\n</ul>\n<ul>\n<li>Develop infrastructure automation: Write Terraform modules and automation that enable reliable, repeatable enterprise deployments across regions and configurations.</li>\n</ul>\n<ul>\n<li>Debug and harden systems: Dive deep into complex infrastructure problems spanning networking, authorisation, Kubernetes, and cloud services to make our enterprise platform more robust and diagnosable.</li>\n</ul>\n<ul>\n<li>Partner with go-to-market teams: Collaborate with Sales and Customer Success to understand enterprise infrastructure requirements, scope technical solutions, and unblock deployments.</li>\n</ul>\n<ul>\n<li>Contribute to technical strategy: Help define SLAs/SLOs for enterprise infrastructure reliability; participate in build-vs-buy decisions for complex infrastructure capabilities.</li>\n</ul>\n<p>**Requirements:&quot;</p>\n<ul>\n<li>7+ years of experience in Infrastructure Engineering, Platform Engineering, or similar roles.</li>\n</ul>\n<ul>\n<li>Strong programming skills in Go, Typescript or Python; you write high-quality, well-tested code.</li>\n</ul>\n<ul>\n<li>Experience with Kubernetes and cloud-native technologies in production environments.</li>\n</ul>\n<ul>\n<li>Solid understanding of cloud networking: VPCs, peering, private connectivity, load balancers, DNS.</li>\n</ul>\n<ul>\n<li>Experience with infrastructure as code (Terraform) and configuration management.</li>\n</ul>\n<ul>\n<li>Familiarity with authentication and authorisation systems: OAuth/OIDC, RBAC/ABAC models, policy enforcement.</li>\n</ul>\n<ul>\n<li>Familiarity with security and encryption fundamentals: TLS, encryption at rest, key management concepts.</li>\n</ul>\n<ul>\n<li>Strong debugging skills with an ability to trace issues across distributed systems.</li>\n</ul>\n<ul>\n<li>Excellent written communication; you can explain technical trade-offs clearly to both engineers and non-technical stakeholders.</li>\n</ul>\n<p>**Nice to Have:&quot;</p>\n<ul>\n<li>Experience with Google Cloud Platform (GCP) services, networking, and IAM.</li>\n</ul>\n<ul>\n<li>Experience building multi-tenant or single-tenant SaaS infrastructure.</li>\n</ul>\n<ul>\n<li>Familiarity with enterprise compliance frameworks (SOC 2, FedRAMP, HIPAA) and how they translate to infrastructure requirements.</li>\n</ul>\n<ul>\n<li>Experience with customer-managed encryption keys (CMEK/BYOK) implementations.</li>\n</ul>\n<ul>\n<li>Background in developer platforms, cloud IDEs, or developer productivity products.</li>\n</ul>\n<p>**Benefits:&quot;</p>\n<ul>\n<li>Competitive salary and equity.</li>\n</ul>\n<ul>\n<li>401(k) program with a 4% match.</li>\n</ul>\n<ul>\n<li>Health, dental, vision, and life insurance.</li>\n</ul>\n<ul>\n<li>Short-term and long-term disability.</li>\n</ul>\n<ul>\n<li>Paid parental, medical, caregiver leave.</li>\n</ul>\n<ul>\n<li>Commuter benefits.</li>\n</ul>\n<ul>\n<li>Monthly wellness stipend.</li>\n</ul>\n<ul>\n<li>Autonomous work environment.</li>\n</ul>\n<ul>\n<li>In-office set-up reimbursement.</li>\n</ul>\n<ul>\n<li>Flexible time off (FTO) + holidays.</li>\n</ul>\n<ul>\n<li>Quarterly team gatherings.</li>\n</ul>\n<ul>\n<li>In-office amenities.</li>\n</ul>","enriched_at":1777036661892},{"id":"job_ac945463-f95","title":"Field Engineer (London)","source_url":"https://jobs.ashbyhq.com/replit/12635a4d-290e-4b50-a2ae-11b3bbb74fe5","location":"Remote - United Kingdom","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Replit is seeking a Field Engineer to join our team. As a Field Engineer, you will be the technical cornerstone for Replit&#39;s largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention).</p>\n<p>You will partner with Account Executives and Account Managers in a high-accountability Pod structure. This is not a reactive support role,this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue.</p>\n<p>Responsibilities:</p>\n<p>Pre-Sales</p>\n<ul>\n<li>Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy.</li>\n</ul>\n<ul>\n<li>Proof of Value (POV) &amp; Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders.</li>\n</ul>\n<ul>\n<li>Context &amp; Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development.