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As a Support Engineer at AppsFlyer, you will take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication</li>\n<li>Work with the Customer&#39;s App development team to troubleshoot any SDK implementation issues</li>\n<li>Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues</li>\n<li>Enrich our client Knowledge Base with relevant technical information</li>\n<li>Create and lead support improvement processes across the company</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Korean native speaker, advanced proficiency in English, both written and spoken</li>\n<li>Passion for Superior Client Experience, people person, adaptive to multi-cultural environments</li>\n<li>3+ years of experience in technical customer support and superior communication skills for complicated issues</li>\n<li>Logical thinking, action-oriented with strong organisational, analytical, and problem-solving skills</li>\n<li>Highly adaptable, fast learner, inquisitive</li>\n<li>Multitasking with clear understanding of priority, and ability to work independently</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Web / mobile marketing and digital advertising experience</li>\n<li>Ability to integrate, test, and troubleshoot mobile SDKs</li>\n<li>Background in web/Mobile development or QA</li>\n<li>Experienced in LLM and AI Agent</li>\n</ul>","enriched_at":1792975733371},{"id":"job_d68293b2-76b","title":"Support Engineer (Bangkok Based)","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8908249002","location":"Seoul","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Customer Service","description":"<p>We are seeking a Support Engineer to join our team in Seoul. As a customer-obsessed company, our Support Engineers interact with customers daily to ensure they have an amazing AppsFlyer Experience.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication</li>\n<li>Work with the Customer&#39;s App development team to troubleshoot any SDK implementation issues</li>\n<li>Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues</li>\n<li>Enrich our client Knowledge Base with relevant technical information</li>\n<li>Create and lead support improvement processes across the company</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Korean native speaker, advanced proficiency in English, both written and spoken</li>\n<li>Passion for Superior Client Experience, people person, adaptive to multi-cultural environments</li>\n<li>3+ years of experience in technical customer support and superior communication skills for complicated issues</li>\n<li>Logical thinking, action-oriented with strong organisational, analytical, and problem-solving skills</li>\n<li>Highly adaptable, fast learner, inquisitive</li>\n<li>Multitasking with clear understanding of priority, and ability to work independently</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Web / mobile marketing and digital advertising experience</li>\n<li>Ability to integrate, test, and troubleshoot mobile SDKs</li>\n<li>Background in web/Mobile development or QA</li>\n<li>Experienced in LLM and AI Agent</li>\n<li>Being referred by an AppsFlyer team member</li>\n</ul>","enriched_at":1792975714560},{"id":"job_ceb3ec89-a6d","title":"Support Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8625988002","location":"San Francisco","job_type":"full-time","experience_level":"mid","work_arrangement":null,"category":"Customer Service","description":"<p>AppsFlyer is seeking a technically savvy Support Engineer to join their team. The ideal candidate will be a natural problem-solver and strong communicator who can work closely with various teams to resolve customer technical issues.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.</li>\n<li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</li>\n<li>Collaborate with AppsFlyer&#39;s R&amp;D and product teams on escalations and product enhancement requests.</li>\n<li>Enhance the client Knowledge Base with relevant technical information.</li>\n<li>Develop and lead support improvement processes across the company.</li>\n<li>Provide product feedback and insights to the business and R&amp;D teams.</li>\n<li>Manage internal projects, such as training and support readiness for new feature releases.</li>\n<li>Act as a technical point of contact for select VIP customers, working closely with sales and business teams.</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>2+ years of experience in technical support, QA, data analysis, development, or technical account management.</li>\n<li>Experience with SQL querying and data analysis.</li>\n<li>Knowledge of at least one programming language.</li>\n<li>Business proficiency in English.</li>\n<li>Ability to handle communications between clients, internal business teams, and engineering teams.</li>\n<li>Ability to learn new technologies quickly.</li>\n<li>Multitasking and independent work skills.</li>\n<li>Structured and process-oriented mindset.</li>\n</ul>\n<h4>Nice to Have</h4>\n<ul>\n<li>Web/mobile marketing and/or digital advertising experience.