{"data":{"company":{"name":"Helpshift","slug":"helpshift","logo_url":"https://logos.yubhub.co/j.com.png","canonical_domain":"apply.workable.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":"helpshift","github_public_repos":67,"github_followers":35,"github_verified":0,"github_description":"Customer Support for Native Mobile Apps","github_location":"San Francisco, CA","github_blog":"http://helpshift.com","github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":["github"],"last_enriched_at":"2026-03-20T16:23:41.681Z"},"hiring":{"total_jobs":24,"categories":[{"category":"engineering","count":21},{"category":"design","count":2},{"category":"it","count":1}],"experience_levels":[{"level":"senior","count":17},{"level":"mid","count":6},{"level":"entry","count":1}],"work_arrangements":[{"arrangement":"hybrid","count":14},{"arrangement":"onsite","count":5},{"arrangement":"remote","count":3}],"top_titles":[{"title":"Senior Technical Project Manager","count":2},{"title":"Technical Account Manager","count":1},{"title":"Sr. Engineering Manager","count":1},{"title":"Software Tester","count":1},{"title":"Software Engineering II - Developer Productivity","count":1},{"title":"Software Engineer II - Backend","count":1},{"title":"Software Engineer II","count":1},{"title":"Software Development Engineer","count":1},{"title":"Senior Software Engineer","count":1},{"title":"Senior Product Designer","count":1},{"title":"Senior Engineering Manager","count":1},{"title":"Senior Cloud Engineer","count":1},{"title":"Sales Engineer/Implementation Specialist","count":1},{"title":"Product Manager II","count":1},{"title":"Product Designer (UI/UX)","count":1}],"locations":[{"location":"pune","count":13},{"location":"pune, maharashtra, india","count":5},{"location":"suginami city, tokyo, japan","count":1},{"location":"san francisco","count":1}],"skills":[{"skill":"Python","required":6,"preferred":3,"total":9},{"skill":"Java","required":7,"preferred":2,"total":9},{"skill":"Clojure","required":5,"preferred":3,"total":8},{"skill":"Kafka","required":5,"preferred":1,"total":6},{"skill":"JavaScript","required":4,"preferred":2,"total":6},{"skill":"UNIX-like Operating Systems","required":5,"preferred":0,"total":5},{"skill":"Containerisation Technologies","required":5,"preferred":0,"total":5},{"skill":"Cloud Computing Platforms","required":5,"preferred":0,"total":5},{"skill":"CLI Tools","required":4,"preferred":1,"total":5},{"skill":"Redis","required":5,"preferred":0,"total":5},{"skill":"Elasticsearch","required":5,"preferred":0,"total":5},{"skill":"PostgreSQL","required":3,"preferred":2,"total":5},{"skill":"Communication","required":5,"preferred":0,"total":5},{"skill":"IaaC Tools","required":4,"preferred":0,"total":4},{"skill":"Posix Compliant Operating Systems","required":4,"preferred":0,"total":4},{"skill":"Functional Programming","required":1,"preferred":3,"total":4},{"skill":"MongoDB","required":2,"preferred":2,"total":4},{"skill":"Project Management","required":3,"preferred":1,"total":4},{"skill":"Networking Protocols","required":3,"preferred":0,"total":3},{"skill":"Security Architectures","required":3,"preferred":0,"total":3}],"salary_stats":null,"job_types":[{"type":"full-time","count":23},{"type":"internship","count":1}],"latest_jobs":[{"id":"job_1f132506-220","title":"Product Designer (UI/UX)","source_url":"https://apply.workable.com/j/35F62A1742","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Design","description":"<p>About the role: Helpshift is looking for a Product Designer to lead the design of customer-support and player-engagement experiences. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.</li>\n<li>Translate business and product goals into clear, actionable design direction and thoughtful user experiences.</li>\n<li>Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.</li>\n<li>Lead problem framing, ideation, and concept development to simplify complex workflows.</li>\n<li>Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.</li>\n<li>Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.</li>\n<li>Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years of experience in UX/Product Design, HCI, or related fields.</li>\n<li>A strong portfolio showcasing end-to-end design process and clear problem solving.</li>\n<li>Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.</li>\n<li>Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.</li>\n<li>Strong mastery of design tools, especially Figma.</li>\n<li>Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience designing AI-powered, conversational, or agent-based interfaces.</li>\n<li>Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis.</li>\n<li>Background in SaaS, customer support, or workflow-driven products.