</li>\n</ul>\n<ul>\n<li>Enterprise Governance: You own the &quot;Guardrails&quot; mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval.</li>\n</ul>\n<ul>\n<li>Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ensuring Replit fits the customer’s security posture.</li>\n</ul>\n<ul>\n<li>Hackathons &amp; Trials: You lead high-energy Hackathons alongside Account Executives to drive hands-on experience and excitement about Replit.</li>\n</ul>\n<p>Post-Sales</p>\n<ul>\n<li>Production Foundation: You lead the technical kickoff, ensuring production-ready SSO/SCIM provisioning, guardrails, and security setup.</li>\n</ul>\n<ul>\n<li>Technical Onboarding &amp; Enablement: You ensure customers learn how to build in Replit to its maximum capabilities. You enable technical and non-technical teams by running training sessions and workshops that establish enterprise workflows with Replit.</li>\n</ul>\n<ul>\n<li>Design Systems: You build Design Systems and starter templates tailored to the customer’s stack to accelerate their internal development time.</li>\n</ul>\n<ul>\n<li>Drive Viral Growth: You build trust with key technical stakeholders, proactively running enablement sessions to keep teams building. You act as the spark for viral growth within the account.</li>\n</ul>\n<ul>\n<li>Source &amp; Qualify Expansion: Work with Account Managers to proactively identify new teams, new use cases, and new projects. You provide the technical validation to support the commercial close.</li>\n</ul>\n<ul>\n<li>Run Value-Based QBRs: Co-lead quarterly business reviews, shifting the conversation to business value delivered and strategic roadmap alignment.</li>\n</ul>\n<p>Required skills and experience:</p>\n<ul>\n<li>5-7+ years in technical customer-facing roles such as Solutions Engineer, Sales Engineer, Implementation Engineer, Forward Deployed Engineer, Technical Account Manager, or Customer Success Engineer at a high-growth B2B SaaS or dev tools company</li>\n</ul>\n<ul>\n<li>Replit Power User: You understand Replit better than 99% of our users. You have likely built Replit apps before. To facilitate this, we provide interviewees with credits/access to the platform.</li>\n</ul>\n<ul>\n<li>Enterprise Depth: You have worked with enterprise prospects to drive adoption, expansion, and renewal. You can explain complex technical concepts to non-technical executives and translate business requirements into technical architecture.</li>\n</ul>\n<ul>\n<li>Live Builder: You’ve run POCs, onboarding sessions, and workshops. You can listen to vague requirements and translate them on the fly into technical concepts, creating live apps in real-time.</li>\n</ul>\n<ul>\n<li>Production Engineering: You can read and write code (JavaScript, Python, or similar). You understand APIs, databases, CI/CD pipelines, and modern cloud architecture.</li>\n</ul>\n<ul>\n<li>Pod Mentality: You thrive in a high-accountability POD structure.</li>\n</ul>\n<ul>\n<li>Military Experience: Relevant military experience with technology is counted as background and experience.</li>\n</ul>\n<p>Comfort with up to 25% travel (expect 30%+).</p>\n<p>Nice to have:</p>\n<ul>\n<li>Experience with AI-powered dev tools (Cursor, Windsurf, Lovable, Claude Code, Zapier etc.)</li>\n</ul>\n<ul>\n<li>Understanding of AI Evaluation patterns (Evals) and Context Management (RAG, System Prompts).</li>\n</ul>\n<ul>\n<li>Background in DevOps, cloud infrastructure (AWS/GCP/Azure), or SRE.</li>\n</ul>\n<p>Tools + Tech Stack for this role:</p>\n<ul>\n<li>Replit</li>\n</ul>\n<ul>\n<li>HubSpot CRM</li>\n</ul>\n<ul>\n<li>SSO/SAML/SCIM identity systems</li>\n</ul>\n<ul>\n<li>Cloud platforms (AWS, GCP, Azure)</li>\n</ul>\n<ul>\n<li>Slack</li>\n</ul>\n<ul>\n<li>Claude</li>\n</ul>\n<ul>\n<li>ChatGPT</li>\n</ul>\n<ul>\n<li>Gemini</li>\n</ul>\n<ul>\n<li>Notion</li>\n</ul>\n<ul>\n<li>Superhuman</li>\n</ul>\n<ul>\n<li>ZoomInfo</li>\n</ul>\n<ul>\n<li>Hex</li>\n</ul>\n<p>This role may not be a fit if:</p>\n<ul>\n<li>You haven’t had your “Replit Moment”. You didn’t explore the product on your own, get mind-blown by the speed of creation, and immediately start showing your apps to friends and family.