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This includes the strengthening of customer-oriented service culture, the development of measures to promote product and after-sales sales, and the organization of training and knowledge transfer.</p>\n<ul>\n<li>Fördern und Vorleben der Unternehmenskultur</li>\n<li>Überwachung und Weiterentwicklung der Kundendienstorganisation an allen Standorten</li>\n<li>Stärkung der kundenorientierten Servicekultur</li>\n<li>Entwicklung von Massnahmen zur Förderung des Produkt- und After-Sales-Verkaufs</li>\n<li>Organisation von Schulungen und Know-how-Transfer</li>\n<li>Personalplanung unter Berücksichtigung des Budgets</li>\n<li>Einhaltung gesetzlicher Unternehmensverpflichtungen</li>\n<li>Sicherstellung der Gewährleistungsrichtlinien sowie handelsüblicher Standards</li>\n<li>Umsetzung und Weiterentwicklung von Nachhaltigkeitsrichtlinien</li>\n<li>Optimale Nutzung aller wirtschaftlichen Ressourcen der Abteilung sowie kontinuierliche Prozessoptimierung</li>\n<li>Umsetzung der Vorgaben der Direktion</li>\n<li>Bearbeitung von Kundenreklamationen</li>\n<li>Beitrag zu einem positiven Arbeitsklima</li>\n<li>Regelmässige Berichterstattung an die Direktion zu Massnahmen, Kontrollen und Sonderprogrammen</li>\n<li>Informationsweitergabe an die Serviceleiter aller Standorte zu Massnahmen und Verbesserungen</li>\n<li>Regelmässige Meetings mit den Führungskräften zur Zielverfolgung und Umsetzung</li>\n</ul>\n<h3>What you need</h3>\n<ul>\n<li>abgeschlossene technische Ausbildung auf Hochschulniveau (z.B. 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