{"data":{"company":{"name":"Adyen","slug":"adyen","logo_url":"https://logos.yubhub.co/adyen.com.png","canonical_domain":"adyen.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":238,"categories":[{"category":"engineering","count":73},{"category":"finance","count":45},{"category":"sales","count":44},{"category":"product management","count":20},{"category":"legal","count":14},{"category":"operations","count":11},{"category":"human resources","count":9},{"category":"marketing","count":6},{"category":"customer service","count":5},{"category":"design","count":4},{"category":"data science","count":4},{"category":"security","count":1},{"category":"logistics & supply chain","count":1},{"category":"communications","count":1}],"experience_levels":[{"level":"senior","count":198},{"level":"mid","count":18},{"level":"staff","count":11},{"level":"executive","count":7}],"work_arrangements":[{"arrangement":"onsite","count":147},{"arrangement":"hybrid","count":79}],"top_titles":[{"title":"Account Manager","count":10},{"title":"Enterprise Account Manager","count":7},{"title":"Implementation Engineer","count":6},{"title":"Enterprise Sales Manager","count":4},{"title":"Senior Implementation Engineer","count":3},{"title":"Payments & Product Partnerships Counsel, Americas","count":3},{"title":"Enterprise Business Development Representative","count":3},{"title":"Team Lead - Technical Support","count":2},{"title":"Staff Engineer - Financial Products","count":2},{"title":"Senior Regulatory Counsel","count":2},{"title":"Senior Platform Engineer - Container Services","count":2},{"title":"Senior Enterprise Account Manager","count":2},{"title":"Senior Data Engineer","count":2},{"title":"Senior Compliance Officer - Brand Integrity","count":2},{"title":"Senior Commercial Strategy Manager, Digital Content","count":2}],"locations":[{"location":"amsterdam","count":78},{"location":"san francisco","count":41},{"location":"chicago","count":25},{"location":"new york","count":21},{"location":"singapore","count":18},{"location":"são paulo","count":7},{"location":"london","count":6},{"location":"berlin","count":6},{"location":"tokyo","count":5},{"location":"sao jose dos campos","count":4}],"skills":[{"skill":"English","required":41,"preferred":6,"total":47},{"skill":"Project Management","required":33,"preferred":0,"total":33},{"skill":"Java","required":25,"preferred":2,"total":27},{"skill":"Payments","required":15,"preferred":11,"total":26},{"skill":"SQL","required":20,"preferred":1,"total":21},{"skill":"FinTech","required":5,"preferred":16,"total":21},{"skill":"Python","required":19,"preferred":2,"total":21},{"skill":"Account Management","required":20,"preferred":0,"total":20},{"skill":"Leadership","required":19,"preferred":0,"total":19},{"skill":"Financial Services","required":11,"preferred":6,"total":17},{"skill":"Compliance","required":17,"preferred":0,"total":17},{"skill":"Risk Management","required":17,"preferred":0,"total":17},{"skill":"Communication","required":17,"preferred":0,"total":17},{"skill":"Product Management","required":16,"preferred":0,"total":16},{"skill":"Data Analysis","required":15,"preferred":0,"total":15},{"skill":"Software Engineering","required":14,"preferred":1,"total":15},{"skill":"Commercial Acumen","required":14,"preferred":0,"total":14},{"skill":"Communication Skills","required":14,"preferred":0,"total":14},{"skill":"Strategic Thinking","required":12,"preferred":0,"total":12},{"skill":"Stakeholder Management","required":11,"preferred":1,"total":12}],"salary_stats":{"count":88,"min":97500,"q1":186250,"median":211500,"q3":245500,"max":396000},"job_types":[{"type":"full-time","count":236},{"type":"contract","count":2}],"latest_jobs":[{"id":"job_083c9201-187","title":"Vice President of Product Management, In Store Experience","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8098423","location":"Amsterdam","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Product Management","description":"<p>We are looking for a highly strategic, visionary, and technically adept Vice President of Product, In Store Experience. In this executive-level role, you will be the driving force behind our in-person payments strategy, leveraging a deep knowledge of Hardware, Software, and data-driven insights across Payments and Loyalty to shape the future of our product offerings.</p>\n<p>You will lead a high-performing team of Group Product Managers, Product Leaders, and Product Managers, partnering closely with Engineering, Partnerships, Supply Chain, and Commercial teams to deliver solutions that meet the complex needs of our enterprise customers.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Define the Strategy: Craft and execute a compelling product strategy for Adyen in-person payments globally.</li>\n<li>Drive Cross-Functional Success: Operate seamlessly with cross-functional partners across Engineering, Partnerships, Commercial, Supply Chain, and other teams to align roadmaps and deliver high-impact products.</li>\n<li>Build and Lead a World-Class Team: Lead, mentor, and scale a strong organization of Product Managers and Product Leaders.</li>\n<li>Champion the Customer: Act as a strategic partner to our most important clients.