</li>\n<li>Familiarity with analytics platforms and using data to shape product decisions.</li>\n<li>Experience contributing to or building design systems.</li>\n<li>Understanding of design patterns across web and mobile platforms.</li>\n<li>Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make).</li>\n</ul>\n<p>What You’ll Bring:</p>\n<ul>\n<li>A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.</li>\n<li>Passion for simplifying complex, technical, or heavily workflow-driven experiences.</li>\n<li>Ability to thrive in ambiguity and drive clarity for others.</li>\n<li>High collaboration quotient and openness to learning from peers.</li>\n<li>A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.</li>\n<li>A growth mindset and continuous desire to up-level the quality of your work.</li>\n</ul>\n<p>Technical &amp; Executional Skills:</p>\n<ul>\n<li>Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.</li>\n<li>Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking.</li>\n</ul>\n<p>Leadership &amp; People Management Skills:</p>\n<ul>\n<li>Ability to mentor junior team members and form a cohesive delivery and learning environment.</li>\n<li>Lead and handle multiple projects simultaneously and ensure successful delivery.</li>\n<li>Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.</li>\n<li>Handle conflicts, expectations and quality of deliverables of team members.</li>\n</ul>\n<p>Interpersonal Skills:</p>\n<ul>\n<li>Positive attitude, proactive and helpful.</li>\n<li>Strong team player.</li>\n<li>Ability to motivate others.</li>\n<li>Problem solver (not just good at pointing them out) and negotiator.</li>\n<li>Strong listening and communication skills.</li>\n<li>Solid organizational skills and attention to detail.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup.</li>\n<li>Worker&#39;s insurance.</li>\n<li>Paid Time Offs.</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p>Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>","enriched_at":1777385098847},{"id":"job_81f9fab4-724","title":"Internship for Customer Success Team - Implementation Engineer","source_url":"https://apply.workable.com/j/C78FE0DB06","location":"Pune","job_type":"internship","experience_level":"entry","work_arrangement":null,"category":"Engineering","description":"<p>We&#39;re looking for an intern to join our Customer Success Team as an Implementation Engineer. As an Implementation Engineer, you will work closely with our implementation partners to design, build, and deploy complex integrations for our customers.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Exposure to programming languages such as Python, JavaScript, bash, PowerShell, and C#</li>\n<li>Familiarity with version control systems such as Git</li>\n<li>Collaborate with implementation partners to design, build, and deploy complex integrations</li>\n<li>Assist with proof of concepts for strategic and enterprise customers</li>\n<li>Work side-by-side with customers to establish partnerships and strategic relationships</li>\n<li>Analyze and audit existing Helpshift implementations for the purpose of making improvements</li>\n<li>Become an expert at using Helpshift&#39;s administrative tools</li>\n<li>Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers&#39; overall success with the product</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Exposure to any of the following programming languages: Python, Go, C#, Node.js, PowerShell</li>\n<li>Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing</li>\n<li>Exceptional organizational skills</li>\n<li>Understanding of Object-Oriented Programming concepts</li>\n<li>Excellent communication skills</li>\n<li>Proficiency in the entire G-Suite and ability to perform data analysis tasks</li>\n<li>Curiosity about complex systems and a natural problem-solving ability</li>\n</ul>\n<p>Benefits:</p>\n<p>Helpshift embraces diversity and is an equal opportunity workplace.</p>","enriched_at":1777036091482},{"id":"job_795233ce-364","title":"DevSecOps Engineer","source_url":"https://apply.workable.com/j/8F3852B6EE","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Engineering","description":"<p>We are seeking a skilled DevSecOps Engineer to join our team. As a DevSecOps Engineer, you will design, implement, and monitor enterprise-grade secure fault-tolerant infrastructure. You will work closely with cross-functional teams to ensure organizational best practices are followed and assist in creating practical demonstrations of proposed solutions.