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As a Claims Representative, you will play a critical role in adjudicating international medical, dental, and vision claims in accordance with policy terms and conditions.</p>\n<p><strong>Main Duties/Responsibilities:</strong></p>\n<ul>\n<li>Adjudicate international medical, dental, and vision claims to meet personal and team productivity and quality goals.</li>\n<li>Monitor and highlight high-cost claims and ensure relevant parties are aware.</li>\n<li>Ensure claims are settled within required time scales and highlight any delays to your Supervisor.</li>\n<li>Respond to enquiries regarding plan design, eligibility, claims status, and perform necessary actions as required.</li>\n<li>Interface effectively with internal and external customers to resolve customer issues.</li>\n<li>Identify potential process improvements and make recommendations to team senior.</li>\n<li>Actively support other team members and provide resources to enable all team goals to be achieved.</li>\n<li>Work across the European business in line with service needs.</li>\n<li>Carry out other ad-hoc tasks as required meeting business needs.</li>\n</ul>\n<p><strong>Experience Required:</strong></p>\n<ul>\n<li>Degree or diploma in a relevant field.</li>\n<li>Customer-focused with the ability to identify and solve problems.</li>\n<li>Ability to meet/exceed targets and manage multiple priorities.</li>\n<li>Proficient in Microsoft Office applications.</li>\n<li>English and arithmetic proficiency required.</li>\n<li>Experience in medical administration, claims environment, or Contact Centre environment is advantageous.</li>\n</ul>\n<p><strong>Skills:</strong></p>\n<ul>\n<li>Excellent attention to detail with a high level of accuracy.</li>\n<li>Strong interpersonal skills with good verbal and written communication to internal and external clients.</li>\n<li>Strong customer focus with the ability to identify and solve problems.</li>\n<li>Ability to work under own initiative and proactively recommend and implement process improvements.</li>\n<li>Ability to organise, prioritise, and manage workflow to meet individual and team requirements.</li>\n<li>Ability to exercise judgement.</li>\n</ul>","enriched_at":1793371163195},{"id":"job_8334089a-f8e","title":"Automation Engineer Associate Analyst [Selenium Automation]","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Automation-Engineer-Associate-Analyst_26012812","location":"Bengaluru, India","job_type":"full-time","experience_level":"mid","work_arrangement":null,"category":"Engineering","description":"<h4>Job Summary</h4>\n<p>As an Automation Engineer Associate Analyst, you will play a crucial role in ensuring the quality and timely delivery of test planning and execution activities for new or modified applications/systems across multiple platforms.</p>\n<h4>Main Duties / Responsibilities:</h4>\n<ul>\n<li>Deliver the QE Automation roadmap for each team</li>\n<li>Build and maintain automation for critical and complex business applications</li>\n<li>Create test automation for in-sprint and regression testing</li>\n<li>Execute automation scripts and report bugs</li>\n<li>Determine priority for test cases and create effective execution plans with maximum coverage</li>\n<li>Participate in PI and Sprint planning and Agile ceremonies</li>\n<li>Track and report automation progress as per the plan</li>\n<li>Develop skills in new automation tools to improve automation penetration</li>\n<li>Contribute towards implementation of new ideas and solutions</li>\n<li>Mentor and develop junior resources</li>\n<li>Adhere to the organization&#39;s Quality Engineering best practices and drive changes to achieve more efficiency</li>\n<li>Identify and support Automation and DevOps opportunities</li>\n</ul>\n<h4>Required Skills and Experience:</h4>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science or a related discipline</li>\n<li>2-5 years of experience in a system quality environment</li>\n<li>Experience in QE - Test Automation and Selenium with Cucumber automation tool</li>\n<li>Knowledge of automation of web-based applications and APIs</li>\n<li>Knowledge of Java scripting to develop automation scripts</li>\n<li>Good knowledge of working in all phases of Test Cycle</li>\n<li>Excellent written and oral communication skills</li>\n<li>Strong problem-solving and analytical skills</li>\n</ul>\n<h4>Desirable Skills and Experience:</h4>\n<ul>\n<li>Knowledge of web automation using other automation tools and frameworks</li>\n<li>Experience in Python or C# coding</li>\n<li>Knowledge of implementation of CICD pipeline using Jenkins/Azure DevOps</li>\n</ul>","enriched_at":1793371139985},{"id":"job_d90518c4-b67","title":"Operations Senior Analyst","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Operations-Senior-Analyst_26006304","location":"Bengaluru, India","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Operations","description":"<p>Cigna is expanding its deployment of Workforce/Resource Management and Capacity Planning across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being.