</li>\n</ul>\n<ul>\n<li>You are uncomfortable building functional apps on the fly in front of executives or need a script to demonstrate value.</li>\n</ul>\n<ul>\n<li>You prefer reactive troubleshooting over proactively identifying architectural blockers and owning the technical strategy.</li>\n</ul>\n<ul>\n<li>You struggle to debug code, configure SSO, or understand cloud infrastructure without significant hand-holding.</li>\n</ul>\n<ul>\n<li>You aren’t obsessed with how Agents are rewriting the SDLC, and you don’t use AI tools to build in your own spare time.</li>\n</ul>\n<ul>\n<li>You struggle in ambiguous, high-growth environments where you often have to build the tool or process required to solve the problem.</li>\n</ul>\n<ul>\n<li>You’re not comfortable with significant travel (up to 30%+) for customer meetings and on-site engagements</li>\n</ul>\n<ul>\n<li>You prefer transactional interactions over building deep, multi-year customer relationships</li>\n</ul>\n<p>Full-Time Employee Benefits Include:</p>\n<ul>\n<li>Competitive Salary &amp; Equity</li>\n</ul>\n<ul>\n<li>401(k) Program with a 4% match</li>\n</ul>\n<ul>\n<li>Health, Dental, Vision and Life Insurance</li>\n</ul>\n<ul>\n<li>Short Term and Long Term Disability</li>\n</ul>\n<ul>\n<li>Paid Parental, Medical, Caregiver Leave</li>\n</ul>\n<ul>\n<li>Commuter Benefits</li>\n</ul>\n<ul>\n<li>Monthly Wellness Stipend</li>\n</ul>\n<ul>\n<li>Autonomous Work Environment</li>\n</ul>\n<ul>\n<li>In Office Set-Up Reimbursement</li>\n</ul>\n<ul>\n<li>Flexible Time Off (FTO) + Holidays</li>\n</ul>\n<ul>\n<li>Quarterly Team Gatherings</li>\n</ul>\n<ul>\n<li>In Office Amenities</li>\n</ul>\n<p>Want to learn more about what we are up to?</p>\n<ul>\n<li>Meet the Replit Agent</li>\n</ul>\n<ul>\n<li>Replit: Make an app for that</li>\n</ul>\n<ul>\n<li>Replit Blog</li>\n</ul>\n<ul>\n<li>Amjad TED Talk</li>\n</ul>\n<p>Interviewing + Culture at Replit</p>\n<ul>\n<li>Operating Principles</li>\n</ul>\n<ul>\n<li>Reasons not to work at Replit</li>\n</ul>\n<p>To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.</p>","enriched_at":1777036608572},{"id":"job_53ce9e61-3ca","title":"Partnerships Lead, GSIs","source_url":"https://jobs.ashbyhq.com/replit/e673256c-7701-4b97-b7f4-800b68f03f84","location":"Foster City, CA (Hybrid) In office M,W,F","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>Replit is looking for a Partnerships Lead, GSIs to build and scale its relationships with the world&#39;s largest systems integrators. This is a high-impact, externally-facing role at the intersection of channel strategy, enterprise go-to-market, and ecosystem development.</p>\n<p>The successful candidate will own how Replit shows up for the EYs and Accentures of the world, building the programs, partnerships, and co-sell motions that turn GSI relationships into a meaningful revenue channel.</p>\n<p>This role requires someone who knows how GSIs work from the inside, their practice models, their incentives, their org structures, and who can build the trust and commercial frameworks needed to make Replit a go-to platform in their delivery stack.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Owning and developing Replit&#39;s GSI Channel program strategy</li>\n<li>Serving as the primary relationship owner for key GSI partners</li>\n<li>Building and managing the partner enablement program</li>\n<li>Collaborating closely with Replit&#39;s Enterprise Sales team</li>\n<li>Developing joint solution offerings with GSI partners</li>\n<li>Defining and tracking partnership KPIs</li>\n<li>Representing Replit at partner events and industry conferences</li>\n</ul>\n<p>The ideal candidate will have 8+ years of experience in partnerships, channel sales, alliances, or business development, with a significant focus on GSI relationships. They will also have a proven track record of building and scaling GSI or large SI partnerships at a high-growth technology company.