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\"Cresta Alta\" documents a changing planet The Inquirer and 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Manager","source_url":"https://job-boards.greenhouse.io/cresta/jobs/5197508008","location":"New York, United, States (Hybrid); San Francisco, United, States (Hybrid); United States (Remote)","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Marketing","description":"<p>We are looking for an exceptional Growth Content Manager to build and scale Cresta&#39;s organic growth engine across SEO, AEO (AI Engine Optimization), and AI-scaled content initiatives.</p>\n<p>In this highly visible role, you will own the strategy and execution of scalable content programs that drive organic discovery, engagement, and pipeline across both traditional search engines and emerging AI-driven search experiences.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own the vision, strategy, and management of Cresta&#39;s organic growth engine across SEO and AEO</li>\n<li>Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities</li>\n<li>Develop scalable, derivative content frameworks that can be reused across channels and campaigns</li>\n<li>Own and drive progress against a number of high-priority website content initiatives</li>\n<li>Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers</li>\n<li>Optimize content for both traditional search engines and AI answer engines</li>\n<li>Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance</li>\n<li>Deliver regular reporting and insights on content performance and growth opportunities</li>\n<li>Improve and scale the use of AI tools in content workflows, including building templates and internal systems</li>\n<li>Experiment with new content formats, including interactive experiences and rapid prototyping</li>\n<li>Collaborate cross-functionally with product marketing, demand generation, and sales</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company</li>\n<li>Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact</li>\n<li>Strong understanding of SEO fundamentals and content strategy</li>\n<li>Excellent writing and messaging skills, with the ability to simplify complex technical concepts</li>\n<li>Highly data-driven, with experience in performance analysis and reporting</li>\n<li>Strong cross-functional collaboration skills</li>\n<li>Ability to operate in ambiguous environments and build from early-stage foundations</li>\n<li>Coachable, resilient, and highly motivated to drive outcomes</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience in contact center technology or customer experience software</li>\n<li>Experience in hypergrowth startups or scale-up environments</li>\n<li>Background experience in product marketing or solutions marketing</li>\n</ul>","enriched_at":1777043982354},{"id":"job_829af650-6fe","title":"Director, Product Marketing - International (EMEA & APAC)","source_url":"https://job-boards.greenhouse.io/cresta/jobs/5193932008","location":"United Kingdom (Remote)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Marketing","description":"<p>We are seeking an exceptional Director of Product Marketing, International (EMEA &amp; APAC) to lead regional go-to-market strategy, narrative, and field alignment across our international markets.</p>\n<p>This role will serve as the connective tissue between global product marketing and regional go-to-market teams, ensuring Cresta&#39;s platform is positioned, evangelized, and activated in ways that resonate with local buyers, markets, and competitive dynamics.</p>\n<p>In this highly strategic and cross-functional role, you will act as both the voice of the region and the voice of the platform, translating global strategy into regionally relevant narratives while bringing market insights back to shape positioning, campaigns, and product direction.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own regional positioning and narrative for EMEA and APAC, adapting Cresta&#39;s global platform story into clear, compelling, and locally resonant messaging</li>\n</ul>\n<ul>\n<li>Serve as the primary product marketing partner to regional Sales, Marketing, and Customer Success leaders</li>\n</ul>\n<ul>\n<li>Bring new international capabilities (e.g., language support, regional features) to market, ensuring the field is equipped with clear positioning, messaging, and supporting collateral</li>\n</ul>\n<ul>\n<li>Act as a regional evangelist for Cresta&#39;s platform in customer meetings, events, and executive engagements</li>\n</ul>\n<ul>\n<li>Partner with global product marketing to refine positioning, messaging, and launches based on regional insights</li>\n</ul>\n<ul>\n<li>Partner with global customer marketing to secure case studies, customer advocacy and CAB participation amongst the International Cresta customer community</li>\n</ul>\n<ul>\n<li>Partner with global marketing on regional research-driven content production</li>\n</ul>\n<ul>\n<li>Enable