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Designing and implementing secure fault-tolerant infrastructure</li>\n<li>Working with cross-functional teams to ensure organizational best practices are followed</li>\n<li>Creating practical demonstrations of proposed solutions</li>\n<li>Integrating newly developed and existing applications into private, public, and hybrid cloud environments</li>\n<li>Automating deployment pipelines in a scalable, secure, and reliable manner</li>\n<li>Implementing and integrating security in our CI/CD pipelines using tools like SonarQube</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in a similar role</li>\n<li>Experience with automation/configuration management tools like Jenkins, Terraform, or Ansible</li>\n<li>Experience in Kubernetes and source code management tools like Git, Bitbucket, or SVN</li>\n<li>Understanding of self-healing/immutable microservice-based architectures, cloud platforms, clustering models, and networking technologies</li>\n<li>Good knowledge of AWS cloud and securing AWS infrastructure</li>\n<li>Great interpersonal and communication skills</li>\n</ul>\n<p>If you are a self-starter who can work well in a fast-paced, dynamic environment with minimal supervision, we encourage you to apply.</p>","enriched_at":1777036011859},{"id":"job_46bea292-136","title":"Software Engineering II - Developer Productivity","source_url":"https://apply.workable.com/j/C18365A106","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re looking for a Software Engineer – Developer Productivity to help improve the productivity of the entire engineering team. You will be responsible for everything from our build and testing automation, to the packaging and release of the final product. You will identify and provide tools to allow engineers to locate bottlenecks across their SDLC and help them remove friction points. You will evaluate our build systems and expand our deployment automation to meet growing needs. Working with Jenkins, Containerisation, Custom Tooling in Clojure, Python, and Ansible workflows, observability, you will influence the solution and business strategy, and tooling necessary to transform.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.</li>\n<li>Integrate security into the release workflow and ensure that all CI-CD tools are compliant from security perspective</li>\n<li>Understand developer workflows and Build Systems to improve build times</li>\n<li>Partner with other engineering teams and develop scalable tools and infrastructure to develop, test, debug and release software quickly</li>\n<li>Design, develop and deliver distributed engineering build tools and platforms for a variety of codebase languages</li>\n<li>Help maintain the backend infrastructure that supports our Dev test environments</li>\n<li>Develop and improve instrumentation for monitoring and logging the health and availability of services</li>\n<li>Follow best practices for development</li>\n<li>Participate in code and system design reviews</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of software development experience.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Knowledge of implementing security in CI/CD pipelines</li>\n<li>Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.</li>\n<li>Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.</li>\n<li>Experience with IaaC tools like Ansible, Puppet, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n</ul>\n<p>Good to have:</p>\n<ul>\n<li>You’re familiar with building and writing in one of the following languages: Python, Shell, Java, Clojure</li>\n<li>You’re familiar with either of IntelliJ, VSCode, Emacs IDE and can help developers with their IDEs</li>\n<li>Familiar with the Challenges of Testing</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks.</li>\n<li>Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive</li>\n<li>Drive task to the finish line with high quality and on time</li>\n<li>Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective</li>\n</ul>","enriched_at":1777036003591},{"id":"job_3335e005-31a","title":"Senior Cloud Engineer","source_url":"https://apply.workable.com/j/5C2241AE6D","location":"San Francisco","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We&#39;re looking for a Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for owning Helpshift&#39;s production services, ensuring complete monitoring coverage, troubleshooting and fixing production issues. You will also design and maintain scalable GCP infrastructure using Terraform, build deployment pipelines for AI agents, manage vector databases, and implement &#39;Security-by-Design&#39; principles.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Infrastructure Ownership: Ensure complete monitoring coverage, troubleshoot and fix production issues.</li>\n<li>Infrastructure as Code (IaC): Design and maintain scalable GCP infrastructure using Terraform.</li>\n<li>AI Orchestration &amp; LLMOps: Build deployment pipelines for AI agents, managing vector databases (e.g., Vertex AI Search, Pinecone, Weaviate, ElasticSearch) and model endpoints.