</p>","enriched_at":1777036588424},{"id":"job_7cc2565f-7b5","title":"Senior DevEx Engineer","source_url":"https://jobs.ashbyhq.com/replit/d0e0dd7d-59d1-4de8-afbb-54aea680b51d","location":"Foster City, CA (Hybrid) In office M,W,F","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re looking for a Senior DevEx Engineer to accelerate engineering velocity and reduce friction in the Replit development experience by stewarding our codebases, tooling, and developer workflows.</p>\n<p>As a Senior DevEx Engineer, you will maintain and evolve our complex TypeScript monorepo, own the build and test pipelines, drive code generation and type-safe interfaces, set standards for code quality, streamline development setup and onboarding, and work with platform teams to improve deployment processes and infrastructure integrations.</p>\n<p>You will also partner with the AI team on our internal AI platform to improve the Agent&#39;s output and shape strategy around its default stack.</p>\n<p>In this role, you will have agency and an accelerated career path as the team grows.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Maintain and evolve our codebase structure</li>\n<li>Own the build and test pipelines</li>\n<li>Drive code generation and type-safe interfaces</li>\n<li>Set standards for code quality</li>\n<li>Streamline development setup and onboarding</li>\n<li>Work with platform teams to improve deployment processes and infrastructure integrations</li>\n<li>Partner with the AI team on our internal AI platform</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experienced software engineer with a track record of improving developer productivity at scale</li>\n<li>Strong proficiency in TypeScript and/or Go and/or Nix</li>\n<li>Expertise in modern build systems and toolchains</li>\n<li>Proficiency with linters, formatters, testing frameworks, and code generation tools</li>\n<li>Experience managing monorepos or large-scale codebases</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Experience building self-service developer platforms</li>\n<li>Experience with AI-native development workflows</li>\n<li>Open-source leadership or community contributions</li>\n<li>Prior tech lead experience</li>\n</ul>","enriched_at":1777036580276},{"id":"job_d1e2cf57-ce3","title":"Social Media Support Specialist (Weekend Shift)","source_url":"https://jobs.ashbyhq.com/replit/97c5226a-0866-44b7-b46b-2086f2318cb2","location":"NYC (SoHo) Hybrid","job_type":"Full time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Social Media Support Specialist, you will be at the forefront of helping developers create while managing our social media presence and community interactions. You&#39;ll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels. You will help bubble up what is important to Replit&#39;s engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement.</p>\n<p>You will work on a small, global team of support specialists and engineers united by Replit&#39;s mission to make the next billion software creators. Together, you&#39;ll ensure developers worldwide have the support they need to bring their ideas to life.</p>\n<p>In this role, you will:</p>\n<ul>\n<li>Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues</li>\n<li>Manage and respond to customer inquiries and community discussions on Twitter, LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow</li>\n<li>Monitor social media channels for product feedback, technical issues, and community sentiment</li>\n<li>Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution</li>\n<li>Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit</li>\n<li>Work cross-functionally with marketing and community teams to align messaging across channels</li>\n</ul>","enriched_at":1777036580176},{"id":"job_3b361f7a-791","title":"Manager, Support Workforce Management & Insights","source_url":"https://jobs.ashbyhq.com/replit/7f183ea2-97a5-47e6-9963-523ceca68e70","location":"Foster City, CA (Hybrid) In office M,W,F","job_type":"Full time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As the Manager of Workforce Management &amp; Support Insights, you&#39;ll build and own the workforce planning function that ensures the Support organization can meet customer demand efficiently while maintaining exceptional service quality.