We are hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you'll never have to fight for your place at the table.
\nHere's what you'll be doing:
\nYou'll know you're successful if:
\nWe are hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft. Intercom is one of the most design-driven and AI-first technology companies. Our AI Agent, Fin, is the best performing, most widely adopted, and highest-grossing AI service agent on the market.
\nIn a world where it's easier and easier to get software off the ground and to 75% built, it's the last 25% that really matters. We need deep craft specialists,people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.
\nThis is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution,and the leadership and autonomy to drive impact without waiting for direction,this is the role for you.
\nMust Have Experience
\nDay-to-Day Responsibilities
\nWhat Success Looks Like
\nWe are hiring a Senior Product Designer to push the boundaries of product craft. Intercom is one of the most design-driven and AI-first technology companies. Our AI Agent, Fin, is the best performing, most widely adopted, and highest-grossing AI service agent on the market.
\nAs a Senior Product Designer, you will own end-to-end design for high-impact product areas from concept to execution. You will define new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. You will sketch, prototype, and test ideas at different fidelities to validate decisions.
\nYou will work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. You will maintain high standards of craft while balancing speed and execution. You will contribute to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
\nTo be successful, you will have shipped complex, high-quality software products. You will design for multiple surfaces,desktop, mobile, chat interfaces, AI-first, and emerging experiences. You will balance speed and detail,knowing when to move fast and when to obsess over the last 1%. You will think end-to-end,from big-picture systems thinking to the smallest interaction detail.
\nYou will understand engineering and can build prototypes to communicate ideas. You will have taste. You know what great design looks and feels like, and you push to get there. You will be able to tell a compelling story,articulating your decisions with clarity and conviction.
\nYou will operate with agency, ownership, and autonomy,don't wait to be told what to do. You will be comfortable with open-endedness and ambiguity. You will obsess over details. You will primarily work on designing deep, functional software experiences.
","enriched_at":1777413841759},{"id":"job_8f476216-4ab","title":"Senior Product Designer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7862050","location":"Dublin, Ireland","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Design","description":"We are hiring a Senior Product Designer to push the boundaries of product craft. As a Senior Product Designer at Intercom, you will own end-to-end design for high-impact product areas from concept to execution. You will define new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. You will sketch, prototype, and test ideas at different fidelities to validate decisions. You will work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. You will maintain high standards of craft while balancing speed and execution. You will contribute to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
\nYou will know you're successful if:
\nIf you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.
","enriched_at":1777413833488},{"id":"job_00ae06d8-7be","title":"Senior Manager, Customer Campaigns & Lifecycle Marketing","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7839311","location":"Dublin, Ireland","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"Lead a high-performing Customer Campaigns & Lifecycle Marketing team at Intercom. This team manages all customer marketing communications, with a goal of driving more adoption and usage of Fin,our AI agent, and mature usage of Intercom,our helpdesk product.
\nAs lead, you're accountable for overall team performance. You’re responsible for the delivery of an excellent customer experience for current customers, you’re the gatekeeper of our customer messaging, across in-product channels and email.
\nYou’ll lead customer communications for product launches, events and product changes. This role spans across the customer lifecycle: Conversion, Activation/Onboarding, Usage, Maturity, Expansion, Churn mitigation. And you’ll also be responsible for implementing and overseeing the platforms/tooling stack we choose to use.
\nYou’ll work with multiple senior stakeholders across the Growth, Product Marketing, Demand Generation, Sales and Customer Support teams.
\nKey responsibilities include:
\nRequirements include:
\nWe're looking for our first ever IT hire to help bring our new Intercom office in Berlin to life. As an IT Operations Specialist, you will be the first point of contact for employees' IT needs in Berlin, ensuring a smooth and supportive technology experience.
\nOn-Site (5 Days Per Week) You will work as part of a global team, serving as the point of contact for end-user support in our Dublin office. We are looking for a motivated individual who strives for excellence - both personally and as part of a team - while delivering impactful work.
\nWhat skills do I need?
\nYou will work as part of a global IT Operations team, serving as the primary point of contact for end-user support in our new Berlin office. We're looking for a motivated self-starter who thrives in a fast-paced environment, takes ownership of their work, and holds themselves to a high standard - both individually and as part of a team.
\nBonus skills & attributes
\nBenefits
\nWe are a well-treated bunch, with awesome benefits!
\nAs a Relationship Manager, Commercial, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting.
\nAt Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
\nYour primary responsibility will be to build relationships with Intercom's small business customers, ensuring revenue growth and customer retention. You will work with current customers to understand their business pains and provide solutions based on our platform to alleviate them. You will develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals.
\nKey responsibilities include:
\nRequirements include:
\nBenefits include:
\nOTE range for candidates within the Greater Chicago Area is $132,836-$170,745.
","enriched_at":1777151114210},{"id":"job_a129549f-071","title":"Staff Machine Learning Scientist","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","location":"London, England","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"We are seeking a Staff Machine Learning Scientist to join our AI Group in London. As a key member of our team, you will play an active role in hiring, mentoring, and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence. Your responsibilities will include identifying areas where ML can create value for our customers, working with teammates and Product and Design stakeholders to identify the right ML framing of product problems, conducting exploratory data analysis and research, researching and identifying the right algorithms and tools, performing offline evaluation to gather evidence an algorithm will work, working with engineers to bring prototypes to production, planning, measuring, and socializing learnings to inform iteration, and partnering deeply with the rest of the team and others to build excellent ML products.
\nTo be successful in this role, you will need 5-8 years of applied ML experience, a previous background in a senior/staff role (data science, software development, or academic), significant demonstrated impact that your work has had on the product and/or the teams, strong programming skills, experience as the primary technical leader for a team, strong communication skills, both within engineering teams and across disciplines, comfort with ambiguity, typically advanced education in ML or related field (e.g., MSc), and scientific thinking skills.
\nAs a bonus, a track record of shipping ML products, PhD or other experience in a research environment, deep experience in an applicable ML area (e.g., NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering), strong stats or math background, visualization, data skills, SQL, matplotlib, etc., would be beneficial.
","enriched_at":1777151114175},{"id":"job_4ed3c8e7-29e","title":"Principal Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7372003","location":"Berlin, Germany","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"We are looking for a Principal Engineer to lead the definition and execution of key strategic initiatives. As a Principal Engineer, you will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.
\nAs an experienced engineer, you will have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. You will provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. You will contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they.
\nYou will care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. You will contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
\nYou will build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems. You will play an active role in hiring, mentoring and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence.
\nWe are looking for someone with significant, demonstrated impact that their work has had on the product and/or the teams. You should have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working).
\nYou will have experience with Distributed systems and 2+ years of experience as the primary technical leader for a team. You should have experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users.
","enriched_at":1777151093618},{"id":"job_55228ddb-704","title":"Customer Success Manager, High Touch","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7157535","location":"London, England","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"We're looking for a Customer Success Manager, High Touch to join our team. As a Customer Success Manager, you'll work with thousands of exciting customers from various industries to help them realize the full value of their Intercom investment. You'll engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.
\nKey responsibilities include:
\nRequirements include:
\nBenefits include:
\n