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>15+ years of experience in the technology industry, with at least 12+ years operating in a senior product leadership role.</li>\n<li>Proven track record of leading product organizations and driving massive scale at a top-tier technology company.</li>\n<li>Strong technical background and comfort engaging in deep technical architecture discussions.</li>\n<li>Experience in Hardware/Software interaction, preferably in payment terminals.</li>\n<li>Passionate about the payments ecosystem and customer-centric.</li>\n<li>Demonstrable experience leading AI and ML-powered product initiatives.</li>\n<li>Prior leadership experience in fintech and/or payments.</li>\n</ul>\n<p>At Adyen, you will be part of a global team that is redefining the payments landscape. We offer competitive compensation, comprehensive benefits, and the opportunity to make a tangible impact on the success of the world’s leading brands.</p>","enriched_at":1793602352188},{"id":"job_b169c993-fab","title":"Tech Recruitment Business Partner - 6 month contract","source_url":"https://job-boards.greenhouse.io/adyen/jobs/7894241","location":"Amsterdam","job_type":"contract","experience_level":"senior","work_arrangement":"onsite","category":"Human Resources","description":"<p>We are seeking an experienced Tech Recruitment Business Partner for 6 months to join our Global Talent Acquisition team and drive the growth of our Tech teams for the EMEA region.</p>\n<p>As a Tech Recruitment Business Partner, you will collaborate closely with our hiring teams to identify, attract, and hire top Business talent, playing a pivotal role in shaping the future of our growing organization.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Partner strategically with global tech hiring teams to define hiring needs and develop comprehensive recruiting strategies</li>\n<li>Source, select, and manage the end-to-end recruitment process with a strong focus on candidate experience and hiring top talent</li>\n<li>Engage top talent through creative sourcing techniques, cultivate strong connections with candidates and ensure a positive hiring experience</li>\n<li>Stay ahead and well versed with industry trends to enhance sourcing strategies while fostering an inclusive hiring process that values diverse perspectives</li>\n<li>Partner with stakeholders to make data-driven hiring decisions and supporting smooth onboarding and integration of new hires</li>\n<li>Contribute to continuous improvement for our team’s effectiveness, strategy and overall success of the company</li>\n</ul>\n<p>Who you are:</p>\n<ul>\n<li>You bring 5- 8 years of Tech Recruitment experience and are ready to contribute to a global team</li>\n<li>You have a demonstrated success of recruiting for a range of technical roles</li>\n<li>You have a true passion for Tech Recruitment with a deep understanding of the tech landscape and candidate market</li>\n<li>You utilize a data-driven approach to shape impactful hiring strategies and strive to improve recruitment outcomes</li>\n<li>You are proactive, driven, and eager to learn</li>\n<li>You possess strong interpersonal skills and represent the Adyen Formula</li>\n<li>You are comfortable working with global teams and fluent in English</li>\n</ul>","enriched_at":1793601579393},{"id":"job_240ae358-a7d","title":"Technical Writer - Docs Excellence","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8095966","location":"Chicago","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Product Management","description":"<p>We are seeking a systems-minded Technical Writer to join our Docs Excellence team in Chicago. This role involves designing and maintaining metadata schemas, reviewing and editing auto-generated content, and authoring API reference guides. You will partner with cross-functional teams to capture platform logic and validate merchant integration flows.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and maintain metadata schemas (YAML front matter), ontology, and rules that support automated, first-pass content generation workflows.</li>\n<li>Review, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice.</li>\n<li>Author and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown).</li>\n<li>Partner with Product Managers, Engineers, Support, and Implementation Managers to capture platform logic and validate merchant integration flows.</li>\n<li>Structure documentation so it works for two audiences at once: human developers navigating integrations, and AI systems parsing context.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms, with a portfolio that shows real writing and editing craft.</li>\n<li>Comfortable thinking beyond the page: you can design ontologies, metadata schemas, and structured information models.</li>\n<li>A high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts.</li>\n<li>Fully fluent in Git, Markdown, and docs-as-code toolchains.</li>\n<li>A practical, hands-on user of AI tools and LLMs to gather context and streamline documentation work.</li>\n<li>Someone who asks why before executing.