</p>\n<p>You&#39;ll be responsible for forecasting demand, planning headcount across both FTE and vendor teams, and ensuring the Support organization is staffed appropriately across channels, regions, and time zones. Your work will directly influence how the company scales support while maintaining strong service levels and operational efficiency.</p>\n<p>You&#39;ll operate as both a strategic planner and operational owner. Early on, you&#39;ll build forecasting models, staffing strategies, and WFM systems that provide visibility into capacity and performance. Over time, you&#39;ll help shape how workforce planning evolves as automation and AI increasingly influence support demand and agent productivity.</p>\n<p>You&#39;ll work cross-functionally with Support leadership, Operations, Finance, and vendor partners to ensure the Support organization is staffed effectively and positioned to scale alongside the platform.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Building and owning the Workforce Management function for Support, establishing forecasting frameworks, staffing models, and workforce planning processes.</li>\n</ul>\n<ul>\n<li>Developing demand forecasts across support channels using historical trends, product signals, and growth projections.</li>\n</ul>\n<ul>\n<li>Building and maintaining operational dashboards and reporting frameworks that provide visibility into support demand, workforce performance, and key operational trends.</li>\n</ul>\n<ul>\n<li>Owning headcount planning across both internal support teams and BPO partners, ensuring staffing aligns with service level targets and operational goals.</li>\n</ul>\n<ul>\n<li>Designing capacity models that account for productivity, shrinkage, onboarding ramp time, and operational complexity.</li>\n</ul>\n<ul>\n<li>Owning and optimizing WFM tooling and systems that power forecasting, staffing, and workforce reporting.</li>\n</ul>\n<ul>\n<li>Building dashboards and reporting frameworks to track workforce metrics such as service levels, utilization, shrinkage, and forecast accuracy.</li>\n</ul>\n<ul>\n<li>Partnering with Support leadership and Finance to translate business growth into hiring plans and staffing strategies.</li>\n</ul>\n<ul>\n<li>Collaborating with vendor management teams to align BPO staffing plans with forecasted demand and service level requirements.</li>\n</ul>\n<ul>\n<li>Establishing processes for real-time workforce monitoring and intraday staffing adjustments.</li>\n</ul>\n<ul>\n<li>Modeling and evaluating the impact of automation and AI tooling on support demand, agent productivity, and long-term workforce planning.</li>\n</ul>\n<p>The ideal candidateryptography</p>","enriched_at":1777036558926},{"id":"job_773cef37-b1e","title":"Support Specialist","source_url":"https://jobs.ashbyhq.com/replit/ce4f1973-3fe9-47ec-a098-dcf2c7ec7523","location":"NYC (SoHo) Hybrid","job_type":"Full time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Support Specialist at Replit, you will be at the forefront of helping developers create. On a given day, you&#39;ll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You&#39;ll be the voice of our users, bubbling up patterns and feedback to Replit&#39;s Product and Engineering teams so we can keep improving.</p>\n<p>We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.</p>\n<p>You will work on a small, global team of support specialists and engineers united by Replit&#39;s mission to make the next billion software creators. Together, you&#39;ll ensure developers worldwide have the support they need to bring their ideas to life.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Working directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets</li>\n<li>Collaborating with the rest of the Support team in telling the story of our users to the rest of Replit</li>\n<li>Directly contributing to and maintaining the Support’s Team&#39;s Knowledge Base</li>\n<li>Partnering with Engineering and other internal teams to resolve complex billing escalations</li>\n<li>Helping shape and refine support processes as the team and product continue to grow</li>\n</ul>","enriched_at":1777036549324},{"id":"job_f9f01901-aa1","title":"Premium Support Engineer (Weekend Shift)","source_url":"https://jobs.ashbyhq.com/replit/0a94327b-52c0-41d1-931f-b2aca5e90c1f","location":"NYC (SoHo) Hybrid","job_type":"Full time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Premium Support Engineer at Replit, you&#39;ll be the front line for our highest-value customers , delivering fast, expert, and reliable technical support when it matters most. You&#39;ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.