</li>\n<li>Mobile development/testing (iOS, Android) experience.</li>\n<li>Familiarity with big data technologies.</li>\n<li>Experience working with different APIs.</li>\n<li>Knowledge of LLM and AI Agent.</li>\n</ul>\n<h4>Compensation</h4>\n<p>For US-based candidates, the expected On Target Earnings (OTE) range from $110,000 to $120,000 (including bonus or commission).</p>","enriched_at":1792974072411},{"id":"job_6ae9c0a0-57b","title":"Support Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8687455002","location":"Sao Paulo","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Customer Service","description":"<p>AppsFlyer is seeking a technically skilled Support Engineer to join their team in Sao Paulo. The ideal candidate will have a passion for solving customer issues in a fast-paced environment and be able to work independently.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.</li>\n<li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</li>\n<li>Collaborate with AppsFlyer&#39;s R&amp;D and product teams on escalations and product enhancement requests.</li>\n<li>Enhance the client Knowledge Base with relevant technical information.</li>\n<li>Develop and lead support improvement processes across the company.</li>\n<li>Provide product feedback and insights to the business and R&amp;D teams.</li>\n<li>Manage internal projects, such as training and support readiness for new feature releases.</li>\n<li>Act as a technical point of contact for select VIP customers, working closely with sales and business teams.</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>2+ years of experience in technical support, QA, data analysis, development, or technical account management.</li>\n<li>Experience with SQL querying and data analysis.</li>\n<li>Knowledge of at least one programming language.</li>\n<li>Business proficiency in English.</li>\n<li>Excellent communication skills for interactions with clients, internal business teams, and engineering teams.</li>\n<li>Ability to learn new technologies quickly and work independently.</li>\n<li>Structured and process-oriented mindset.</li>\n</ul>\n<h4>Nice to Have</h4>\n<ul>\n<li>Experience in web/mobile marketing and/or digital advertising.</li>\n<li>Mobile development/testing (iOS, Android) experience.</li>\n<li>Familiarity with big data technologies.</li>\n<li>Experience working with different APIs.</li>\n<li>Knowledge of LLM and AI Agent.</li>\n</ul>\n<p>The role requires in-office presence three days a week in Sao Paulo.</p>","enriched_at":1792969569497},{"id":"job_a7e61e9f-305","title":"Software Team Leader- Domain Team","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8868191002","location":"Herzliya","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>AppsFlyer is known for its massive backend production. At any given moment, thousands of servers are consuming 200+ billion mobile app events daily, crunching our users&#39; data, serving requests, and communicating on a massive scale.</p>\n<p>To achieve such scale, our data &amp; microservice architecture is built with the best and latest cutting-edge technologies such as Node.js, Go, Kafka, GraphQL, Neo4j, Redis, BigQuery, AWS, and many more…</p>\n<p>The SaaSLab group is part of the AFOS (AppsFlyer Operating System) unit which owns the SaaS platform and control plane of AppsFlyer , the foundational layer that manages users, accounts, billing, API gateway, authentication, permissions, and business integrations.</p>\n<p>SaaSLab&#39;s systems serve as the backbone for every product and feature at AppsFlyer, handling millions of API calls daily and supporting thousands of enterprise customers worldwide.</p>\n<p>We are looking for an exceptional Team Leader to lead the Domain Team within SaaSLab. The Domain Team owns AppsFlyer&#39;s core entities , accounts, apps, and users , as well as the onboarding experience.</p>\n<p>This is a foundational domain that every other product and team at AppsFlyer depends on. You will drive the technical execution and architectural evolution of these systems while ensuring their reliability and scalability as AppsFlyer continues to grow.</p>\n<p>The position requires a strong hands-on engineering leader with a solid architectural mindset, experience owning platform-level services, and the ability to balance day-to-day team leadership with long-term technical direction.