field teams with narratives, content, and competitive intelligence to drive pipeline growth</li>\n</ul>\n<ul>\n<li>Collaborate with demand generation and regional marketing to align campaigns with market nuances</li>\n</ul>\n<ul>\n<li>Develop scalable regional enablement frameworks for sales and customer-facing teams</li>\n</ul>\n<ul>\n<li>Analyze regional performance across pipeline, conversion, and win/loss to improve go-to-market effectiveness</li>\n</ul>\n<ul>\n<li>Act as a bridge between global and regional teams to balance consistency and localization</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>8–10+ years of product marketing experience in Enterprise SaaS or AI-driven technology</li>\n</ul>\n<ul>\n<li>Experience supporting go-to-market strategy across EMEA and/or APAC</li>\n</ul>\n<ul>\n<li>Strong narrative-building and storytelling skills for complex platforms</li>\n</ul>\n<ul>\n<li>Proven ability to partner with sales and drive revenue impact</li>\n</ul>\n<ul>\n<li>Excellent communication and executive presentation skills</li>\n</ul>\n<ul>\n<li>Highly analytical and data-driven</li>\n</ul>\n<ul>\n<li>Strong cross-functional leadership skills</li>\n</ul>\n<ul>\n<li>High cultural awareness across international markets</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience in contact center or customer experience technology</li>\n</ul>\n<ul>\n<li>Familiarity with AI, large language models, or agentic systems</li>\n</ul>\n<ul>\n<li>Experience in high-growth or scale-up environments</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n</ul>\n<ul>\n<li>Flexible PTO to take the time you need, when you need it</li>\n</ul>\n<ul>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n</ul>\n<ul>\n<li>Retirement savings plan to help you plan for the future</li>\n</ul>\n<ul>\n<li>Remote work setup budget to help you create a productive home office</li>\n</ul>\n<ul>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n</ul>\n<ul>\n<li>In-office meal program and commuter benefits provided for onsite employees</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<p>Cresta&#39;s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.</p>\n<p>We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</p>\n<p>The posted base salary range represents what we expect to pay for this role in a given location.</p>\n<p>Final offers are shaped by factors like experience, skills, education, and geography.</p>\n<p>In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</p>\n<p>Salary Range: $140K-$170K GBP + Equity</p>","enriched_at":1777043956827},{"id":"job_d8bd5af3-5b3","title":"Enterprise Solutions Engineer","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4906900008","location":"United States (Remote)","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Engineering","description":"<p>As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. You will provide technical insights and solutioning to stakeholders both internal and external by understanding customers&#39; technical requirements. You will conduct product demos, manage technical validation activities, and ultimately help develop the business case for the prospect during the sales cycle.</p>\n<p>Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect&#39;s situation and the challenges that they are experiencing Lead discovery calls with prospective customers &amp; internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field</p>\n<p>Qualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles</p>\n<p>Perks &amp; Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees</p>","enriched_at":1776527906642},{"id":"job_f1944ab2-d21","title":"Enterprise Account Executive, EMEA","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4981775008","location":"United Kingdom (Remote)","job_type":"full-time","experience_level":"executive","work_arrangement":"remote","category":"Sales","description":"<p>As a founding Enterprise Account Executive, you will focus on some of the largest F1000 companies in EMEA, working on big strategic deals that will change the trajectory of the company.</p>\n<p>You&#39;ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting-edge AI technology.</p>\n<p>As an early member of the team at a growing startup, you&#39;ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK.</p>\n<p>This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own the sales experience while building and managing relationships with key decision-makers and executives</li>\n</ul>\n<ul>\n<li>Run complex sales cycles from initial contact to close</li>\n</ul>\n<ul>\n<li>Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts</li>\n</ul>\n<ul>\n<li>Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers&#39; needs</li>\n</ul>\n<ul>\n<li>Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience</li>\n</ul>\n<ul>\n<li>Own and hit your number</li>\n</ul>\n<p>Qualifications:</p>\n<p>We Value:</p>\n<ul>\n<li>5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time</li>\n</ul>\n<ul>\n<li>Experience negotiating, structuring and executing complex enterprise-level agreements</li>\n</ul>\n<ul>\n<li>Prior experience leading cross-functional teams through large deal close processes</li>\n</ul>\n<ul>\n<li>Ability to articulate contractual, technical, and financial value points to customers, including C-level executives</li>\n</ul>\n<ul>\n<li>Excellent communication and presentation skills with experience presenting to C-level executives</li>\n</ul>\n<ul>\n<li>Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n</ul>\n<ul>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n</ul>\n<ul>\n<li>Remote work setup budget to help you create a productive home office</li>\n</ul>\n<ul>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n</ul>\n<ul>\n<li>20 days of vacation time to promote a healthy work-life blend</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<p>Cresta&#39;s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.</p>","enriched_at":1776527890970},{"id":"job_675c7117-57f","title":"Strategic Solutions Engineer, East","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4985070008","location":"United States (Remote)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you&#39;ll serve as both a business consultant and technical expert,guiding prospective customers through the discovery, design, and validation of Cresta&#39;s AI-powered solutions.</p>\n<p>You&#39;ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.</li>\n<li>Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.</li>\n<li>Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.</li>\n<li>Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.</li>\n<li>Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.</li>\n<li>Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.</li>\n<li>Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).</li>\n<li>Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.</li>\n<li>Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.</li>\n<li>Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.</li>\n<li>Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.</li>\n<li>Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).</li>\n<li>Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.</li>\n<li>Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.</li>\n<li>Ability to design and communicate complex solutions clearly to both technical and business audiences.</li>\n<li>Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.</li>\n<li>Fast learner and self-starter who thrives in high-growth, high-collaboration environments.</li>\n<li>Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n<li>Flexible PTO to take the time you need, when you need it</li>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n<li>Retirement savings plan to help you plan for the future</li>\n<li>Remote work setup budget to help you create a productive home office</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n<li>In-office meal program and commuter benefits provided for onsite employees</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.</p>\n<p>Base Salary Range: $180,000–$205,000 + variable &amp; Offers Equity</p>","enriched_at":1776527874328},{"id":"job_17e16445-23f","title":"Deal Strategy & Operations Manager, East Coast","source_url":"https://job-boards.greenhouse.io/cresta/jobs/5154290008","location":"United States (Remote)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Sales","description":"<p>We are seeking a Deal Strategy &amp; Operations Manager on the East Coast to serve as a senior individual contributor and strategic partner on our Commercial Strategy &amp; Operations team. This role owns the strategy and execution of Cresta’s most complex, non-standard enterprise deals, acting as the quarterback from quote to close.</p>\n<p>Reporting to Lauren Jungers, Sr. Director of Commercial Strategy &amp; Operations, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.</p>\n<p>This is an individual contributor role (no direct people management).</p>\n<p><strong>Deal Strategy &amp; Execution</strong> Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience Own approval workflows and act as escalation owner from first quote through final signature Translate deal data, discount trends, and outcomes into actionable insights Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy Ensure deal structures align with revenue recognition principles and company financial goals</p>\n<p><strong>Process &amp; Systems Modernization</strong> Drive end-to-end improvements across the quote-to-cash lifecycle Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements Lead UAT and rollout of new deal processes and tooling Represent Deal Strategy &amp; Operations as a key stakeholder on high-priority cross-functional initiatives Standardize and document workflows to enable speed and scale</p>\n<p><strong>Enablement &amp; Advisory</strong> Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy Contribute to and maintain a self-service Deal Strategy Playbook</p>","enriched_at":1776527852437},{"id":"job_f3dc55ae-3f5","title":"AI Quality Assurance Intern","source_url":"https://job-boards.greenhouse.io/cresta/jobs/5047247008","location":"Toronto, Ontario","job_type":"internship","experience_level":"entry","work_arrangement":"onsite","category":"Engineering","description":"<p>We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.