</li>\n<li>Security (DevSecOps): Implement &#39;Security-by-Design,&#39; including IAM least-privilege access, secret management (Secret Manager), and automated vulnerability scanning for AI workloads.</li>\n<li>CI/CD Excellence: Architect high-velocity pipelines for both traditional microservices and AI model prompts/configurations.</li>\n<li>Observability: Set up comprehensive monitoring for system health and LLM-specific metrics (latency, token usage, and cost).</li>\n<li>Cloud Governance: Optimise GCP costs and manage resource quotas, especially for GPU/TPU-intensive AI tasks.</li>\n<li>Cross Cloud Deployment: Establish &amp; Optimise the connectivity among apps deployed in different cloud environments (AWS &lt; GCP)</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Relevant experience of 6+ years and above</li>\n<li>Expert-level Google Cloud Platform (GCP) administration skills: GKE, Cloud Run, Vertex AI, GCS, NEG etc</li>\n<li>Experience deploying Vector Databases (Pinecone, Weaviate, ElasticSearch or Vertex Search) and managing API rate limits/throttling for LLM providers.</li>\n<li>Setting up Cloud Monitoring/Logging specifically for AI metrics: token consumption, inference latency, and model error rates.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu)</li>\n<li>Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Proficiency in Python and Bash</li>\n<li>Experience in designing and building solutions that are highly scalable, fault tolerant and cost-effective</li>\n<li>Experience with IaaC tools like Ansible, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach a resolution for issues</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n<li>Quick learner and good mentor for junior team members</li>\n</ul>","enriched_at":1777035990939},{"id":"job_03233669-78e","title":"DevOps Engineer II","source_url":"https://apply.workable.com/j/8CC248A4B7","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"Job Title: DevOps Engineer II\n\nYou will be part of the DevOps team at Helpshift, responsible for creating, maintaining, scaling, and securing infrastructure used by many teams for critical workloads. The team works in various areas, including production and development infrastructure provisioning and maintenance, database infrastructure, automations, core infrastructure, security and compliance, and engineering processes.\n\nResponsibilities:\n\n- Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.\n- Own Helpshift production services and ensure complete monitoring coverage, troubleshoot, and fix production issues.\n- Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis).\n- Collaborate with development and operations teams to integrate security practices into the software development lifecycle.\n- Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.\n- Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.\n- Monitor and respond to production incidents, including investigation, containment, and remediation activities.\n- Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.\n\nRequirements:\n\n- Relevant experience of 5+ years and above.\n- In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).\n- Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.\n- Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.\n- Experience in designing and building solutions that are highly scalable, fault-tolerant, and cost-effective.\n- Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.\n- Experience with IaaC tools like Ansible, Puppet, and Terraform.\n- Experience with cloud computing platforms like Amazon AWS, Google Cloud Platform, and Heroku.\n- Experience with managing NoSQL and RDBMS.\n- Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop).\n- Good programming skills with a focus on scripting (Python, Shell, Perl).\n- Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues.\n- Have an automation mindset and the ability to reason and work with complex systems.\n- Excellent communication and documentation skills.\n- Quick learner and good mentor for junior team members.\n\nBenefits:\n\n- Hybrid setup\n- Worker's insurance\n- Paid Time Offs\n- Other employee benefits to be discussed by our Talent Acquisition team in India.","enriched_at":1773053829414},{"id":"job_a34639e8-0bf","title":"Senior Product Designer","source_url":"https://apply.workable.com/j/B9358AD636","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Design","description":"About the role\n\nHelpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.\n\nResponsibilities\n\n- Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.\n- Translate business and product goals into clear, actionable design direction and thoughtful user experiences.