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Lead and mentor a team of engineers, fostering growth in design, architecture, and technical craft</li>\n<li>Own the Domain Team&#39;s systems end to end , ensuring high availability, security, and operational excellence for the core entities (accounts, apps, users) and onboarding flows that underpin every AppsFlyer product</li>\n<li>Drive the design and delivery of scalable backend systems and data flows, including decoupling from legacy data stores, building a resilient domain model, and adopting modern patterns like GraphQL Federation where relevant</li>\n<li>Work closely with product managers and cross-functional stakeholders, taking accountability for team deliveries and ensuring the team ships on time with excellent quality</li>\n<li>Stay hands-on and involved in architecture discussions, design reviews, and code reviews</li>\n<li>Lead technical initiatives, processes, and architectural decisions within the team</li>\n<li>Drive adoption of AI-powered tools and modern SDLC practices to improve team velocity and quality</li>\n<li>Be an active and engaged member of the SaaSLab leadership group, contributing to the unit&#39;s engineering vision, processes, and culture</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>2+ years of experience managing engineers or technical teams</li>\n<li>6+ years of development and design experience, with strong backend engineering skills</li>\n<li>Experience working with high-scale, distributed cloud-based architectures</li>\n<li>Strong architectural thinking, with experience leading migrations or modernization initiatives</li>\n<li>Excellent analytical and interpersonal skills to work successfully with engineers, product owners, and business stakeholders</li>\n<li>Proven track record of recruiting and managing high-performing engineers</li>\n<li>Experience collaborating within a strong leadership team, with a team-player approach</li>\n<li>High motivation, can-do attitude, and multi-tasking ability</li>\n<li>B.Sc. in Computer Science or equivalent practical experience</li>\n</ul>\n<h3>Bonus Points</h3>\n<ul>\n<li>Experience with Domain-Driven Design (DDD) principles and practices</li>\n<li>Experience with SaaS platform systems , identity, access management, billing, multi-tenancy, API gateways, or similar control-plane domains</li>\n<li>Experience working on core entity systems, identity/account management, or SaaS onboarding flows</li>\n<li>Experience with Node.js, GraphQL, or graph databases (Neo4j)</li>\n<li>Experience with platform/infrastructure teams that serve internal engineering customers</li>\n<li>Experience in the ad-tech ecosystem, preferably with hyper-scale systems</li>\n<li>Recommended by an AppsFlyer employee</li>\n</ul>","enriched_at":1792969549929},{"id":"job_d3b85a4b-94a","title":"Software Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8469417002","location":"Kyiv","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The DataOS team at AppsFlyer is building and operating a reliable, high-scale data platform that powers analytics and product capabilities across the company.</p>\n<p>We process more than 150 billion events per day and manage petabyte-scale historical data. Our team owns much more than a traditional &quot;data lake&quot; - including schema management, ETL pipelines, and interfaces to and from storage.</p>\n<p>If you&#39;re excited by scale, ownership, and building production-grade data systems, we&#39;d love to meet you.</p>\n<h3>Tech stack highlights</h3>\n<p>Key technologies include:</p>\n<ul>\n<li>Processing and streaming: Spark, Kafka</li>\n<li>Data lake and formats: S3, Parquet, Delta Lake, Iceberg, Hadoop, Hive</li>\n<li>Cloud and compute: AWS, EMR/EMR Serverless, Athena</li>\n<li>Analytics and data platforms: BigQuery, BigLake, Aerospike, AWS Glue, Databricks Delta Engine</li>\n<li>Languages: Scala, Java, plus a broader polyglot engineering environment across AppsFlyer</li>\n</ul>\n<h3>What you&#39;ll do:</h3>\n<ul>\n<li>Design, build, and evolve large-scale data pipelines from raw ingestion to production-ready datasets.</li>\n<li>Develop and maintain Spark/Scala-based data processing workflows for both batch and streaming use cases.</li>\n<li>Own data platform reliability, quality, and performance in production environments.</li>\n<li>Collaborate with engineers, product owners, and stakeholders to define and deliver robust data solutions.</li>\n<li>Help shape engineering standards and operational practices as the DataOS team grows.</li>\n</ul>\n<h3>What You Bring:</h3>\n<ul>\n<li>3+ years of development experience with a passion for excellence</li>\n<li>Experience in JVM languages</li>\n<li>Hands-on background with production systems</li>\n<li>Experience in building APIs for server-client applications</li>\n<li>Strong SQL knowledge</li>\n<li>Ability to grasp new languages, systems, and frameworks quickly</li>\n<li>A team player with the drive to get things done and lead others along the way</li>\n<li>Good communication skills, spoken and written English</li>\n<li>Desire to switch into the Big Data domain and learn its stack.</li>\n</ul>\n<h3>Bonus Points:</h3>\n<ul>\n<li>Knowledge of Scala is a plus.</li>\n<li>Experience with the Hadoop ecosystem and distributed data processing platforms (AWS EMR, GCP Dataproc, Azure Cosmos, CDP, MapR, Databricks, or similar).</li>\n<li>Hands-on AWS experience, especially with S3 and EMR/EMR Serverless.</li>\n<li>Experience with CI/CD pipelines and tooling.</li>\n<li>Experience with the Hadoop ecosystem and distributed data processing platforms (AWS, GCP, Azure, CDP, MapR, or similar).</li>\n<li>Experience building and operating cloud-based, high-scale distributed systems.</li>\n<li>Referred by an AppsFlyer employee.