</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Experience with Postman, VS Code, or similar tools.</li>\n<li>Basic ability to read code snippets (Java, Python, TypeScript) to verify API logic.</li>\n</ul>\n<p>The annual base salary range for this role is $100,000 - $125,000 plus RSUs.</p>","enriched_at":1793601561561},{"id":"job_bca53e15-e09","title":"Technical Support Engineer","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8050022","location":"Tokyo","job_type":"full-time","experience_level":null,"work_arrangement":"onsite","category":"Engineering","description":"<p>As a Technical Support Engineer based in Tokyo, you&#39;ll be part of Adyen&#39;s global Technical Support organisation, working closely with merchants across Japan while collaborating with teams and colleagues around the world.</p>\n<p>You&#39;ll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform.</p>\n<p>This is a highly customer-facing role where you&#39;ll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen&#39;s products.</p>\n<p>Beyond supporting merchants in Japan, you&#39;ll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide.</p>\n<p>Your work will have a direct impact on our merchants&#39; ability to process payments reliably and grow their businesses.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Act as a primary technical point of contact for merchants across Japan and across the globe, providing support via email, phone, and other communication channels.</li>\n<li>Troubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution.</li>\n<li>Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform.</li>\n<li>Build trusted relationships with merchants by delivering technical expertise and a best-in-class support experience.</li>\n<li>Partner closely with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience.</li>\n<li>Gather merchant feedback and identify recurring themes to help influence product improvements and platform enhancements.</li>\n<li>Collaborate with Technical Support teams across APAC and globally, sharing knowledge, driving operational improvements, and contributing to cross-regional initiatives and projects.</li>\n<li>Contribute to the continuous improvement of global support processes, documentation, and best practices to help scale the Technical Support organization.</li>\n<li>Maintain a high standard of customer satisfaction through technical expertise, clear communication, and end-to-end ownership of merchant issues.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role.</li>\n<li>Enjoy solving complex technical problems and working directly with customers.</li>\n<li>Experience supporting APIs, web technologies, and software integrations.</li>\n<li>Comfortable analyzing logs, debugging technical issues, and identifying root causes.</li>\n<li>Scripting or programming experience (e.g. SQL, JavaScript, Python, or Java).</li>\n<li>Thrive in a fast-paced environment and can prioritize multiple issues effectively.</li>\n<li>Enjoy collaborating with globally distributed, cross-functional teams across Product, Engineering, Commercial, and Operations.</li>\n<li>Customer-centric and take ownership from problem identification through to resolution.</li>\n<li>Fluent in Japanese and English, with the ability to support local merchants while collaborating seamlessly with colleagues and stakeholders across different regions.</li>\n<li>Experience within payments, fintech, e-commerce, or SaaS is highly desirable.</li>\n<li>Enjoy working in an international environment and are excited by the opportunity to contribute to both local merchant success and the ongoing evolution of Adyen&#39;s global Technical Support organization.</li>\n<li>Available to work public holidays on a rotational basis to ensure support coverage, with potential weekend coverage as business needs evolve.</li>\n</ul>","enriched_at":1793601536418},{"id":"job_8e0e837b-d87","title":"Technical Program Manager – Data Foundations","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8071079","location":"Chicago","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Product Management","description":"<p>This is Adyen. Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice.</p>\n<p>At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.</p>\n<p>We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</p>\n<p>About the Role Data is Adyen&#39;s key differentiator, but to unlock its full potential, we are executing a fundamental technical and cultural shift. We are accelerating toward a strong Data Foundation model where every domain owns the data it produces, treats it as a product, and guarantees its quality at the source through enforceable data contracts.</p>\n<p>As the Technical Program Manager, you will be the operational engine driving our Data Foundations set-up. You will own the cross-functional execution framework required to establish robust data governance, support the rollout of self-service data infrastructure, drive organizational adoption, and systematically reduce technical debt across Adyen.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Drive Execution at Pace: Take full ownership of the Data Foundation program, effectively unblocking teams so they can focus on building rather than navigating dependencies.