</p>\n<p>The Planning &amp; Insight team determines the appropriate staffing/resources needed to meet our customers&#39; expectations and within key business targets. The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Create data and cost models that assist in selecting appropriate staffing locations based on various requirements such as skills, languages, regulatory, and statutory needs</li>\n<li>Provide meaningful insights on resource utilization that is cost-effective and meets all business requirements</li>\n<li>Clearly communicate recommendations to supervisors</li>\n<li>Translate and summarize analytical data findings into actionable recommendations</li>\n<li>Devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business &amp; heavily decentralized environment and implement the same on capacity models/tools</li>\n<li>Contribute to or develop complete, realistic, and achievable plans to drive project to successful implementation (on time, within budget, and meeting Customer needs) of new predictive models</li>\n<li>Understand forecasting and associated staffing by multiple skills/work types</li>\n<li>Visualization needed to provide actionable insights</li>\n<li>Design and devise solutions for small to complex delivery projects, alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/capabilities with sustainable solutions</li>\n</ul>\n<p><strong>Competencies:</strong></p>\n<ul>\n<li>Manage relationships with business operations, finance, and manage workload assignments across environments achieving optimal performance</li>\n<li>Strong ability to multi-task in a fast-paced operational environment</li>\n<li>Ability to effectively communicate, both verbally and in writing with various stakeholders &amp; across levels</li>\n<li>Proactively identify and initiate change to address performance and process issues</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Graduation in Business Administration, Finance, or equivalent required</li>\n<li>Operational planning experience including forecasting will be preferred</li>\n<li>Experience 5 to 8 years</li>\n<li>Proficient in Microsoft Office, including skilled in Excel, PowerPoint, and MS Access preferred</li>\n<li>Polished presentation skills</li>\n<li>Experience partnering closely with Finance team &amp; Operations team</li>\n<li>Good verbal and written communications skills and the ability to work effectively in a virtual team environment</li>\n<li>Clinical Healthcare planning experience would be beneficial</li>\n<li>Knowledge on administering any WFM software, Avaya, CUIC, or Cisco Phone System will be useful</li>\n</ul>\n<p>Cigna offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.</p>","enriched_at":1793332728676},{"id":"job_ca9f7780-90d","title":"Data Engineering Senior Analyst","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Data-Engineering-Senior-Analyst_26009651","location":"Bengaluru, India","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.</p>\n<p>The International Health Data Engineering team is located in the heart of the Global Health Benefits delivery group and is responsible for Cigna&#39;s data integration hub which consumes data from multiple sources including all the policy admin systems, and makes it available to numerous downstream consumers.</p>\n<p>As a member of this team, you will contribute to the development and maintenance of our existing systems, as well as establishing how our data-driven solutions are developed and coded.</p>\n<p><strong>Core responsibilities:</strong></p>\n<ul>\n<li>Develop and maintain core ETL processes</li>\n<li>Develop changes in T-SQL and SSIS for both “business as usual” and project work streams.</li>\n<li>Troubleshooting and problem resolution for data related issues.</li>\n<li>Work closely with scrum team members to document requirements, design technical solutions and attend project workshops and meetings.</li>\n<li>Model and document data mapping solutions, working with business and other technical teams to decide on the best solution.</li>\n<li>Assist with regular releases to live systems using CI/CD pipelines.</li>\n<li>Proactively suggest improvements to code, tools and ways of working.