</li>\n</ul>\n<h3>Benefits:</h3>\n<ul>\n<li>Health Insurance</li>\n<li>Paid Unlimited Vacation Days + all national holidays + additional recharge days</li>\n<li>Meals Reimbursement</li>\n<li>Sport Reimbursement</li>\n<li>Breakfast in the office</li>\n<li>Mental health program</li>\n<li>Team building, happy hours, and other team activities</li>\n<li>Paid sick days</li>\n<li>Snacks, fruits &amp; ice cold beer</li>\n<li>All new team members are provided with a brand-new Mac laptop with 2 monitors and a Starter package</li>\n</ul>","enriched_at":1792969516771},{"id":"job_11f02594-f7d","title":"Senior SW Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8732659002","location":"Kyiv","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>AppsFlyer is known for its massive backend production. At any given moment, thousands of servers are consuming 150+ billion mobile app events, crunching users&#39; data, serving requests, and communicating on a massive scale.</p>\n<p>The Analytics group is responsible for showing clients the stories their data is telling. Through complex aggregation, mission-tailored analytical databases, and carefully crafted APIs, we provide slice and dice analysis in our beautiful dashboards and through external integrations.</p>\n<p>Our group mixes disciplines from back-end, data, AI, and front-end engineers, and we&#39;re looking for great Data-Oriented Backend Engineer developers who are passionate about what they do, who want to dive into the worlds of big data, microservices, and production management at our scale, to help us reach our vision and goal: to be the best analytics suite in our business market.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Develop end-to-end both client-facing and data infrastructure features from data processing to database choice and modeling implementation</li>\n<li>Collaborate with product managers and software engineers to deliver complex products</li>\n<li>Analyze and improve performance, scalability, and stability of our systems, environments, and tools</li>\n<li>If you&#39;re up to the challenge: speak at meetups, write blog posts, speak at conferences, contribute to existing open-source projects, and release new open-source software</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of development experience with a passion for excellence</li>\n<li>Experience in large-scale data pipelines</li>\n<li>Experience with large-scale production databases</li>\n<li>Experience with high-throughput, low-latency, mission-critical distributed systems</li>\n<li>Great communication skills in English</li>\n<li>B.Sc. in Computer Sciences or an equivalent</li>\n</ul>\n<p><strong>Bonus points</strong></p>\n<ul>\n<li>Strong server-side skills</li>\n<li>Experience with production-grade BigQuery ETL and DBs</li>\n<li>Experience with Airflow</li>\n<li>Experience with Apache Spark</li>\n<li>Experience with production-grade GO BE services</li>\n<li>Experience with production-grade Clojure BE services</li>\n<li>An &#39;AI mindset&#39;: stays up-to-date with the AI landscape, explores tools like Cursor or GitHub Copilot, and looks for ways to boost productivity through AI</li>\n<li>Recommended by an AppsFlyer employee</li>\n</ul>\n<p><strong>What we offer</strong></p>\n<ul>\n<li>Paid Unlimited Vacation Days + all national holidays</li>\n<li>Health Insurance, Paid Sick Days</li>\n<li>Sports &amp; Meals reimbursement</li>\n<li>Breakfast, snacks, fruits &amp; cold drinks in the office</li>\n<li>Parking reimbursement</li>\n<li>Team building, happy hours, and company-wide events</li>\n<li>Brand new Mac laptop, dual monitors, and starter package</li>\n</ul>","enriched_at":1792969491583},{"id":"job_2137bbb0-320","title":"Senior Support Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8474364002","location":"Buenos Aires","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>AppsFlyer is looking for a Senior Support Engineer to join their team in Buenos Aires. The ideal candidate will be a technically savvy rock star who understands the value of being customer-oriented and can deliver exceptional support services.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication</li>\n<li>Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously</li>\n<li>Work with AppsFlyer&#39;s R&amp;D and product teams on escalations and product enhancement requests</li>\n<li>Enrich the client knowledge base with relevant technical information</li>\n<li>Create and lead support improvement processes across the company</li>\n<li>Provide product feedback and insights to the business and R&amp;D teams</li>\n<li>Manage various internal projects, such as training and ensuring support readiness for new feature releases</li>\n<li>Be a technical advocate for VIP customers, working closely with the customer success and business teams</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Passion for solving customer issues in a fast-paced environment</li>\n<li>5+ years of experience with technical support, QA, data analysis, development, or technical account management</li>\n<li>Experience in SQL querying and managing data</li>\n<li>Knowledge