</li>\n<li>Bridge Gaps &amp; Silos: Oversee and drive alignment across multiple solutions where you identify and manage dependencies that individual product teams might overlook.</li>\n<li>Mitigate Risk: Ensure risks of the program are mitigated promptly and proactively to avoid impact of delays or incorrect technical decisions.</li>\n<li>Cultural transformation and adoption: drive change management across the organization in the way we see, store and use data to ensure it fits our Data Strategy.</li>\n<li>Technical Debt &amp; Modernization: coordinate milestones for legacy systems deprecation, to ensure we reduce technical debt while focusing on driving the modernization of our Data Tech Stack.</li>\n<li>Operational Artifacts: Establish and maintain standardized program health tools, including RAID logs (Risks, Actions, Issues, Dependencies), program dashboards, new blue-prints and cross-team roadmaps.</li>\n</ul>\n<p>Who You Are:</p>\n<ul>\n<li>Core Technical Program Management Mastery: 5–7 years of experience leading complex, high-stakes technical programs or platform migrations in global, cross-product environments (preferably Tech).</li>\n<li>Data Fluency: Functional understanding of modern data design patterns and infrastructure, including Data Mesh, Data Contracts, lineage tracking, and metadata cataloging.</li>\n<li>Change Management &amp; Communication: Strong ability to navigate across the organization, foster collaboration and alignment, and align product and engineering teams to adopt a &quot;data as a product&quot; mindset.</li>\n<li>Systems Thinker: Excellent capability to look across individual products, synthesize dependencies, trade-offs and ensure all is managed from one centralized roadmap.</li>\n<li>Metrics-Driven Operator: Strong analytical skills with a proven track record of establishing standardized telemetry, RAID logs, and program dashboards to monitor execution velocity and operational efficiency.</li>\n</ul>\n<p>This role&#39;s annual base salary range is $154,000 - $200,000 plus RSUs.</p>","enriched_at":1793601503311},{"id":"job_3b8d6e1b-cd9","title":"Team Lead - Technical Support","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8214551","location":"Chicago","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Customer Service","description":"<p>As a Technical Support Team Lead at Adyen, you will lead a team that operates as a first point of contact for Adyen&#39;s merchants across the globe.</p>\n<p>You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions.</p>\n<p>Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support.</p>\n<p>Our team is merchant-focused, highly motivated and thrives on our shared success.</p>\n<p>You will be part of an international team with diverse backgrounds and skill sets.</p>\n<p>With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle.</p>\n<p>Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.</p>\n<h4>What you&#39;ll do</h4>\n<ul>\n<li>Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices</li>\n<li>Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale</li>\n<li>Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen&#39;s merchants and grow their careers</li>\n<li>Help define and clearly communicate objectives and key results for the Support team</li>\n<li>Institute accountability, track team progress and success, and present results to Senior Leadership</li>\n</ul>\n<h4>Who you are</h4>\n<ul>\n<li>You are a people leader who can lead and mentor a team, helping team members grow individually and as a team.</li>\n<li>You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams.</li>\n<li>You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures</li>\n<li>You are able to serve as an escalation point to varied technical support requests and issues</li>\n<li>You can make quick informed decisions and prioritize requests for both internal and external stakeholders</li>\n<li>You have strong communication skills and the ability to interact with others clearly and empathetically</li>\n<li>Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity</li>\n<li>You must be willing to travel occasionally, both domestically and internationally where required</li>\n</ul>\n<h4>Total rewards &amp; compensation</h4>\n<p>The annual base salary range for this role is $125,000-175,000.</p>\n<p>Compensation is based on factors including qualifications, experience, and location.</p>\n<p>Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.</p>\n<h4>In-office expectations</h4>\n<p>This role is based in our Chicago office.</p>\n<p>We&#39;re an office-first company and expect employees to work in-office at least 3 days a week on average.</p>\n<p>This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.</p>","enriched_at":1793601465077},{"id":"job_b75aa881-540","title":"Team Lead - Technical Support","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8146597","location":"Singapore","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Customer Service","description":"<p>As Technical Support Team Lead in Singapore at Adyen, you will head a high-performing, merchant-centric team driven by collaborative success.