We're looking for a Senior Manager, Customer Experience & Solutions to lead our organisation in-region. This leader will oversee Solutions Consulting, Customer Onboarding, Customer Enablement, and Technical Account Management,owning the end-to-end technical and value experience for Figma's customers, from pre-sales through long-term adoption and success.
\nThe ideal candidate brings a strong pre-sales background, paired with experience leading post-sales teams and scaling customer-facing functions in high-growth SaaS environments. This role is based in Japan and requires business-level Japanese and English proficiency.
\nKey responsibilities include:
\nRecruiting, developing, and retaining a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management , cultivating a culture of customer-centricity and operational excellence Partnering with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue Executing the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization Helping define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs Serving as an executive sponsor for Figma's most strategic customer relationships in Japan, engaging at the C-suite and VP level to unblock challenges and support growth Bringing the voice of Japan's customers into Figma's global product and go-to-market strategy, partnering cross-functionally with Product, Engineering, and GTM leadership Tracking the KPIs that connect team activity to business outcomes and using them to drive continuous improvement
","enriched_at":1777118709294},{"id":"job_3b562f89-0cf","title":"Business Systems Analyst","source_url":"https://job-boards.greenhouse.io/figma/jobs/5980306004","location":"San Francisco, CA • New York, NY • United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"We're growing our team of passionate creatives and builders on a mission to make design accessible to all. Our platform helps teams bring ideas to life,whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
\nAs a member of our Product Support Operations & Strategy team, the Business Systems Analyst will be responsible for owning and evolving the systems that power our support organization. This role is ideal for someone with deep Zendesk administration expertise who also brings strong systems thinking across workflows, routing, integrations, governance, and operational scale.
\nYou will help ensure our support systems are stable, well-designed, and adaptable, while partnering across teams to implement changes that improve both customer and specialist experience.
\nResponsibilities:
\nWe'd love to hear from you if you have:
\nWhile not required, it’s an added plus if you also have:
\nAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
\nPay Transparency Disclosure
\nIf based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
\nFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
\nAnnual Base Salary Range: $105,000-$245,000 USD
","enriched_at":1777118698861},{"id":"job_d34e24c9-5ec","title":"People Partner, Japan & APAC (Singapore)","source_url":"https://job-boards.greenhouse.io/figma/jobs/5978282004","location":"Singapore","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"HR","description":"We are seeking a People Partner to join our team in Singapore. As a People Partner, you will serve as the dedicated People Partner for Figma's Japan & APAC region, working closely with leaders across the regions in Singapore, Japan, India, and Australia. You will help the organisation scale effectively by strengthening leadership capability, shaping organisational design, and aligning talent strategy to business priorities. You will also collaborate closely with cross-functional partners across the People Team, including functional People Partners, Compensation, Recruiting, Learning & Development, BEI, and People Relations, to drive high-impact initiatives that support the business.
\nKey responsibilities include: Acting as the primary People Partner presence for Japan & APAC, providing local context and understanding, and regional business understanding to partnerships. Working closely with functional People Partners to support the continued scaling of the teams in region by evolving team structures, roles, and operating models in line with business growth. Coaching senior leaders to strengthen leadership capability, team effectiveness, and performance in a high-growth, target-driven environment. Identifying and addressing organisational friction points by improving cross-functional alignment and operational clarity across teams. Embedding as a key partner across cross-functional stakeholders, including functional People Partners, Compensation, Recruiting, Learning & Development, BEI, and People Relations, to drive and deliver high-impact people initiatives. Leveraging data, organisational insights, and employee feedback to proactively inform decisions and drive measurable improvements in team health, effectiveness, and performance. Developing and driving a Japan & APAC people strategy that reflects both the region's stage of growth and its commercial priorities. Exploring and embedding AI tools and approaches that extend your reach and impact across the region.
\nRequirements include: 8+ years of HR/People experience, including significant experience as an HR Business Partner supporting senior leaders in a high-growth company. Multi-jurisdiction APAC experience. Practical working knowledge of employment law, cultural norms, and people practices across multiple jurisdictions. Generalist capability, demonstrated experience spanning Employee Relations & Operations, as well as strategic business partnering. Experience partnering with GTM or revenue organisations (Sales, Marketing, and/or Product Support), with an understanding of go-to-market dynamics. Strong understanding of cultural nuance and the ability to adapt your approach across the diverse markets of Japan & APAC. Demonstrated ability to influence senior leaders and drive alignment in fast-paced, ambiguous environments, including when operating remotely from CoEs.
\nPreferred qualifications include: Experience in high-growth SaaS or product-led companies. Fluency in Japanese.
\nAt Figma, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product, and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
","enriched_at":1777032743682},{"id":"job_545d647b-af1","title":"Manager, Customer Enablement","source_url":"https://job-boards.greenhouse.io/figma/jobs/5971712004","location":"San Francisco, CA • New York, NY • United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Sales","description":"We're seeking an experienced leader to help scale our Customer Experience Management (CEM) function in AMER. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. Your goal will be to shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma's Customer Experience organization.