</li>\n</ul>\n<p><strong>Essential Skills:</strong></p>\n<ul>\n<li>Minimum of 5 years&#39; experience in developing and supporting SQL Server ETL solutions</li>\n<li>Expertise in T-SQL, including writing complex stored procedures, views and functions</li>\n<li>Strong understanding of database concepts and experience with query optimization and performance tuning</li>\n<li>Experience of developing ETL routines utilising SSIS</li>\n<li>Have knowledge and experience of OLAP and OLTP environments</li>\n<li>Excellent problem-solving skills and a flair for reverse engineering complex code</li>\n<li>Experience working with Agile development methodologies</li>\n</ul>\n<p><strong>Highly desirable:</strong></p>\n<ul>\n<li>Python, C#, VB.net or any other programming language</li>\n<li>Oracle and Postgres experience</li>\n<li>Databricks, Basic Cloud Experience (AWS/Azure)</li>\n<li>Git or other source control expertise</li>\n<li>Experience working in an Agile team utilizing SAFe</li>\n<li>Experience of continuous integration/delivery (CI/CD)</li>\n<li>Experience with AI driven code generation tools</li>\n</ul>","enriched_at":1793332569282},{"id":"job_db944aee-a59","title":"Claims Processing Coordinator","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Riyadh-Saudi-Arabia/Claims-Representative_26009951-1","location":"Riyadh, Saudi Arabia","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Insurance","description":"<p>This role is at the heart of Cigna&#39;s claims processing operation in the Middle East. You will organise and track workflow daily to facilitate the consistent attainment of turnaround times and other critical success factors for Claims. You will also respond to queries regarding claims from multiple in-house and external sources.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Take receipt of submitted claim batches from providers and individual claims direct from members.</li>\n<li>Log and file claims received for tracking and planning and processing purposes.</li>\n<li>Scan and image hard-copy claims received.</li>\n<li>Compile processing schedules for the Claims Team.</li>\n<li>Assemble processing batches and assign to team members.</li>\n<li>Accept finalized claims and update status in systems and trackers as required.</li>\n<li>Reach out to providers and members to source additional information as needed to finalize claims.</li>\n<li>Resolve inbound queries from providers and members and maximize first-time contact resolution.</li>\n<li>Provide regular claims status reporting as specified.</li>\n</ul>\n<p><strong>Qualifications and Skills</strong></p>\n<ul>\n<li>1 year&#39;s experience performing a similar role combining administration and stakeholder contact.</li>\n<li>Experience working for an international company is preferred but not essential.</li>\n<li>Previous claims or insurance experience is preferred but not essential.</li>\n<li>Broad awareness of medical terminology is advantageous.</li>\n<li>Excellent organisational skills and strong administration awareness and experience are essential.</li>\n<li>Strong skills in Microsoft Office applications are essential.</li>\n<li>First-class written and verbal communication skills are essential.</li>\n<li>Ability to communicate across a diverse population is essential.</li>\n<li>Capable of working independently or as part of a team.</li>\n<li>Good time management and flexibility are required.</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>Hybrid mode</li>\n<li>Flexibility</li>\n<li>International exposure</li>\n<li>Pleasant environment (Cigna KSA was recently certified as &#39;Great Place to Work&#39;)</li>\n</ul>","enriched_at":1793329341007},{"id":"job_4be63578-929","title":"Chief Distribution Officer","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/HKGN-348-Kwun-Tong-Road/Chief-Distribution-Officer--CDO-_26012502","location":"Kwun Tong","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Insurance","description":"<p>We are seeking a Chief Distribution Officer to lead our distribution channels in Hong Kong.</p>\n<p>The successful candidate will be responsible for driving growth and operational goals, and will act as a key member of the leadership team with full P&amp;L responsibility for all distribution channels.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Own the Hong Kong distribution strategy and commercial performance</li>\n<li>Lead all major distribution channels, including broker sales, client management, telemarketing, and emerging alternative channels</li>\n<li>Accelerate GHB growth through stronger sales discipline and market coverage</li>\n<li>Transform and scale the Individual Health business</li>\n<li>Modernise DTC and telemarketing performance</li>\n<li>Build new routes to market</li>\n<li>Strengthen commercial governance and performance management</li>\n<li>Build a high-performing and efficient distribution organisation</li>\n<li>Act as Cigna Hong Kong&#39;s senior commercial representative</li>\n</ul>\n<p>Job Requirements:</p>\n<ul>\n<li>Over 10 years of Business Development, Marketing, and/or Sales Channel Management experience at a senior level</li>\n<li>Experience in the employee benefits/health insurance industry</li>\n<li>Deep knowledge of the International Private Medical Insurance (IPMI) marketplace in Hong Kong</li>\n<li>Advanced Knowledge of the Local Individual Private Medical Insurance via broker channels</li>\n<li>Strong people leadership skills with proven track record</li>\n</ul>","enriched_at":1793329325518},{"id":"job_03be35c0-496","title":"Customer Service Representative","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Madrid-Spain/Agente-de-Atencin-al-Cliente-con-Gallego--Cigna-Healthcare_26012527","location":"Madrid","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Customer Service","description":"<p>We are seeking a Customer Service Representative to join our team at Cigna, a leading global health insurance and wellness services company.