</p>\n<p>Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You&#39;ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.</p>\n<p>You&#39;ll combine deep technical troubleshooting with calm, confident communication to keep builders moving , whether it&#39;s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide swift, high-priority support to Premium customers, responding within strict SLAs.</li>\n<li>Diagnose, reproduce, and resolve complex technical issues across the Replit platform.</li>\n<li>Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.</li>\n<li>Lead customer-facing communications during outages or incidents.</li>\n<li>Identify recurring issues and collaborate internally to reduce time-to-resolution.</li>\n<li>Contribute to internal tooling, automation, and documentation that improves team efficiency.</li>\n<li>Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.</li>\n<li>Help onboard and mentor other support engineers, raising the team&#39;s overall bar for responsiveness and quality.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years in technical support, developer support, or systems engineering.</li>\n<li>Experience providing rapid-response support to high-value or enterprise customers.</li>\n<li>Strong debugging skills with JavaScript, Python, or similar languages.</li>\n<li>Excellent written and verbal communication under time pressure , able to convey technical concepts clearly and calmly.</li>\n<li>Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.</li>\n<li>Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.</li>\n<li>A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Has used Replit in the last 3 to 6 months.</li>\n<li>Experience working with IDEs, terminals, or other common developer tools.</li>\n<li>Experience with AI tools (Claude, ChatGPT, etc.).</li>\n</ul>\n<p>What we value:</p>\n<ul>\n<li>Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions</li>\n<li>Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams</li>\n<li>Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences</li>\n<li>Continuous learning: Passion for staying current with industry best practices and new technologies</li>\n<li>Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems</li>\n</ul>","enriched_at":1777036541959},{"id":"job_b4e47c7e-70b","title":"Staff Software Engineer, Agent Platform","source_url":"https://jobs.ashbyhq.com/replit/43bd4e63-22c3-4b80-abd2-67eaf2c89790","location":"Foster City, CA (Hybrid) In office M,W,F","job_type":"Full time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re looking for a Staff Software Engineer to join our team in Foster City, CA. As a Staff Software Engineer, you will build powerful tools that help product engineers iterate rapidly on the Agent experience and directly enhance the core Agent itself. You&#39;ll bridge the gap between the AI team (working on the core Agent logic) and the UX team (crafting delightful Agent experiences), enabling both groups to excel within their specialties.</p>\n<p>This role blends systems engineering, developer experience, and product engineering. We tackle complex challenges across the full stack, from browser-based interfaces to high-performance backends to Linux systems engineering. We&#39;re looking for engineers who have a keen sense of the product experience and how to power it with performant systems.</p>\n<p>On this team, you&#39;ll have the opportunity to grow your skills across our infrastructure and product, and to lead end-to-end efforts with meaningful impact. We value diverse perspectives and encourage candidates from all backgrounds and experiences to apply.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build high-throughput backend applications and services, like streaming chat between user and agent.