\nKey responsibilities include:
\nWe'd love to hear from you if you have:
\nWhile not required, it's an added plus if you also have:
\nAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
","enriched_at":1777032706413},{"id":"job_3520bd63-2ff","title":"Inside Sales Representative - Early Career (2026)","source_url":"https://job-boards.greenhouse.io/figma/jobs/5977327004","location":"San Francisco, CA • New York, NY","job_type":"full-time","experience_level":"entry","work_arrangement":"hybrid","category":"Sales","description":"We're growing our team of passionate creatives and builders on a mission to make design accessible to all. Our platform helps teams bring ideas to life,whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
\nAs an Inside Sales Representative, you'll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You'll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You'll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales.
\nThis is a full-time role that can be held from our New York City hub or San Francisco hub. We'd love to hear from you if you have a desire to build a career in Sales, strong technical aptitude, collaboration across multiple teams, inherent curiosity, and a commitment to ongoing learning.
","enriched_at":1777032690061},{"id":"job_31864b09-fac","title":"Enterprise Support Specialist, Japanese Speaking (Tokyo, Japan)","source_url":"https://job-boards.greenhouse.io/figma/jobs/5978411004","location":"Tokyo, Japan","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Engineering","description":"We're looking for a technical support expert to join our Product Support team in Tokyo. As an Enterprise Specialist, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience. This team is responsible for supporting Figma's most strategic customers, ensuring high-quality, reliable, and efficient support across complex use cases.
\nYour main responsibilities will include:
\nDeveloping expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interacting with Figma customers daily via email, taking ownership over cases from start to resolution Partnering closely with Sales teams to guide large scale organisations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operating as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Acting as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engaging in pilot programs and experimentation to identify efficient approaches for delivering fast and personalised interactions to meet performance expectations and customer commitments Recommending foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale
\nWe'd love to hear from you if you have:
\n3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organisations Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross-functional alignment, prioritisation, and timely resolutions
\nWhile not required, it's an added plus if you also have:
\nSkilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)
\nAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
","enriched_at":1777032678291},{"id":"job_56c7c52f-0e9","title":"Data Scientist, Core Data - PhD (2026)","source_url":"https://job-boards.greenhouse.io/figma/jobs/5976930004","location":"New York, NY • United States; San Francisco, CA • New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"We're looking for a research-minded Data Scientist to join the Core Data team. This team is a group of analytics professionals and Engineers building the foundational platforms for data science at Figma. We build the experimentation, analytics, and AI tooling that every product team relies on to make confident, data-driven decisions, partnering closely with Data Infra, ML, and Applied Science to evolve our platforms and embed AI into the daily workflows of data scientists across the company.
\nThis role is for someone who thrives at the intersection of rigorous research and real-world impact. You'll bring PhD-level depth to problems that matter. This includes advancing our experimentation platform and developing machine learning-based analytical systems. You will also help craft how we measure AI-powered features through causal inference and statistical modeling.
\nResponsibilities:
\nRequirements:
\nPreferred Qualifications:
\nAs a Customer Enablement Manager at Figma, you will work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
\nIn this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.
\nYour ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
\nIf you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
","enriched_at":1777032651031},{"id":"job_746e6202-6b5","title":"Technical & Competitive Sales Solutions Manager","source_url":"https://job-boards.greenhouse.io/figma/jobs/5970215004","location":"San Francisco, CA • New York, NY • United States","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Sales","description":"We're looking for a Technical & Competitive Sales Solutions Manager to shape how Figma positions our cross-product technical solutions and differentiates from both established and emerging competitors across priority segments and markets. This role will define our technical narrative and solutions, and translate competitive insights into clear and differentiated positioning.
\nThe ideal candidate combines analytical rigor with exceptional storytelling and a strong understanding of enterprise sales motions. This is a high-visibility opportunity to build something new – you'll elevate Figma's technical and competitive capabilities, and strengthen our overall sales strategy in an increasingly dynamic market.
\nResponsibilities:
\nRequirements:
\nPreferred Qualifications:
\nWe are looking for a Strategic Sourcing Manager to support our growing purchasing needs. This role will be responsible for managing all purchasing needs for assigned departments, working with department managers and Strategic Finance to anticipate, plan and forecast purchasing needs, and developing accurate scopes of work. The successful candidate will have 8+ years of relevant experience in technology-focused procurement or supplier management, demonstrated experience in procurement, contracting and negotiating with executives from suppliers, and strong customer service aptitude and collaboration-focused mindset.
\nThe role will involve leading all supplier engagement processes, including conducting vendor due diligence, competitive bids and negotiations, and developing award scenarios including cost models to support negotiations, decision-making and cost forecasting. The Strategic Sourcing Manager will also oversee all purchasing activities, manage the deal pipeline, and support the execution of spend management projects that accomplish key objectives.
\nFigma offers a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
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