We are seeking a brilliant and diligent team member to join our e-commerce team. As a Customer Care Advisor, you will operate in a high-growth environment, providing exceptional advice and consultation to customers. Your primary responsibility will be to develop best-in-class customer satisfaction.
\nKey responsibilities include: Communicating with customers courteously and efficiently via email, phone, and chat channels. Maintaining weekly reports, including most commonly asked questions, product returns, customer reviews, etc. Partnering with our UK Customer Service and Outsourced colleagues to ensure a consistent brand experience across all websites. Providing product information and offering order assistance to help the e-commerce department achieve sales goals. Accurately communicating order information, company policies, and procedures. Ensuring all inquiries are resolved effectively and in a timely manner.
\nSystems and Procedures: Working towards daily individual and team goals via a team task master. Serving as the brand's 'front lines' for any product or brand-related issues, escalating any issues to Customer Care management in a timely manner. Liaising directly with our warehouse to resolve any web order delivery questions, monitoring the warehouse email alias to ensure timely responses. Processing returns stock, issuing appropriate refund/credit note, and notifying the customer within 48 hours of receipt of goods. Processing daily website orders and backorders via our ERP system. Providing strategic recommendations to improve the overall customer experience. Collaborating with fellow advisors to ensure a sharing in workload of daily tasks.
\nReporting Relationships: Reports to Customer Care Manager.
","enriched_at":1777125820163},{"id":"job_b03ae983-d11","title":"Freelance Brand Expert","source_url":"https://apply.workable.com/j/7E7FE296C1","location":"London","job_type":"freelance","experience_level":"entry","work_arrangement":"onsite","category":"Retail","description":"As a Freelance Brand Expert with Charlotte Tilbury, you will be part of the company's elite team, promoting and creating makeup magic in-store. Your primary responsibility will be to represent the ethos, products, and image of Charlotte Tilbury, driving business in-store through exceptional makeup artistry and customer service.
\nKey duties include:
\nYou will be expected to demonstrate a positive and cooperative approach towards your work and colleagues, leading by example at all times to promote the Tilbury Touch and exceptional customer service.
\nFriday, Saturday, and Sunday availability is required.
","enriched_at":1777040445149},{"id":"job_406bc2d0-a70","title":"Brand Expert","source_url":"https://apply.workable.com/j/610D25B575","location":"Charlotte","job_type":"part-time","experience_level":"entry","work_arrangement":"onsite","category":"Retail","description":"As a Brand Expert at Charlotte Tilbury, you will be the face of the brand in-store, providing exceptional makeup artistry and personalized customer service. You will inspire and educate customers by demonstrating the application of our iconic products and help them feel confident and beautiful.
\nKey Responsibilities: Deliver exceptional customer experiences with expert product knowledge and makeup artistry. Achieve and exceed sales targets by engaging customers and customizing beauty solutions. Maintain the appearance and cleanliness of the counter, ensuring it is always customer-ready. Assist with visual merchandising and product displays to promote new launches and ensure brand consistency. Work collaboratively with team members to foster a positive and creative work environment. Participate in brand events and trainings to stay up-to-date with product knowledge and trends.
\nQualifications: Previous experience in beauty retail or makeup artistry preferred. Passion for beauty and commitment to delivering outstanding customer service. Strong communication and interpersonal skills. Ability to work flexible hours including evenings and weekends. Sales-driven with a proactive approach to achieving goals. Professional appearance and attitude aligned with the Charlotte Tilbury brand.
","enriched_at":1777040356800},{"id":"job_35a78cdd-08e","title":"Business Manager","source_url":"https://apply.workable.com/j/A5752D3287","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Retail","description":"A Business Manager at Charlotte Tilbury is a key role that requires a strong commercial acumen, entrepreneurial spirit, and leadership skills. The successful candidate will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand, exceeding KPI's and inspiring their team to deliver and be the best they can be.
\nThe ideal candidate will have proven management experience and be operating at Deputy Manager level or above. They will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.
\nAs a Business Manager, you will be a true leader who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves – and empower them to think in a limitless way. You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines.
\nIn addition to a competitive salary, you will receive on the job training, the opportunity to attend Charlotte's Magic Academy, and exclusive launches of our incredible products before anyone else. You will also receive a full Charlotte Tilbury look once you pass your probation, and have access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.
","enriched_at":1777040355237},{"id":"job_6fef741b-521","title":"Business Manager","source_url":"https://apply.workable.com/j/8BE5440545","location":"Reading","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Retail","description":"A Business Manager at Charlotte Tilbury is a key role that requires commercial acumen, an entrepreneurial spirit, and the ability to lead a unique vision. The successful candidate will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand, exceeding KPI's and inspiring their team to deliver and be the best they can be.
\nAs a customer experience pioneer, the Business Manager will focus on building genuine emotional connections with customers, providing expert artistry, and promoting exceptional products. They will also be a true coach and mentor to their team, supporting and developing them to be the best they can possibly be.
\nThe ideal candidate will have proven management experience, be a true leader, and believe in empowering their team to think in a limitless way. They will be highly organised, a problem solver, and able to think on their feet with an innovative spirit.
\nBenefits include on-the-job training, attendance at Charlotte's Magic Academy, opportunities to disrupt processes and run their business like a true entrepreneur, and exclusive launches of new products.
","enriched_at":1777040323951},{"id":"job_6e006240-ade","title":"Charlotte Tilbury Part Time Freelance Retail Artist","source_url":"https://apply.workable.com/j/FADF04B4E5","location":"Shrewsbury","job_type":"part-time","experience_level":null,"work_arrangement":"onsite","category":"Retail","description":"As a Part Time Freelance Retail Artist, you will be the heart of the magic on the shop floor, embodying our mission to empower customers to be the most beautiful version of themselves with confidence.