</p>\n<p>Unlike traditional QA, this work sits at the intersection of AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and light prompt testing and refinement.</p>\n<p>As an AI Quality Assurance Intern, you will:</p>\n<ul>\n<li>Execute structured test plans for AI Agent implementations</li>\n<li>Validate that intents, entities, and workflows trigger correctly</li>\n<li>Identify behavioral inconsistencies, misclassifications, or hallucinations</li>\n<li>Review and validate AI-generated suggestions, summaries, and classifications</li>\n<li>Provide actionable feedback to improve intent models and redaction/PII handling</li>\n<li>Run bias, redaction, and transcription accuracy checks</li>\n<li>Spot patterns or emerging issues across test sets</li>\n<li>Contribute ideas for improving internal QA processes and tools</li>\n</ul>\n<p>This is an excellent fit for students interested in AI/ML, NLP, or chatbots, product quality and user experience, linguistics, conversation analysis, or human–AI interaction, or exploring a career in AI evaluation, AI ops, or product QA.</p>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>$30-$50 per hour subject to taxes</li>\n<li>Lunch can be expensed (up to $25) while working in the office.</li>\n<li>PT0: 4 days</li>\n</ul>","enriched_at":1776527831391},{"id":"job_6639ec6c-3f8","title":"Strategic Solutions Engineer, West","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4983651008","location":"United States Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>As a Strategic Solutions Engineer, you&#39;ll be at the forefront of the AI transformation in customer experience. You&#39;ll partner with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta&#39;s AI-powered solutions.</p>\n<p>Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.</p>\n<p>Responsibilities: Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta&#39;s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta&#39;s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta&#39;s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta&#39;s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.</p>","enriched_at":1776527825876},{"id":"job_503b804f-80e","title":"Product Design Intern for AI and Human Agents Platform","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4476000008","location":"Toronto, Canada","job_type":"internship","experience_level":"entry","work_arrangement":"onsite","category":"Design","description":"<p>We are seeking a driven UX intern to help shape the future of Cresta&#39;s human + AI agents platform, which powers AI-powered business workflows and automations for contact center operators.</p>\n<p>As a product design intern at Cresta, you will be at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Generate novel UX ideas for Conversation Intelligence and AI Agents, considering the needs of various user personas.</li>\n<li>Analyze user and business challenges, propose feasible solutions, and collaborate with engineers to bring designs to life.</li>\n<li>Support user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform designs.</li>\n<li>Prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms.</li>\n<li>Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.</li>\n<li>Present and communicate concepts to supervisors and cross-functional teams.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Currently pursuing a Bachelor&#39;s Degree in Design, HCI, or a related field, with a strong academic track record.</li>\n<li>A strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projects.</li>\n<li>Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.</li>\n<li>Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research.</li>\n<li>Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>$30-$50 per hour subject to taxes.</li>\n<li>Lunch and Dinner can be expensed (up to $25 each) while working in the office.</li>\n</ul>","enriched_at":1776527794021},{"id":"job_28731bd7-1ee","title":"Machine Learning Engineering Intern","source_url":"https://job-boards.greenhouse.io/cresta/jobs/4123863008","location":"Toronto Canada","job_type":"internship","experience_level":"internship","work_arrangement":"onsite","category":"Engineering","description":"<p>We&#39;re on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.</p>\n<p>Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.</p>\n<p>Join us on this thrilling journey to revolutionize the workforce with AI.