We are looking for a full-time Customer Service Agent to join our top-tier team. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
\nYour responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.
\nWe are looking for someone with: 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thriving in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset.
","enriched_at":1776879317990},{"id":"job_6d9a2728-084","title":"Fraud & Risk Operator","source_url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Fraud-and-Risk-Operators_R0021087","location":"Lansing","job_type":"full-time","experience_level":"entry","work_arrangement":"hybrid","category":"Finance","description":"We are seeking a meticulous and proactive individual to join our team as a Fraud & Risk Operator. In this role, you will play a critical part in ensuring the financial security and integrity of our payment processes. By identifying and mitigating risks related to financial transactions, you will help maintain our world-class standards in regulatory compliance and fraud prevention.
\nAs a Fraud & Risk Operator, you will continually identify and assess conditions that may present risks to the business and consumers. You will implement strategies to mitigate risks and ensure regulatory obligations are met. You will monitor and review financial transactions to ensure accuracy and compliance with company policies.
\nKey responsibilities include:
\nTo succeed in this role, you will require strong analytical and diligent skills. You will also need to be proficient with computer software and operating systems, such as Microsoft Office products.
\nThis is an outstanding opportunity to be part of a team that values innovation, collaboration, and excellence. If you are ambitious and have a sharp eye for detail, this role will empower you to successfully implement and shape strategies that greatly influence our business.
","enriched_at":1776879311689},{"id":"job_f5ced1dc-252","title":"Customer Service Agent - Day Shift","source_url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Customer-Service-Agent---Day-Shift_R0021091","location":"Lansing","job_type":"full-time","experience_level":"entry","work_arrangement":"hybrid","category":"Customer Service","description":"We are looking for a full-time Customer Service Agent to join our top-tier team. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
\nYour responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.
\nWe are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.
\nThis position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
","enriched_at":1776879306535},{"id":"job_d4e119c3-d16","title":"Senior Associate Mobile Apps Operations","source_url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Senior-Associate-Mobile-Apps-Operations_R0020904-1","location":"Lansing","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"We are seeking a skilled and proactive Senior Associate, Mobile Apps Operations, to join our growing Mobile Applications Teams. In this role, you will be responsible for handling the full lifecycle of mobile apps' distribution in stores & configurations across platforms, such as IOS/Android.
\nThe role involves preparing submissions, invites, handling rejections, coordinating with internal teams, such as Tech/Product/Projects/Legal, external collaborators/clients, and ensuring results are aligned with deadlines.
\nKey responsibilities include:
\nPreparing & submitting mobile apps to relevant application stores (IOS/Android). Writing relevant checklists & protocols around App submissions and configurations. Supervising submissions and following up on approvals or rejections. Maintaining a submission/release calendar to align timelines with projects. Regularly reporting on progress. Store accounts creation with clients. Driving the discovery phase of initiatives to ensure that mobile app requirements are fully considered, detailed and estimated. Taking initiative in coordinating activities related to our mobile app to guarantee they stay on track with agreed timelines. Connecting with collaborators to ensure all required assets and results are ready on time with the third party. Keeping up to date with app store guidelines and ensuring compliance in every submission. Supporting app configurations on third party tools.
\nRequirements include:
\nPrevious experience with mobile apps and/or product operations background. Familiarity with Apple App Store Connect and Google Play Console. Strong organizational and interpersonal skills. Ability to coordinate across multiple teams and work with tight deadlines. Customer approach, know to express and share information accurately with external collaborators. Attention to detail and problem-solving mindset. Understanding of mobile app release processes. Strong written and verbal communication, include writing protocols and guides.
\nNice to have:
\nExperience with configurations and tracking tools Experience in the iGaming industry App store optimization App-tech background
","enriched_at":1776879279579},{"id":"job_8560a544-ed9","title":"Customer Service Agent- Overnight","source_url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Customer-Service-Agent--Overnight_R0021093","location":"Lansing","job_type":"full-time","experience_level":"entry","work_arrangement":"hybrid","category":"Customer Service","description":"We are looking for a full-time Customer Service Agent to join our top-tier team. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
\nYour responsibilities will include providing information and processing inquiries about accounts, products, and services, troubleshooting technical issues related to computer, tablet, and cell phone applications, handling inbound calls, real-time chat, emails, and making outgoing calls.
\nTo succeed in this role, you will need to have excellent written and verbal communication skills, be able to work a hybrid schedule with reliable internet and pass an internet speed test, and be able to travel to the office for at least 50% of scheduled shifts.
\nWe offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
","enriched_at":1776879264295},{"id":"job_746d7169-007","title":"Optimization Specialist WFM/Analyst","source_url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Lansing-MI-US/Optimization-Specialist-WFM--Analyst_R0020777-1","location":"Lansing, MI, US","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Operations","description":"We are excited to introduce an outstanding opportunity for an ambitious and highly skilled Optimization Specialist WFM/Analyst. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak efficiency. Your work will have a significant impact on our operational success, helping us to maintain our world-class standards.
\nWe are excited to offer an outstanding opportunity for an ambitious and highly skilled Control Room Manager. In this capacity, you will be an essential member of our team, ensuring the operational integrity and availability of our gaming systems. Your work will strongly influence our operational success, helping us preserve our world-class standards.
\nWe are seeking an ambitious and proactive Compliance Manager to join our outstanding team. This is an exciting opportunity to play a pivotal role in our company's mission to deliver world-class mobile and casino games. As a Compliance Manager, you will ensure our online transactions and payouts are flawless, driving our dedication to integrity and security.
\n