\nYou will blend expert artistry skills, exceptional product knowledge and a passion for building lasting emotional connections. Accessibility of our products for all customers and adapting your style to meet their individual needs are key to the role.
\nThis role is primarily located in Shrewsbury, New Jersey, with the occasional shifts throughout Monmouth and Ocean County.
\nKey responsibilities include:
\nYour skills and experience should include:
\nAs a Freelance Brand Expert with Charlotte Tilbury, you will be part of the elite team driving business in store through exceptional makeup artistry and customer service. Your role will involve creating an amazing experience and exemplary service for customers, while reflecting the brand values and customer base. You will need to be sales driven and have experience in beauty and retail. Key responsibilities include striving to achieve sales goals, creating brand awareness, demonstrating entrepreneurial spirit, leading by example to promote exceptional customer service, and assisting with maintaining the required inventory levels.
\nThis role requires a positive osobative approach towards your work and your colleagues, and the ability to drive and travel between stores as needed. Friday, Saturday, and Sunday availability is required.
","enriched_at":1777040301365},{"id":"job_2450b726-c3b","title":"Beauty Advisor (Full Time)","source_url":"https://apply.workable.com/j/D9F123FC15","location":"Nashville","job_type":"full-time","experience_level":"entry","work_arrangement":"onsite","category":"Sales","description":"We are seeking a Beauty Advisor to join our team in Nashville, Tennessee. As a Beauty Advisor, you will be responsible for reflecting the brand values and customer base, achieving optimal financial results by maximizing top line sales potential, and ensuring superior service to our customers.
\nYour key responsibilities will include:
\nWe are currently recruiting Freelance Brand Experts to join our team in Victoria, BC. As a Freelance Brand Expert, you will be part of our elite team, driving business in store through exceptional makeup artistry and customer service. Your role will involve promoting and creating makeup magic in store, always representing the ethos, products, and image of Charlotte Tilbury. You will strive to achieve sales targets through the creation of an amazing experience and exemplary service, delivering Charlotte's philosophy of artistry made easy along with unique and personalized shopping experiences.
\nMain Duties:
\nRequirements:
\nWe are currently recruiting Freelance Makeup Artists to join our team. As a member of our Freelance Makeup Artist team, you will need strong artistry, sales and service talents. You will be teaching customers Charlotte's secrets of artistry learned in over 20 years of working at the top of the industry with top celebrities and brands. You will deliver Charlotte's philosophy of artistry made easy, and be part of building an amazing beauty business.
\nThe Freelance Makeup Artist role is responsible for promoting and creating makeup magic in store. Always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the Freelance Makeup Artist drives business in store through exceptional makeup artistry and customer service. The Freelance Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience and exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with unique and personalized shopping experience.
\nMain Duties:
\nStrive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.
\nLead by example at all times to promote the Tilbury Touch and exceptional customer service.
\nDemonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
\nEnsure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork)
","enriched_at":1777040211172}],"category_normalised":[{"category":"retail","count":69},{"category":"sales","count":21},{"category":"design","count":1}],"velocity":{"weeks":[{"week_start":"2026-03-16","count":75},{"week_start":"2026-04-20","count":17}],"trend":"stable","wow_pct":-77},"momentum":{"recent_14d":17,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":26000,"industry_median":null,"percentile":null,"sample_size":1,"by_region":[],"transparency_pct":1,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":92,"industry_total":92,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.06,"skill_weighted_score":0.115,"top_exposed_titles":[{"title":"Charlotte Tilbury Freelance Makeup Artist","count":21,"score":0},{"title":"Charlotte Tilbury Freelance (Part-time) Retail Makeup","count":6,"score":0},{"title":"Charlotte Tilbury Beauty Expert","count":4,"score":0.008},{"title":"Multi-Site Business Manager","count":3,"score":0.138},{"title":"Freelance Makeup Artist","count":3,"score":0},{"title":"Counter Manager","count":3,"score":0},{"title":"Charlotte Tilbury Part-Time Brand Expert","count":3,"score":0.043},{"title":"Charlotte Tilbury Full-Time Brand Expert","count":3,"score":0.043},{"title":"Charlotte Tilbury Freelance Brand Expert","count":3,"score":0.043},{"title":"Charlotte Tilbury Freelance (Part-time) Retail Makeup Artist","count":3,"score":0}],"top_exposed_skills":[{"skill":"Product Knowledge","count":9,"score":0.157},{"skill":"Management Experience","count":4,"score":0.138},{"skill":"Commercial Acumen","count":5,"score":0.138},{"skill":"Leadership Skills","count":4,"score":0.138},{"skill":"Problem-solving Skills","count":3,"score":0.138},{"skill":"Adaptability","count":3,"score":0.133},{"skill":"Artistry","count":3,"score":0.107},{"skill":"Communication Skills","count":4,"score":0.103},{"skill":"Entrepreneurial Spirit","count":9,"score":0.077},{"skill":"Teamwork","count":10,"score":0.076}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":62,"share_pct":67.4},{"region":"United Kingdom","count":12,"share_pct":13},{"region":"United States","count":12,"share_pct":13},{"region":"APAC","count":3,"share_pct":3.3},{"region":"EU","count":2,"share_pct":2.2},{"region":"Canada","count":1,"share_pct":1.1}],"emerging":[],"shrinking":[{"region":"Unknown","recent_30d":12,"prior_30d":50,"growth_pct":-76},{"region":"United States","recent_30d":1,"prior_30d":11,"growth_pct":-91},{"region":"United Kingdom","recent_30d":3,"prior_30d":9,"growth_pct":-67},{"region":"APAC","recent_30d":0,"prior_30d":3,"growth_pct":-100}]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0.3,"exec_growth_pct":-100,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":5}}}}