of at least one programming language</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Ability to handle communications between clients, internal business teams, and engineering teams</li>\n<li>Ability to learn new technologies quickly</li>\n<li>Ability to multitask and work independently</li>\n<li>Structured and process-oriented</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Web/mobile marketing and digital advertising experience</li>\n<li>Background in web/SDK/mobile development or QA</li>\n<li>Familiarity with big data technologies</li>\n<li>Experience working with different APIs</li>\n<li>Experience with LLM and AI Agent</li>\n</ul>","enriched_at":1792969469303},{"id":"job_b1289bf8-b06","title":"Senior Support Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8899415002","location":"Warsaw","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We are looking for a Senior Support Engineer to join our globally distributed support team, as our first Support Engineer in Poland.</p>\n<p>This role is critical to maintaining excellent service for our English-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.</p>\n<p>The ideal candidate is a strong hands-on problem solver, an excellent communicator in English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.</p>\n<h3>What you&#39;ll do</h3>\n<ul>\n<li>Own complex technical and product-related support cases from investigation through resolution.</li>\n<li>Provide high-quality support to customers in English across written and live interactions.</li>\n<li>Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.</li>\n<li>Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.</li>\n<li>Mentor teammates across our global support team by sharing knowledge, setting a high bar for case handling, and helping improve team practices.</li>\n<li>Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.</li>\n<li>Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness.</li>\n<li>Identify opportunities to reduce friction, improve self-service, and optimize internal support flows.</li>\n<li>Collaborate with Product, R&amp;D, Customer Success, and other internal stakeholders to resolve issues and improve the customer experience.</li>\n</ul>\n<h3>What we&#39;re looking for</h3>\n<ul>\n<li>5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment.</li>\n<li>Strong troubleshooting and problem-solving skills, with the ability to work through complex cases independently.</li>\n<li>Strong SQL skills and experience writing complex queries for investigation and troubleshooting.</li>\n<li>Experience working with logs and performing deep technical and data analysis.</li>\n<li>Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations.</li>\n<li>Excellent written and verbal communication skills in English.</li>\n<li>Ability to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure.</li>\n<li>A proactive, ownership-driven mindset with a strong focus on customer impact.</li>\n<li>Comfort using AI tools in daily workflows, with curiosity about how automation and AI-assisted work can improve support.</li>\n<li>Willingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI.</li>\n<li>This role requires existing authorization to work in Poland. We are not able to provide visa sponsorship.</li>\n</ul>","enriched_at":1792969453418},{"id":"job_22d55c3d-308","title":"Senior Support Engineer","source_url":"https://job-boards.greenhouse.io/appsflyer/jobs/8535473002","location":"Herzliya","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.</p>\n<p>The ideal candidate is a strong hands-on problem solver, an excellent communicator in Hebrew and English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.</p>\n<p>This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.</p>\n<h3>Why this role matters</h3>\n<p>Israel is a critical support hub for our business. Some of our customers require high-quality support in Hebrew, especially in complex or sensitive cases where local language, context, and live communication are essential.</p>\n<p>At the same time, the support role is becoming more complex. AI-based tools and automation are becoming part of daily work, raising the bar for ownership, judgment, adaptability, and cross-functional collaboration. We need a senior team member who can thrive in this environment, help the team adopt new ways of working, and contribute to improving the tools and processes we use.</p>\n<h3>What you’ll do</h3>\n<ul>\n<li>Own complex technical and product-related support cases from investigation through resolution.</li>\n<li>Provide high-quality support to customers in Hebrew and English across written and live interactions.</li>\n<li>Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.</li>\n<li>Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.</li>\n<li>Mentor teammates by sharing knowledge, setting a high bar for case handling, and helping improve team practices.</li>\n<li>Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.</li>\n<li>Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and 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