</p>\n<p>Functioning as the primary touchpoint for Adyen&#39;s global merchant base, your team directly enables clients to process payments reliably and scale their operations.</p>\n<p>You will empower team members to partner with technology, commercial, and operational teams across Adyen to deliver a seamless merchant support framework.</p>\n<p>With Adyen running 24/7 under a global &quot;follow the sun&quot; model, your team&#39;s deep domain expertise in payments serves as a crucial resource for both our merchants and internal business units.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Direct a team acting as a primary subject matter expert on Adyen&#39;s platform, APIs, core technology stack, and industry-standard integration techniques and best practices.</li>\n<li>Lead a Singapore-based team collaborating with regional and global counterparts to deliver top-tier support to merchants.</li>\n<li>Establish, align, and clearly articulate target goals and objectives for the Support department.</li>\n<li>Contribute actively to shaping and executing Adyen&#39;s overarching global support strategy.</li>\n<li>Mentor and support team members in resolving complex merchant technical challenges and advancing their career paths.</li>\n<li>Monitor performance and operational success via KPIs and datasets, using insights to foster continuous high performance and efficiency.</li>\n<li>Serve as an escalation point to handle complex issues raised by merchants and executive leadership.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Proven people manager with a minimum of 5 years of experience building and fostering technical support teams.</li>\n<li>Culturally agile leader skilled at navigating diverse environments and leading or working alongside geographically dispersed teams.</li>\n<li>Strong problem-solver with an innovative mindset and the ability to design resilient procedures and workflows.</li>\n<li>Capable of handling escalations for diverse and intricate technical support challenges.</li>\n<li>Skilled at balancing business and commercial needs against the global technical support strategy.</li>\n<li>Adept with web technologies and technical concepts, including languages and tools like SQL, HTML, JavaScript, PHP, Java, and scripting.</li>\n<li>Excellent written and verbal communication abilities.</li>\n<li>Prior Fintech or payments experience is not strictly required, provided you can demonstrate passion and enthusiasm for the industry.</li>\n</ul>","enriched_at":1793601441463},{"id":"job_6506962a-30a","title":"Team Lead - Sub Customer Onboarding","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8088780","location":"Madrid","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Operations","description":"<p>As a Sub Customer Onboarding Team Lead, based in Madrid, you will lead a team that is in charge of performing KYC &amp; CDD checks on our customer base from across the globe.</p>\n<p>You will guide the team to ensure we are adhering to our compliance standards, meeting our SLA&#39;s while providing an excellent customer experience.</p>\n<p>Our teams work closely with our commercial, compliance and product teams while collaborating with some of the world&#39;s biggest companies in order to ensure compliance with rules and regulations.</p>\n<p>You will become a part of our growth in improving customer onboarding experience as well as scaling Adyen to the next level.</p>\n<p>Your team is extremely customer-focused, highly motivated, and thrives on shared success.</p>\n<p>You will be part of a global team with diverse backgrounds and skill sets.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>You will lead the team that is responsible for the Know Your Customer (KYC) process during the onboarding of new platforms to ensure it is done efficiently and complying with all regulations.</li>\n<li>You will evaluate performance through metrics, track team progress and success, and present results to Senior Leadership while being ultimately responsible for all decision-making regarding your team.</li>\n<li>You will coach, mentor, and manage members of the team and give direct feedback.</li>\n<li>You will manage capacity planning, including determining global coverage and weekend shifts with your peers.</li>\n<li>You will work closely with compliance to improve quality assurance scores.</li>\n<li>You will proactively manage escalations and ensure platform merchants have an excellent experience.</li>\n<li>You will actively anticipate new product launches and their impact on operational flows, ensuring new requirements are implemented in a scalable way.</li>\n</ul>\n<p>Who you are:</p>\n<ul>\n<li>Strategic Regulatory Expert: You possess deep domain expertise in CDD/KYC, fraud, risk or compliance.</li>\n<li>People &amp; Resource Manager: You are a people leader with at least 2+ years of experience managing teams in high-volume Operations, Support, or Compliance environments.</li>\n<li>Strategic Ownership Leader: You demonstrate end-to-end ownership of the onboarding lifecycle.</li>\n<li>Continuous Improvement Driver: You are obsessed with quality.