\n- Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.\n- Lead problem framing, ideation, and concept development to simplify complex workflows.\n- Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.\n- Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.\n- Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.\n\nRequirements\n\n- 5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)\n- A strong portfolio showcasing end-to-end design process and clear problem solving is a must.\n- Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.\n- Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.\n- Strong mastery of design tools, especially Figma.\n- Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.\n- Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).\n\nPreferred Qualifications\n\n- Experience designing AI-powered, conversational, or agent-based interfaces.\n- Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.\n- Background in SaaS, customer support, or workflow-driven products.\n- Familiarity with analytics platforms and using data to shape product decisions.\n- Experience contributing to or building design systems.\n- Understanding of design patterns across web and mobile platforms.\n- Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)\n\nWhat You’ll Bring\n\n- A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.\n- Passion for simplifying complex, technical, or heavily workflow-driven experiences.\n- Ability to thrive in ambiguity and drive clarity for others.\n- High collaboration quotient and openness to learning from peers.\n- A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.\n- A growth mindset and continuous desire to up-level the quality of your work.\n\nTechnical & Executional Skills\n\n- Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies\n- Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking\n\nLeadership & People Management Skills\n\n- Ability to mentor junior team members and form a cohesive delivery and learning environment.\n- Lead and handle multiple projects simultaneously and ensure successful delivery.\n- Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.\n- Handle conflicts, expectations and quality of deliverables of team members.\n\nInterpersonal Skills\n\n- Positive attitude, proactive and helpful\n- Strong team player\n- Ability to motivate others\n- Problem solver (not just good at pointing them out) and negotiator\n- Strong listening and communication skills\n- Solid organizational skills and attention to detail\n\nBenefits\n\n- Hybrid setup\n- Worker's insurance\n- Paid Time Offs\n- Other employee benefits to be discussed by our Talent Acquisition team in India.","enriched_at":1773053821753},{"id":"job_353075cd-1a3","title":"Software Engineer II - Backend","source_url":"https://apply.workable.com/j/6AE65D7D7E","location":"Pune, Maharashtra, India","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"At Helpshift, we're looking for a skilled Software Engineer II to join our team. As a Software Engineer II, you will be responsible for designing and building scalable and resilient systems for our chatbot conversation engine and issue routing system. You will work closely with our clients as an extension of their team, using your expertise to bring their stories to life.\n\nWe have 5 Leadership Principles that guide us in our goals:\n\n* The Power of Partnerships: We collaborate with our clients to bring their stories to life.\n* One Keywords: We combine the strength of a global platform with the agility of local studios.\n* Raise the Game: We use technology and innovation to help our clients and the industry thrive.\n* Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community.\n* Trust through Transparency: We pursue open and honest relationships with our people, clients, and communities.\n\nResponsibilities:\n\n* Design and build scalable and resilient systems for our chatbot conversation engine and issue routing system.\n* Work on a chatbot conversation engine scaling to millions of conversations per day.\n* Design and build workflows for automatically routing issues based on events.\n* Design and implement APIs for features to be consumed internally in the agent dashboard as well as external facing APIs to enable integrations.\n* Collaborate with our clients as an extension of their team.\n\nRequirements:\n\n* 4+ years of medium/large scale server-side software development experience.\n* Excellent verbal and written communication skills.\n* Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.\n* Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).\n* Comfortable using CLI tools for achieving day-to-day tasks.\n* Experience in writing Unit, Functional & Regression tests.