</li>\n<li>Design a collaborative &quot;Multiplayer Computer&quot; that lets humans and AI agents work together on shared shells, filesystems, and state,conflict-free and in real time.</li>\n<li>Develop infrastructure (frontend &amp; backend) that empowers product engineers to rapidly ship delightful user experiences.</li>\n<li>Design and build durable, well-crafted interfaces between the Agent and internal systems, as well as external agentic systems (MCP)</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years professional experience in building backend services, systems, and platforms</li>\n<li>Someone who values simplicity and pragmatism,you think radically but ship incrementally.</li>\n<li>Self-directed and comfortable working autonomously.</li>\n<li>Collaborative and team-oriented with a strong sense of shared ownership.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience across the full-stack.</li>\n<li>Experience building AI-powered tooling or products.</li>\n<li>Experience with collaborative editing technologies such as Operational Transforms (OT), CRDTs, or the inner workings of Git.</li>\n<li>Experience with event sourcing systems.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive Salary &amp; Equity</li>\n<li>401(k) Program with a 4% match</li>\n<li>Health, Dental, Vision, and Life Insurance</li>\n<li>Short-term and Long-term Disability</li>\n<li>Paid Parental, Medical, Caregiver Leave</li>\n<li>Commuter Benefits</li>\n<li>Monthly Wellness Stipend</li>\n<li>Autonomous Work Environment</li>\n<li>In-office set-up reimbursement</li>\n<li>Flexible Time Off (FTO) + Holidays</li>\n<li>Quarterly Team Gatherings</li>\n<li>In-office amenities</li>\n</ul>","enriched_at":1777036525058}],"category_normalised":[{"category":"engineering","count":58},{"category":"marketing","count":10},{"category":"sales","count":8},{"category":"design","count":4},{"category":"operations","count":1}],"velocity":{"weeks":[{"week_start":"2026-03-02","count":47},{"week_start":"2026-04-20","count":33},{"week_start":"2026-04-27","count":1}],"trend":"stable","wow_pct":-97},"momentum":{"recent_14d":34,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":215000,"industry_median":null,"percentile":null,"sample_size":25,"by_region":[{"region":"Unknown","company_median":215000,"industry_median":null,"sample":23},{"region":"Remote","company_median":123750,"industry_median":null,"sample":2}],"transparency_pct":31,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":81,"industry_total":81,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.249,"skill_weighted_score":0.569,"top_exposed_titles":[{"title":"Mid-Market Account Executive","count":3,"score":0.173},{"title":"Field Engineer","count":2,"score":0}],"top_exposed_skills":[{"skill":"Internal Debugging Utilities","count":3,"score":0.701},{"skill":"Linear","count":4,"score":0.643},{"skill":"Slack","count":4,"score":0.643},{"skill":"IDEs","count":5,"score":0.618},{"skill":"Terminals","count":5,"score":0.618},{"skill":"Replit","count":3,"score":0.546},{"skill":"Zendesk","count":7,"score":0.534},{"skill":"AI Tools","count":5,"score":0.514},{"skill":"JavaScript","count":5,"score":0.484},{"skill":"Orb","count":3,"score":0.408}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":44,"share_pct":54.3},{"region":"Unknown","count":27,"share_pct":33.3},{"region":"Remote","count":10,"share_pct":12.3}],"emerging":[{"region":"Unknown","recent_30d":25,"prior_30d":2,"growth_pct":1150},{"region":"Remote","recent_30d":9,"prior_30d":1,"growth_pct":800}],"shrinking":[{"region":"United States","recent_30d":0,"prior_30d":44,"growth_pct":-100}]},"seniority_anomalies":{"exec_recent_30d":3,"exec_prior_90d_avg":0.7,"exec_growth_pct":329,"notable_exec_hires":[{"title":"VP of Product Marketing","location":"Foster City, CA (Hybrid) In office M,W,F","posted_at":"2026-04-24"},{"title":"Chief of Staff to CEO","location":"Foster City, CA (Hybrid) In office M,W,F","posted_at":"2026-04-24"},{"title":"Head of Web Marketing","location":"Foster City, CA (Hybrid) In office M,W,F","posted_at":"2026-04-24"}]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":30}}}}