</li>\n<li>Escalation Expert: You possess exceptional stakeholder management skills.</li>\n<li>Excellent Communicator: You communicate clearly in English.</li>\n</ul>","enriched_at":1793601419266},{"id":"job_6b2feb1c-419","title":"Team Lead - Software Engineer","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8264727","location":"Singapore","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Engineering","description":"<p>As a Software Engineering Team Lead based in Singapore, you will lead a team of highly skilled software engineers responsible for building and evolving Adyen’s Alternative Payment Methods (APMs) platform for the APAC region.</p>\n<p>Your team plays a critical role in enabling merchants to offer a broad range of local and global payment methods, helping businesses reach more customers and deliver seamless payment experiences.</p>\n<p>You will work closely with Product Managers, Architects and Engineering teams to develop and scale integrations with alternative payment methods, including digital wallets, bank transfers, real-time payment schemes and other locally relevant payment solutions.</p>\n<p>You will drive the technical direction of the team, ensuring our payment capabilities remain scalable, reliable and maintainable as we expand into new markets and support evolving payment methods.</p>\n<p>As a people leader, you will coach and develop engineers, foster a culture of ownership, and guide the team through complex technical challenges.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead, coach and develop a team of Software Engineers, supporting their technical and professional growth.</li>\n<li>Foster a high-performing engineering culture built on ownership, collaboration and continuous learning.</li>\n<li>Partner closely with Product Managers to translate business priorities and market needs into scalable technical solutions.</li>\n<li>Drive the technical direction of the team, balancing product delivery with long-term platform scalability, resilience and maintainability.</li>\n<li>Guide architectural discussions and engineering decisions relating to APM integrations, payment processing and platform capabilities.</li>\n<li>Build and evolve integrations with alternative payment methods, including local payment schemes, digital wallets, bank transfers and other regional payment solutions.</li>\n<li>Ensure payment integrations are reliable, secure and scalable, with appropriate handling of payment flows, transaction statuses, errors and reconciliation.</li>\n<li>Collaborate with Engineering Managers, Architects and Team Leads across Adyen to improve engineering practices and execution.</li>\n<li>Act as an escalation point for complex technical challenges, helping the team navigate ambiguity and make thoughtful engineering trade-offs.</li>\n<li>Continuously improve engineering quality through better testing, observability, operational excellence and developer productivity.</li>\n<li>Contribute to Adyen&#39;s APM strategy in APAC, balancing local market requirements and payment method expansion with long-term platform scalability, resilience and maintainability.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Experience leading and developing high-performing software engineering teams.</li>\n<li>Strong software engineering background building large-scale, distributed systems using Java or similar backend technologies.</li>\n<li>Enjoy coaching engineers through technical mentorship, regular feedback and career development.</li>\n<li>Comfortable leading technical discussions, facilitating architectural decisions and balancing engineering quality with business priorities.</li>\n<li>Experience working closely with Product Managers and cross-functional stakeholders to deliver customer-focused solutions.</li>\n<li>Strong problem-solving skills and enjoy tackling complex technical challenges at scale.</li>\n<li>Experience building payment systems or integrating alternative payment methods, such as digital wallets, bank transfers, real-time payment schemes or local payment methods, is highly desirable.</li>\n<li>Understand the complexities of payment processing and integrations, including transaction flows, payment status handling, error management and reconciliation.</li>\n<li>Experience working with APAC payment methods and local payment ecosystems is a plus.</li>\n<li>Passionate about building resilient, scalable systems and continuously improving engineering practices.</li>\n<li>Thrive in collaborative, globally distributed engineering teams and communicate effectively with stakeholders across different functions and regions.</li>\n<li>Embody Adyen&#39;s culture of ownership, collaboration and continuous improvement.</li>\n</ul>","enriched_at":1793601402367},{"id":"job_930e6bc3-4d1","title":"Team Lead, Service Cloud","source_url":"https://job-boards.greenhouse.io/adyen/jobs/8065770","location":"Amsterdam","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Adyen, you will lead the team responsible for designing, building, and evolving systems powering Customer Support.</p>\n<p>As the Service Cloud Team Lead (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.