</p>\n<p>As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring that each interaction is a positive experience, and transmitting Cigna&#39;s values.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Manage customer calls, emails, and queries from providers and TPAs, ensuring compliance with established service levels (SLAs).</li>\n<li>Process and follow up on medical authorisations within defined deadlines.</li>\n<li>Resolve incidents, complaints, and 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Representative","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Madrid-Spain/Agente-de-Atencin-al-Cliente-con-Cataln---Cigna-Healthcare_26012385","location":"Madrid","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Customer Service","description":"<p>We are seeking a Customer Service Representative to join our team at Cigna, a leading global health insurance and wellness services company.</p>\n<p>As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring that each interaction is a positive experience, and transmitting Cigna&#39;s values.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Manage customer calls, emails, and queries from providers and TPAs, ensuring compliance with established service levels (SLAs).</li>\n<li>Process and follow up on medical authorisations within defined deadlines.</li>\n<li>Resolve incidents, complaints, and claims.</li>\n<li>Provide information, guidance, and advice to customers on coverage, processes, and services.</li>\n<li>Coordinate and communicate with internal departments to resolve complex queries and cases.</li>\n<li>Perform administrative tasks derived from the role.</li>\n<li>Organise and prioritise tasks to ensure efficient workload management.</li>\n<li>Update information in corporate systems and management tools.</li>\n<li>Contribute to individual and team objectives, maintaining established quality standards.</li>\n<li>Participate actively in continuous improvement initiatives aimed at optimising customer experience.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Minimum high school education or equivalent.</li>\n<li>Previous experience in customer service, preferably in inbound telephone environments.</li>\n<li>Experience in administrative task management and back office work.</li>\n<li>User-level proficiency in Microsoft Office.</li>\n<li>Excellent communication and customer-oriented skills.</li>\n<li>Organisation, priority management, and teamwork skills.</li>\n<li>Intermediate or advanced level of Catalan, both written and spoken, for customer management.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Previous experience in the health insurance or healthcare sector.</li>\n<li>Experience using CRM tools and customer management systems.</li>\n<li>Training in telephone excellence, emotional intelligence, or customer service.</li>\n<li>Knowledge of data protection regulations (LOPD/RGPD).</li>\n<li>Advanced level of English.</li>\n<li>Experience working in environments with quality and productivity indicators.</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Permanent contract.</li>\n<li>Immediate incorporation.</li>\n<li>Hybrid work modality: 2 days in the office and 3 days of telework.</li>\n<li>Rotating schedules with biweekly changes between the following ranges: 08:00 to 16:45, 09:00 to 17:45, 11:15 to 20:00.</li>\n<li>Comprehensive social benefits package including: Medical insurance, life insurance, dental insurance, vision insurance, pharmaceutical coverage, meal assistance, telework assistance, transportation card, language training, Gympass/Wellhub, and other corporate benefits.</li>\n</ul>","enriched_at":1793328190850},{"id":"job_cf1a2add-0aa","title":"Customer Service Representative","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Madrid-Spain/Agente-de-Atencin-al-Cliente-con-Euskera--Cigna-Healthcare_26012386-2","location":"Madrid","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Customer Service","description":"<p>We are seeking a Customer Service Representative to join our team at Cigna, a leading global health insurance and wellness services company.</p>\n<p>As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring that each interaction is a positive experience, and transmitting Cigna&#39;s values.</p>\n<p><strong>Main Responsibilities:</strong></p>\n<ul>\n<li>Manage customer calls, emails, and queries from providers and TPAs, ensuring compliance with established service levels (SLAs).</li>\n<li>Process and follow up on medical authorisations within defined deadlines.</li>\n<li>Resolve incidents, complaints, and claims.</li>\n<li>Provide information, guidance, and advice to customers on coverage, processes, and services.