</p>\n<p>About the role:</p>\n<p>At Cresta, the Knowledge Assist (KA) team develops AI solutions for the contact center industry, focusing on improving agent productivity by providing access to the right knowledge at the right time.</p>\n<p>Our current projects:</p>\n<ul>\n<li>Generative Knowledge Assist (GenKA): Real-time, context-aware suggestions for contact center agents, integrating with multiple knowledge bases to streamline information retrieval, reduce agent effort, and ensure accurate responses.</li>\n</ul>\n<ul>\n<li>Knowledge Search (KS): A search experience tailored for contact center agents. Built on the GenKA stack, it aims to evolve into an enterprise search solution beyond contact centers.</li>\n</ul>\n<ul>\n<li>Retrieval-Augmented Generation (RAG): A critical project underpinning GenKA, KS, and VA, enabling efficient retrieval of relevant knowledge content and generating read-to-use agent responses grounded in knowledge.</li>\n</ul>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, develop, and deploy Cresta&#39;s KA solutions and proprietary models.</li>\n</ul>\n<ul>\n<li>Focus on practical AI challenges such as improving reasoning, and evaluation in real-world scenarios.</li>\n</ul>\n<ul>\n<li>Collaborate with cross-functional teams including front-end and back-end software engineers to integrate KA solutions into Cresta&#39;s customer solutions.</li>\n</ul>\n<ul>\n<li>Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.</li>\n</ul>\n<ul>\n<li>Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta&#39;s KA.</li>\n</ul>\n<ul>\n<li>Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.</li>\n</ul>\n<p>Qualifications We Value:</p>\n<ul>\n<li>Currently pursuing a Bachelor&#39;s or Master&#39;s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field.</li>\n</ul>\n<ul>\n<li>Proficiency in Python and familiarity with at least one deep learning framework (e.g., PyTorch, TensorFlow).</li>\n</ul>\n<ul>\n<li>Strong understanding of machine learning fundamentals and generative modeling.</li>\n</ul>\n<ul>\n<li>Ability to design and analyze experiments involving large-scale datasets.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>$45-$70 per hour subject to taxes</li>\n</ul>\n<ul>\n<li>Lunch can be expensed (up to $25) while working in the office.</li>\n</ul>\n<ul>\n<li>PTO: 4 days</li>\n</ul>","enriched_at":1776527773241}],"category_normalised":[{"category":"engineering","count":46},{"category":"marketing","count":10},{"category":"sales","count":6},{"category":"finance","count":3},{"category":"design","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":64},{"week_start":"2026-04-20","count":2}],"trend":"stable","wow_pct":-97},"momentum":{"recent_14d":2,"prior_14d":64,"growth_pct":-97,"classification":"decelerating"},"salary_vs_industry":{"company_median":175925,"industry_median":null,"percentile":null,"sample_size":2,"by_region":[],"transparency_pct":3,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":66,"industry_total":66,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.264,"skill_weighted_score":0.293,"top_exposed_titles":[{"title":"Staff Infrastructure Software Engineer (Kubernetes)","count":2,"score":0.288},{"title":"Senior Full Stack Engineer - Conversation Intelligence","count":2,"score":0.288}],"top_exposed_skills":[{"skill":"Customer Experience","count":3,"score":0.32},{"skill":"Distributed Systems","count":6,"score":0.317},{"skill":"Product Marketing","count":3,"score":0.296},{"skill":"React","count":4,"score":0.288},{"skill":"Python","count":10,"score":0.288},{"skill":"Go","count":10,"score":0.288},{"skill":"PostgreSQL","count":6,"score":0.288},{"skill":"ClickHouse","count":4,"score":0.288},{"skill":"Elasticsearch","count":4,"score":0.288},{"skill":"Microservices Architecture","count":4,"score":0.288}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":35,"share_pct":53},{"region":"Canada","count":17,"share_pct":25.8},{"region":"EU","count":8,"share_pct":12.1},{"region":"United Kingdom","count":5,"share_pct":7.6},{"region":"India","count":1,"share_pct":1.5}],"emerging":[{"region":"United States","recent_30d":35,"prior_30d":0,"growth_pct":100},{"region":"Canada","recent_30d":17,"prior_30d":0,"growth_pct":100},{"region":"EU","recent_30d":8,"prior_30d":0,"growth_pct":100},{"region":"United Kingdom","recent_30d":5,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":8,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Director, Product Marketing - International (EMEA & APAC)","location":"United Kingdom (Remote)","posted_at":"2026-04-24"},{"title":"Strategic Sales Director, West","location":"United States, Remote","posted_at":"2026-04-18"},{"title":"Director, Enterprise Sales, West","location":"United States, Remote","posted_at":"2026-04-18"},{"title":"VP of Partnerships, EMEA","location":"United Kingdom (Remote)","posted_at":"2026-04-18"},{"title":"Director of Partner Marketing","location":"San Francisco, CA, New York, New York, Remote","posted_at":"2026-04-18"}]},"posting_dynamics":{"median_days_open":11,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":8}}}}