</li>\n<li>Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.</li>\n<li>Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.</li>\n<li>Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.</li>\n<li>Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.</li>\n<li>Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.</li>\n<li>Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>7+ years of Salesforce experience (with strong Service Cloud expertise) and 5+ years directly leading technical teams.</li>\n<li>Deep platform expertise across architecture, customization, automation, integrations, security, and governance.</li>\n<li>Proven track record of coaching and developing technical engineers and administrators.</li>\n<li>Adept at bridging high-level technology strategy with day-to-day execution.</li>\n<li>Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives.</li>\n<li>Excellent stakeholder management skills, capable of influencing both technical and business audiences.</li>\n<li>Collaborative leader skilled at balancing stability, technical debt, innovation, and business delivery.</li>\n</ul>","enriched_at":1793601375091}],"category_normalised":[{"category":"engineering","count":73},{"category":"finance","count":45},{"category":"sales","count":44},{"category":"product management","count":20},{"category":"legal","count":14},{"category":"operations","count":11},{"category":"human resources","count":9},{"category":"marketing","count":6},{"category":"customer service","count":5},{"category":"design","count":4},{"category":"data science","count":4},{"category":"security","count":1},{"category":"logistics & supply chain","count":1},{"category":"communications","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-26","count":238}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":238,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":211500,"industry_median":null,"percentile":null,"sample_size":83,"by_region":[{"region":"United States","company_median":211500,"industry_median":null,"sample":81},{"region":"EU","company_median":159731.625,"industry_median":null,"sample":2}],"transparency_pct":35,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":238,"industry_total":238,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.241,"skill_weighted_score":0.423,"top_exposed_titles":[{"title":"Account Manager","count":10,"score":0.173},{"title":"Enterprise Account Manager","count":7,"score":0.173},{"title":"Enterprise Sales Manager","count":4,"score":0.043},{"title":"Enterprise Business Development Representative","count":3,"score":0.648},{"title":"Staff Engineer - Financial Products","count":2,"score":0.145},{"title":"Senior Platform Engineer - Container Services","count":2,"score":0.288},{"title":"Senior Enterprise Account Manager","count":2,"score":0.173},{"title":"Senior Data Engineer","count":2,"score":0.288},{"title":"Senior Compliance Officer - Brand Integrity","count":2,"score":0.121},{"title":"Enterprise Account Manager, Platforms","count":2,"score":0.173}],"top_exposed_skills":[{"skill":"Docker","count":3,"score":0.46},{"skill":"API","count":3,"score":0.436},{"skill":"MLOps","count":4,"score":0.43},{"skill":"Big Data","count":3,"score":0.42},{"skill":"TensorFlow","count":3,"score":0.42},{"skill":"PyTorch","count":3,"score":0.42},{"skill":"XGBoost/LightGBM","count":3,"score":0.42},{"skill":"Pandas","count":3,"score":0.42},{"skill":"MLFlow","count":3,"score":0.42},{"skill":"PySpark","count":6,"score":0.403}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"EU","count":97,"share_pct":40.8},{"region":"United States","count":88,"share_pct":37},{"region":"APAC","count":27,"share_pct":11.3},{"region":"Latin America","count":8,"share_pct":3.4},{"region":"United Kingdom","count":6,"share_pct":2.5},{"region":"Unknown","count":4,"share_pct":1.7},{"region":"Australia/NZ","count":3,"share_pct":1.3},{"region":"Canada","count":3,"share_pct":1.3},{"region":"India","count":2,"share_pct":0.8}],"emerging":[{"region":"EU","recent_30d":97,"prior_30d":0,"growth_pct":100},{"region":"United States","recent_30d":88,"prior_30d":0,"growth_pct":100},{"region":"APAC","recent_30d":27,"prior_30d":0,"growth_pct":100},{"region":"Latin America","recent_30d":8,"prior_30d":0,"growth_pct":100},{"region":"United Kingdom","recent_30d":6,"prior_30d":0,"growth_pct":100},{"region":"Unknown","recent_30d":4,"prior_30d":0,"growth_pct":100},{"region":"Australia/NZ","recent_30d":3,"prior_30d":0,"growth_pct":100},{"region":"Canada","recent_30d":3,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":12,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Vice President of Product Management, In Store Experience","location":"Amsterdam","posted_at":"2026-11-02"},{"title":"Head of Tech Support EMEA","location":"Amsterdam","posted_at":"2026-11-02"},{"title":"Head of Operations Analytics","location":"Amsterdam","posted_at":"2026-11-02"},{"title":"Head of Hardware Partnerships","location":"San Francisco","posted_at":"2026-11-02"},{"title":"Head of Hardware Partnerships","location":"New York","posted_at":"2026-11-02"}]},"posting_dynamics":{"median_days_open":7,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":8}}}}