\n* Knowledge of generative testing is preferred.\n* Bachelor's Degree in Computer Science (or equivalent).\n\nPreferred skills:\n\n* Experience in working with a distributed version control tool (we use Git).\n* Knowledge of functional programming (we use Clojure).\n* Knowledge of the JVM.\n* Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale.\n* Experience with benchmarking systems for performance, failure detection.\n\nBenefits:\n\n* Hybrid setup\n* Worker's insurance\n* Paid Time Offs\n* Other employee benefits to be discussed by our Talent Acquisition team in India\n\nHelpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.","enriched_at":1773053820354},{"id":"job_0f860802-5db","title":"Technical Account Manager","source_url":"https://apply.workable.com/j/B872093020","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We are seeking a Technical Account Manager to join our team and work with our most strategic and high-value accounts. As a Technical Account Manager, you will be responsible for retaining key accounts and managing a team of Customer Success Managers located worldwide. This role requires building strong relationships with internal and external stakeholders, transforming customers into long-term champions, and developing a product adoption strategy for their team. You will provide best practices in activation and optimization while delivering an impeccable customer experience throughout the process.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Establish strong relationships with senior executives and professional users, not only with Helpshift clients but also with internal teams from Account Management, Sales, Marketing, Operations, Product, and Engineering.</li>\n<li>Manage a team of Customer Success Managers in the US, EMEA, and APAC regions, serving our enterprise, SMB, and mid-market clients worldwide, ensuring overall health and satisfaction of clients in your portfolio.</li>\n<li>Collaborate with the Integration Team, Operations Team, and other relevant teams to manage all aspects of the standard and complete customer lifecycle.</li>\n<li>Design evolving business strategy manuals and identify opportunities to strengthen internal processes or increase customer satisfaction.</li>\n<li>Collaborate with Engineering and Product Teams to defend customer needs based on profitability analysis and integrate customer voice into the roadmap planning.</li>\n<li>Collaborate with Support and Engineering Teams to manage and mitigate escalations and plan major releases.</li>\n<li>Collaborate with internal teams, including Account Managers and Operations Teams, to create a strategy and manage major lifecycle events such as renewals, growth, roadmap planning, and beta launches, to support product adoption and business objectives.</li>\n<li>In addition to managing commercial evaluations, you will lead and work with Account Managers and/or Operations Teams to help clients define essential goals or key performance indicators that will help them achieve their objectives, promote feature adoption, ensure retention, and drive growth opportunities.</li>\n<li>You will be the Helpshift product expert from a professional user perspective and become a trusted strategic advisor for each client you engage with.</li>\n<li>Assist clients with questions in all product domains and use your technical knowledge of the Helpshift platform to inform clients of best practices in configuration and software development kit (SDK) integration.</li>\n<li>Respond to client requests within 12-24 hours (by priority level) and, as needed, high-priority client requests during the day, evening, and weekend, as required.</li>\n</ul>\n<p><strong>About You:</strong></p>\n<ul>\n<li>You are a highly performing leader with over five years of experience managing a global team focused on customer engagement.</li>\n<li>You have over ten years of experience, with a minimum of three years of work with large enterprises or high-value clients in a strategic role.</li>\n<li>Experience in account management or customer success.</li>\n<li>You are comfortable discussing technical concepts and possible solutions that interest the client.</li>\n<li>Willingness to travel up to 25% of the time for strategic engagements with clients.</li>\n<li>Attention to detail and ability to resolve complex and interdependent problems.</li>\n<li>Data-driven and exploit data to formulate strategic recommendations.</li>\n<li>You adapt quickly and thrive in a dynamic, growing environment with a focus on deadlines, where flexibility and teamwork are essential.</li>\n<li>You are comfortable working in multiple time zones and the dynamic nature of changing priorities on a daily basis.</li>\n</ul>\n<p><strong>Our Recruitment Process:</strong></p>\n<ul>\n<li>You send us your application including your CV.