</li>\n<li>Collaborate with internal departments to resolve complex queries and cases.</li>\n<li>Perform administrative tasks derived from the role.</li>\n<li>Organise and prioritise tasks to ensure efficient workload management.</li>\n<li>Update information in corporate systems and management tools.</li>\n<li>Contribute to individual and team objectives, maintaining established quality standards.</li>\n<li>Participate actively in continuous improvement initiatives aimed at optimising customer experience.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Minimum high school education or equivalent.</li>\n<li>Previous experience in customer service, preferably in inbound telephone environments.</li>\n<li>Experience in administrative task management and back office work.</li>\n<li>User-level proficiency in Microsoft Office.</li>\n<li>Excellent communication and customer-oriented skills.</li>\n<li>Organisation, priority management, and teamwork skills.</li>\n<li>Intermediate or advanced level of Basque, both written and spoken, for customer attention and management.</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Permanent contract.</li>\n<li>Immediate incorporation.</li>\n<li>Hybrid work modality: 2 days in the office and 3 days of telework.</li>\n<li>Rotating schedules with biweekly changes between the following ranges: 08:00 to 16:45, 09:00 to 17:45, 11:15 to 20:00.</li>\n<li>Comprehensive social benefits package including: Medical insurance, Life insurance, Dental insurance, Vision insurance, Pharmaceutical coverage, Meal assistance, Telework assistance, Transportation card, Language training, Gympass/Wellhub, and other corporate benefits.</li>\n</ul>","enriched_at":1793328173811},{"id":"job_2051f6f8-d49","title":"Senior Database Developer","source_url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Senior-Database-Developer--Cigna-Healthcare_26013194-1","location":"Kenya One Africa Place","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>Cigna is seeking a Senior Database Developer to join the Internal Markets Integration Team. As a member of this team, you will contribute to the development and maintenance of existing systems, as well as establishing how data-driven solutions are developed and coded.</p>\n<p>The Senior Database Developer will play a key role in developing, maintaining, and optimizing data integration solutions. You will collaborate with cross-functional teams, contribute to technical design, and ensure the reliability and efficiency of ETL processes and SQL Server environments.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Monitor, maintain, and enhance core ETL processes.</li>\n<li>Troubleshoot and resolve SQL Server-related issues.</li>\n<li>Collaborate with senior developers and business stakeholders to document requirements and design solutions.</li>\n<li>Develop and optimize SSIS packages and T-SQL code, including stored procedures, views, and functions.</li>\n<li>Model and document SQL data mapping solutions, working with business and other technical teams to decide on the best solution.</li>\n<li>Support regular releases and monitor data processing batches.</li>\n<li>Proactively suggest improvements to code, tools, and processes.</li>\n</ul>\n<p><strong>Essential Skills:</strong></p>\n<ul>\n<li>4+ years of experience developing and supporting SQL Server solutions.</li>\n<li>Strong proficiency in T-SQL and relational database concepts.</li>\n<li>Experience with ETL processes, preferably using SSIS.</li>\n<li>Knowledge of OLAP and OLTP environments.</li>\n<li>Solid problem-solving skills and ability to reverse engineer code.</li>\n<li>Experience working in Agile development teams.</li>\n</ul>\n<p><strong>Desirable:</strong></p>\n<ul>\n<li>Experience with C#, VB.net, or other programming languages.</li>\n<li>Familiarity with Python / PySpark.</li>\n<li>Experience with Git or other source control tools.</li>\n<li>Knowledge of SQL Change Automation or Liquibase is a plus.</li>\n<li>Exposure to continuous integration/delivery practices (CI/CD).</li>\n<li>Experience with SQL Server Reporting Services (SSRS) or similar tools.</li>\n<li>Experience with SAFe or other Agile frameworks.</li>\n</ul>\n<p><strong>Personal Attributes:</strong></p>\n<ul>\n<li>Self-motivated and able to see projects through to completion.</li>\n<li>Passionate about technology and data-driven solutions.</li>\n<li>Strong communication and teamwork skills.</li>\n<li>Committed to quality and governance standards.</li>\n</ul>","enriched_at":1793314766544}],"category_normalised":[{"category":"insurance","count":8},{"category":"engineering","count":6},{"category":"sales","count":4},{"category":"operations","count":4},{"category":"customer service","count":4},{"category":"legal","count":2},{"category":"it","count":2},{"category":"healthcare","count":2},{"category":"finance","count":2},{"category":"security","count":1},{"category":"policy & public affairs","count":1},{"category":"data 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