</li>\n<li>After reviewing your application, we invite you to an online interview via MS Teams with one of our recruitment specialists. This is an ideal opportunity to discuss questions and get to know each other better. For some projects, there may be a second interview with a team lead or operations manager.</li>\n<li>At the end of our process, we hope you will receive an offer and become a new member among our colleagues. Our recruitment process is entirely online and remote. We consider each application and evaluate each person individually. Our recruitment team will contact you again as soon as they can inform you of the status of your application. If you would like to join our team, we encourage you to apply. That&#39;s all from us. Now, the ball is in your court! Proficiency in English (communication with clients and global team members), written and spoken.</li>\n</ul>","enriched_at":1773053812764},{"id":"job_61b05450-fca","title":"Software Engineer II","source_url":"https://apply.workable.com/j/2A84E2DC6C","location":"Pune, Maharashtra, India","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"We are looking for an ambitious, experienced, driven and solution orientated individual to join our product and platform development team. As a Software Engineer II, you will be responsible for designing and developing product features that can scale to 100K+ RPS, taking ownership of product features and ensuring their quality, writing clean code with proper test coverage, and mentoring junior members of the team.\n\nResponsibilities\n---------------\n\n* Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS\n* Take ownership of the product features and be responsible for its quality\n* Write clean code with proper test coverage\n* Review others' code and ensure that it is up to organization standards\n* Mentor junior members of the team\n* Build reusable modules and libraries for future use\n* Optimize application for maximum speed and scalability\n* Participate in the hiring process\n* Keep calm and learn every day\n\nRequirements\n------------\n\n* 4+ years of medium to large scale server-side software development experience\n* Strong working knowledge of a backend programming language like Clojure and Java in production\n* Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms\n* Knowledge of system design and architecture\n* Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale\n* Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux)\n* Comfortable using CLI tools for achieving day-to-day tasks\n* Experience in writing unit and integration tests\n* Excellent problem-solving skills and a proactive approach to issue resolution\n* Excellent verbal and written communication skills\n* Bachelor’s degree in Computer Science (or equivalent)\n\nNice to have\n------------\n\n* Knowledge of frontend development and tools, especially JavaScript and React\n* Knowledge of functional programming is a plus (we use Clojure)\n* Experience with benchmarking systems for performance, and failure detection\n\nBenefits\n--------\n\n* Hybrid setup\n* Worker's insurance\n* Paid Time Offs\n* Other employee benefits to be discussed by our Talent Acquisition team in India","enriched_at":1773053809060}],"category_normalised":[{"category":"engineering","count":21},{"category":"design","count":2},{"category":"it","count":1}],"velocity":{"weeks":[{"week_start":"2026-03-02","count":19},{"week_start":"2026-04-20","count":4},{"week_start":"2026-04-27","count":1}],"trend":"stable","wow_pct":-75},"momentum":{"recent_14d":5,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":24,"industry_total":24,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.243,"skill_weighted_score":0.293,"top_exposed_titles":[{"title":"Senior Technical Project Manager","count":2,"score":0.156}],"top_exposed_skills":[{"skill":"React","count":3,"score":0.346},{"skill":"Java","count":8,"score":0.29},{"skill":"UNIX-like Operating Systems","count":4,"score":0.288},{"skill":"Networking Protocols","count":3,"score":0.288},{"skill":"Security Architectures","count":3,"score":0.288},{"skill":"Containerisation Technologies","count":4,"score":0.288},{"skill":"Cloud Computing Platforms","count":4,"score":0.288},{"skill":"IaaC Tools","count":3,"score":0.288},{"skill":"CLI Tools","count":4,"score":0.288},{"skill":"Posix Compliant Operating Systems","count":4,"score":0.288}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"India","count":18,"share_pct":90},{"region":"APAC","count":1,"share_pct":5},{"region":"United States","count":1,"share_pct":5}],"emerging":[],"shrinking":[{"region":"India","recent_30d":4,"prior_30d":14,"growth_pct":-71}]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":25}}}}